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Thread: Welcome to GIGABYTE Technical Support!




  1. #1211
    Join Date
    Jan 2011
    Location
    Calgary
    Posts
    7

    Default Re: Welcome to GIGABYTE Technical Support!

    I've got a weird weird problem...

    As of Sunday, I noticed that my GTX 460 1GB is overheating and going past 100 deg(C) when running F@H.

    Well, I'll do what I can to explain this (mystery?)...

    Hardware:
    GA-X58A-UD5
    i7-930
    Kingstong HyperX 3x2GB DDR3 1600Mhz XMP CAS-9
    Corsair 1000HX
    2x GTX 460 1GB gigabyte o/c edition (GV-N460OC-1GI)
    1x ASUS GT 240 1GB
    NZXT Phantom w/7 case fans installed

    Software:
    Windows 7 prof. 64 bit - up to date
    Just updated all gigabyte drivers (related to mobo + firmware)
    266.58 Nvidia WHQL drivers (also tested with previously working 260.99 WHQL)
    Have not touched firmware with GPUs
    MSI afterburner for monitoring graphs
    F@H GPU3 client
    OCCT (latest version)
    MSI kombustor

    Events:

    Well, last week (Jan 19-21st) I know that things were working fine. I had no issues at all with running anything (including F@H), never had a problem this bad in the past.

    Friday evening: Unplugged PSU from tower and USB keyboard + mouse (I think I left my monitor plugged into the GPU on my main computer) and then plugged my keyborad+mouse into a new computer I had just built. Plugged that new computer into the 2nd port on the back of my monitor because I was setting up the new computer I just built and only built the tower. Installed windows, etc on that new computer, nothing weird.

    Saturday: (main computer still unplugged and not used) Removed the GT 240 from my main computer, taking the appropriate precautions for static wrist strap, etc, didn't have to remove either GTX 460 card, etc. Installed GT 240 into the new computer just to run a benchmark... monitor wasn't displaying or something so I remember having to remove the cable that was still plugged into my main computer (DVI), not 100% sure the details about when this was and if I had to, just that I did at one point.

    Put the GT 240 back into my main computer, taking the appropriate measures. Once my main computer was running again, I installed the new 266.58 drivers (I downloaded them on Friday before any of this, but I am 95% sure that I installed them on Saturday after all this). Didn't think too much of anything and didn't really do much on my computer that day.

    Sunday: Used my computer a little bit, did some StarCraft 2 and recording without thinking anything. Later I went to turn on F@H before stepping out, after 15 minutes I smelled an electronics burning smell... Opened up MSI afterburner and 101 degrees C!!!!! for GPU 1 (PCIEx16_1 slot) The other one was below 80, (PCIEx16_2 slot) and the GT 240 (PCIEx8_2) was fine and is not currently used for F@H.

    Did a ton of testing later in the night (even trying a clear CMOS), used every combination between the two PCIEx16 slots with the GTX 460 and found that in EVERY case, the GPU in the x16_1 slot always has uncontrolled temps when the x16_2 slot is populated (I can't fit either 460 in the x8_2 slot, even though I have a 7 slot case...). With the setup that I've been running for months (with no problem) x16_1 = GTX 460, x16_2 = GTX 460, x8_2 = GT 240, the card in the x16_2 slot has no heat issues... only the card in the x16_1 (I've tried both cards in that slot). I got stable temps by removing my 16x_2 slot card and leaving the other 2 in...

    So yeah, I'm running all my hardware at factory stock settings and getting these results, I've gone back to 260.99 with no success, I can't system restore as windows deleted my system restore from last week as it made like 6 on saturday/sunday (even though I still have 800MB free space for system restore + second HDD has 25 GB allocated).

    -------------------------
    As far as I can tell, there has been no change to the performance of my case fans/airflow and my CPU temps are normal. Temperatures are not just linked to F@H as both OCCT and Kombustor see the same wild temperature on GPU1. Haven't tired to play a game to see if it will massively overheat in games too.

    Well, hopefully I have provided the most information possible. I'm at a complete loss as the only notable software change (since my temperatures were normal) was the drivers and changing them back did not help. I'm not sure if the mobo is causing any problems or if it's just the GPU itself as there is no temp issue with just 1 GPU installed or the x16_2 slot GPU (even with the x8_2 populated).

    *I should note that I have never had either GPU break 80 degrees before and fans were reported running at 100% speed. I do use compressed air to clean out any dust every 3-4 weeks and clean my fan filters every 2-3 months. I have not let anything run for long enough to see if temps will 'cap out' and ambient temperature is always below 25 deg(C).
    Last edited by draemn; 01-26-2011 at 12:50 AM. Reason: *added note
    GA-X58A-UD5 rev 2.0 & i7-930 batch 3015A245
    Kingstong HyperX DDR3 6GB
    SLI GTX 460 1GB gigabyte o/c edition @ 715Mhz core + GTX 240 1GB PhysX
    OCZ Agility 2 60GB SSD + 2x WD Caviar green 500GB 32mb cache RAID 1
    NZXT Phantom - white finish & corsair 1000HX

  2. #1212
    Join Date
    Jan 2011
    Location
    kansas
    Posts
    1

    Default Re: Welcome to GIGABYTE Technical Support!

    i just bought a hd 6850 gfx card, and cant get any display on my system i thought it might be a DOA card so i sent it back got the replacement card and same results. I have a Asus M3n72-d md, is the card compatible with it and i alrdy updated the bios as well to the newiest verison.. can anyone help me

  3. #1213
    Join Date
    Apr 2009
    Location
    Virginia
    Posts
    1,470

    Default Re: Welcome to GIGABYTE Technical Support!

