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Thread: Welcome to GIGABYTE Technical Support!




  1. #1251
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    Default Re: Welcome to GIGABYTE Technical Support!

    Clear CMOS. You may want to try it out of the computer case. Back plate or chassies can sometimes ground out the signal.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


  2. #1252
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by ZeroOne View Post
    Flashed with bootable USB as i don't have the use of the keyboard in qflash.

    "Did you load and apply/reboot Optimized Defaults, before going back into the BIOS and changing settings?

    Do you have Legacy USB or USB Storage enabled in the BIOS, if not please enable and see if this corrects your USB keyboard issue."

    Cant do this as no keyboard is working in the BIOS.
    Please try to find another PS/2 keyboard and see if that fails to work in BIOS/Qflash as well.

    If so, it's likely a BIOS bug, and you should try going back to F7 or F8 and then report this issue so they can look into it and see if it's a BIOS bug or something possibly on your end.

  3. #1253
    Join Date
    Apr 2009
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    Default Re: Welcome to GIGABYTE Technical Support!

    I have X58A-UD7, with I950 , 24 GB, windows 7 x64 .
    Now I have upgraded my BIOS to FC, and Installed New i990x Extreme Processor.
    I am facing issues with showing memory capacity. In BIOS it shows 8GB when i restart , some times it shows 12 GB, 16, GB. But in Windows it shows 24 GB (Usable 8GB).

    When I put back i950 Processor, all memory chips are working fine with i950 Processor, and Shows 24 GB in BIOS and in windows also.

    What could be the issue.

    Regards,

  4. #1254
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    990X is a tottally different beast than your other CPU, you will need to adjust things differently, even if you used auto then and now, or set manually then and now.

    Please make a new thread, with your issues, and full specs, and fill out a template from my signature with your current full exact settings and I can help.

    This is probably mainly due to uncore and QPI/Vtt adjustments being incorrect.

  5. #1255
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    Default Re: Welcome to GIGABYTE Technical Support!

    Forum I have just recently upgraded my UD7 mobo and outfitted it with a Prolimatech Super Mega CPU Cooler and we would like to OC the system for the first time. After much reading on the net and attempts @ OC we have found out it is more an art than science. During one of my attempts it seemed my system became slow and sluggish @ best and is still. I would like to know if there is any existing step by step document on how to OC the UD7 with an i7 920 CPU. Here is how we are currently configured.

    Antec 900 ATX Mid Tower
    Gigabyte GA-X58A-UD7 LGA 1366 Bios (F7)
    Intel Core i7 920 Bloomfield LGA 1366 45nm
    Prolimatech Super Mega CPU Cooler
    Gigabyte GV-R577D5-1GD-B Radeon HD 5770 (Juniper XT)
    G. Skill Ripjaws F3-12800CL7D-12GBRM
    Corsair TX 750w
    (1) Seagate 1.5 tr Barracuda
    (1) Seagate 1.0 tr Barracuda
    (2) Sony Optiarc AD-7241S
    Windows 7 Pro 64-bit
    View Sonic X Series VX2433wm


    Once Again Thank You in advance for the help and mentoring

    Ernie
    Gigabyte GA-X58A-UD7


    Antec 900 ATX Mid Tower
    Gigabyte GA-X58A-UD7 LGA 1366 Bios (F8)
    Intel Core i7 920 Bloomsfeild LGA 1366 45nm
    Prolimatech Super Mega CPU Cooler
    Gigabyte GV-R577D5-1GD-B Radeon HD 5770 (Juniper XT)
    G. Skill Ripjaws F3-12800CL7D-12GB
    Corsair TX 750w
    (1) Seagate 1.5 tr Barracuda
    (1) Seagate 1.0 tr Barracuda
    (2) Sony Optiarc AD-7241S
    Windows 7 Pro 64-bit
    ViewSonic X Series VX2433wm

  6. #1256
    Join Date
    Mar 2011
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    Trinidad
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    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by Lsdmeasap View Post
    Please try to find another PS/2 keyboard and see if that fails to work in BIOS/Qflash as well.

    If so, it's likely a BIOS bug, and you should try going back to F7 or F8 and then report this issue so they can look into it and see if it's a BIOS bug or something possibly on your end.
    Tried a different KB same problem. Ive even did what artdrivers suggested same problem.

    How do I contact Gigabyte about this issue? The board is not under warranty.

  7. #1257
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by Ezz1r View Post
    Forum I have just recently upgraded my UD7 mobo and outfitted it with a Prolimatech Super Mega CPU Cooler and we would like to OC the system for the first time. After much reading on the net and attempts @ OC we have found out it is more an art than science. During one of my attempts it seemed my system became slow and sluggish @ best and is still. I would like to know if there is any existing step by step document on how to OC the UD7 with an i7 920 CPU. Here is how we are currently configured.