    Did you go into the Bios CMOS setup utility/advancedtab/click on chipset /set onboard gpu to auto? If you didn't you should unplug the computer power and remove the card. Hook the monitor back up to onboard graphics. Go into bios cmos setup and set onboard gpu to auto. save and exit. shut down unplug the power. install graphics card. hook up monitor to new card. Be sure that the required or (1or2 connectors it depends on the card) 6pin connectors from the power supply are plugged into the front of the HD6850.
    Remove and install software and drivers.
    http://www.hisdigital.com/UserFiles/...0_6870_ENU.pdf
    Last edited by artdrivers; 01-29-2011 at 01:11 AM.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


  4. #1214
    Join Date
    Aug 2009
    Posts
    56

    Default Re: Welcome to GIGABYTE Technical Support!

    Has anybody seen this? What is Gigabyte planning to do?
    Gigabyte Z170X-Gaming7 6700k @4.65Ghz, 16GB G.Skill RipJawsV @3240Mhz
    Gigabyte R290 4GB, Samsung 950 Pro, Seagate 6TB + more,
    Corsair H100i GTX, Corsair 750D Air, OCZ-Z850M, Dell UP3216Q

  5. #1215
    Join Date
    Apr 2009
    Location
    Virginia
    Posts
    1,470

    Default Re: Welcome to GIGABYTE Technical Support!

    They all will probably have a fire sale on those.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


  6. #1216
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
    Join Date
    Jan 2008
    Location
    PCB Island
    Posts
    25,940

  7. #1217
    Join Date
    Jan 2010
    Location
    hostetter pa
    Posts
    15

    Default Re: Welcome to GIGABYTE Technical Support!

    hi, i just purchased a GigaByte GA-EX58-UD5 and this memory kit Newegg.com - G.SKILL Ripjaws Series 12GB (3 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL9T-12GBRL
    will i encounter any troubles with this pairing? i looked at the QVL and seen that there were very few 4gb kits listed and am concerned it will not work. thank you

  8. #1218
    Join Date
    Feb 2011
    Location
    Malaysia, Kuala Lumpur
    Posts
    3

    Default Re: Welcome to GIGABYTE Technical Support!

    Hi, pls bear with me as I know this is kinda old...
    My rig is AMD Phenom X4 9550
    Board = GA-MA790GP-DS4H
    RAM= 2GB CORSAIR DOMINATOR TWIN2x2048-8500C5D-G @1066Mhz

    Each time I set the RAM at 1066Mhz, my system hangs
    I revert back to 800Mhz it run fine.

    Did memtest at 1066Mhz, it shows error but at 800Mhz, no error.

    How can I set the RAM to run at 1066Mhz?
    Thanks

  9. #1219
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
    Join Date
    Jan 2008
    Location
    PCB Island
    Posts
    25,940

    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by hclarkjr View Post
    hi, i just purchased a GigaByte GA-EX58-UD5 and this memory kit Newegg.com - G.SKILL Ripjaws Series 12GB (3 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL9T-12GBRL
    will i encounter any troubles with this pairing? i looked at the QVL and seen that there were very few 4gb kits listed and am concerned it will not work. thank you
    You should be ok, the QVL is always dated and they don't update it.

    Just be sure you update to the latest BIOS and you'll be ok I think.

    Quote Originally Posted by simonlws View Post
    Hi, pls bear with me as I know this is kinda old...
    My rig is AMD Phenom X4 9550
    Board = GA-MA790GP-DS4H
    RAM= 2GB CORSAIR DOMINATOR TWIN2x2048-8500C5D-G @1066Mhz

    Each time I set the RAM at 1066Mhz, my system hangs
    I revert back to 800Mhz it run fine.

    Did memtest at 1066Mhz, it shows error but at 800Mhz, no error.

    How can I set the RAM to run at 1066Mhz?
    Thanks
    Does that CPU run 1066 memory? I'm not an AMD user, but I do know the CPU must be capable before you can even try

  10. #1220
    Join Date
    Feb 2011
    Location
    Malaysia, Kuala Lumpur
    Posts
    3

    Default Re: Welcome to GIGABYTE Technical Support!

    Yup the processor do support.
    Apparently found the problem, it was a bios issue.
    I updated it to the latest beta bios from Gigabyte and it automatically detected it as 1066Mhz.
    but funny thing was that Windows Index was showing 5.5 when the ram was running at 800Mhz. Now, it drop to 4.5. Wonder why? Shouldn't it be better?

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