    Antec 900 ATX Mid Tower
    Gigabyte GA-X58A-UD7 LGA 1366 Bios (F7)
    Intel Core i7 920 Bloomfield LGA 1366 45nm
    Prolimatech Super Mega CPU Cooler
    Gigabyte GV-R577D5-1GD-B Radeon HD 5770 (Juniper XT)
    G. Skill Ripjaws F3-12800CL7D-12GBRM
    Corsair TX 750w
    (1) Seagate 1.5 tr Barracuda
    (1) Seagate 1.0 tr Barracuda
    (2) Sony Optiarc AD-7241S
    Windows 7 Pro 64-bit
    View Sonic X Series VX2433wm


    Once Again Thank You in advance for the help and mentoring

    Ernie
    Please make a new post with all your info, and then grab a template from my signature and tell us what you'd like to achieve.

    Then we'll advise back some settings to try.

    Quote Originally Posted by ZeroOne View Post
    Tried a different KB same problem. Ive even did what artdrivers suggested same problem.

    How do I contact Gigabyte about this issue? The board is not under warranty.
    If you are past warranty they wont be able to help you. They will troubleshoot with you though, just not RMA.

    You can contact them for troubleshooting help here
    GIGABYTE - Support & Downloads - Technical Support

    Why don't you just flash back to F7 or F8? A keyboard is not needed as you can use the autoexec file to make it automatic. Or you could flash from windows, but I'd suggest you use DOS

  8. #1258
    Join Date
    Mar 2011
    Location
    Canada
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    5

    Default Re: Welcome to GIGABYTE Technical Support!

    Hey all, I just finished building my first PC. Here's what I have:

    i7 2600k
    Gigabyte P67A-UD7-B3
    G.SKILL Ripjaws X Series DDR3 1600MHz 2X4GB
    2 EVGA GTX 580 Superclocked
    Western Digital WD1002FAEX Caviar Black 1T Hard Drive
    Corsair Performance 3 Series 128GB
    Corsair CMPSU-1200AX
    COOLER MASTER Hyper 212 Plus
    HAF 932

    Here's my problem/s: The PC DOES post and everything seems fine but sometimes when it reaches the GA logo screen it shuts down and restarts on its own. On the restart its fine and I can navigate the BIO's normally. I haven't attempted to install the OS yet because I want to figure this problem out first.
    Also when I hit the reset button the PC shuts down completely (not like my other PC's where you can hear the fans still spinning and does not shut down completely) for couple of seconds then restarts. Is this normal? A couple of times though it did restart in the way I'm used to...

    Is there an easy to follow guide somewhere to assist in BIOS set up for the P67A-UD7-B3 for a noob like me? It's pretty daunting staring at all those screens....

  9. #1259
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Welcome to GIGABYTE Technical Support!

    All sounds normal to me, since you don't have an OS installed. I could be wrong though, don't usually run with no disks so I'm not 100% sure what's to be expected.

    There is a sticky guides in this section, I posted the initial post but the guides are by Miahallen, it should help you get started
    Gulftown, Bloomfield, Lynnfield, Clarkdale, SB Overclocking Guides (1155/1156/1366)

  10. #1260
    Join Date
    Apr 2009
    Location
    Virginia
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    Default Re: Welcome to GIGABYTE Technical Support!

    Hey ZeroOne
    That motherboard has a Dual Bios you may want to try forcing the backup BIOS to write to the primary BIOS. If you PM Lsdmeasap he may instruct you on this. I think it just requires a jumper wire. I believe it helps to have the motherboard out of the case for this as well.
    DualBIOSTM Plus
    BIOS crash free protection with DualBIOSTMand Xpress BIOS Rescue
    ( GA-965P-DQ6 and GA-965P-DS4 only )
    Virtual DualBIOS
    BIOS crash free protection with physical BIOS and Xpress BIOS Rescue
    BIOS Setting Recovery
    Recoverable safe and frequently used CMOS settings
    Safe is the key feature of GIGABYTE S-series motherboards with the following elements: Excellent hardware design reinforced BIOS protection through GIGABYTE Virtual Dual BIOS Technology and GIGABYTE BIOS Setting Recovery Technology. Unique system software such as Xpress Recovery 2, PC Health Monitor, HDD S.M.A.R.T., and C.O.M. further strengthen the stability and reliability of your PC!...more
    Last edited by artdrivers; 03-20-2011 at 01:22 PM.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


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