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Thread: Welcome to GIGABYTE Technical Support!




  1. #1661
    aveamurechi is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Problem is:

    The computer in my signature I have since approx. sept. Since then it was running smoothly until about a week ago when the trouble started:
    - errors when booting windows (explorer.exe errors, video artefacts, system seeming stable but unable to open some gadgets, system seeming stable but unable to open control panel menus, system hanging during windows loading with black screen, DVD drive not recognized on rare occasions)
    - errors when shutting down windows: system hanging, BSOD without bugchecks,
    - on occasion that windows boots fine, then the computer behaves normal and is quite stable

    I have made the following experiment:
    1. windows seeming stable
    2. shutdown/restart several times, all the time windows seeming stable
    3. finally shutdown the computer, then flip the switch on the back of the PSU (or pull the power plug)
    4. flip the switch on the back of the PSU back on, press the Power button
    5. failed Windows load
    6. several failed windows loading attempts, finally gave up
    7. moved the mem stick to slot 4
    8. attempt to boot Windows
    9. Windows boots up fine
    10. shutdown/restart several time - all OK (back in order)

    Out of this experiment, it would seem that the MB has some trouble with flipping the switch on the back of the PSU (or complete power loss - I did have some power outages lately from the power company), and that the board recovers after making some changes which would require the BIOS to refresh (such as changing the slot of the mem stick). I have read that some older PSUs (this is an older PSU) have trouble with Haswell, but for this I have enabled "PowerLoading" in BIOS (F8 btw). that should take care of the PSU/Haswell compatibility. In any case the experiment above seems irrelevant because I have not been able to replicate this behavior at will. Most of the times I get it like that, but there are exceptions, which seem to invalidate the assumption that PSU incompatibility is the cause of this.

    Another experiment I made:
    1. Side plate of the case removed - system works mostly fine (except that sometimes I am unable to load some gadgets, and unable to open some Control Panel menus)
    2. Side plate of the case mounted (case closed) - system consistently gives video artifacts

    I was able to replicate this experiment several times, until at one time it worked also with the case closed .
    About this experiment: the board is Micro-ATX, and the case is also Micro-ATX. However, I am not able to screw the 3 innermost screws of the MB to the case because the case does not have the mounting holes for it (I mean the 3 screws on the side of the MB which has the power connector and the SATA plugs). Therefore, out of my quasi limited electronics knowledge, it could be that by removing/mounting the case side plate the ground circuit of the MB might be impacted and therefore some weird behavior...

    Also, I notice in HWInfo64 that the PCH temp is in the high 50, and also hitting 60deg sometimes. I believe that reading because I put my finger on the heat-sink and it was very hot (borderline to the pain threshold of my finger) - is that normal?

    Bottom line: I do not know what is the problem:
    - Haswell/PSU incompatibility: I have made the correct settings in BIOS for that but still my first experiment pointed in that direction at least for a while
    - Incorrect GND circuit due to the missing 3 screw connections from the MB to the case - seems likely, but still here I am writing this post from a stable computer, with the case closed.
    - in general it seems that it has something to do with complete power loss (PSU switched OFF/ON) and with the mounting of the side plate of he case
    - it seems to have nothing to do with the memory because I have also tried to use a different stick (some Corsair...) and it behaves the same way.

    Anybody have some ideas?

    FYI:
    - BIOS updated to latest F8,
    - memory running 11.11.11.28 @1600 @ 1.5V (no XMP, just the fastest SPD entry)
    - no OC-ing, everything @stock, PowerLoading Enabled
    -

    Thanks.

  2. #1662
    stasio's Avatar
    stasio is offline GIGABYTE Elite
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    Default Re: Welcome to GIGABYTE Technical Support!

    ^Try with latest BIOS F9a..........here:
    http://forums.tweaktown.com/gigabyte...beta-bios.html
    GA-Z170X-SOC Force , Kaby Lake...
    GA-Z97X
    -SOC Force ,
    Core i7-4790K @ 4.9 GHz
    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
    G.Skill F3-2933C12D-8GTXDG
    @ 3100 (12-15-14-35-CR1) @1.66V
    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
    Evga GTS 450 SC, Gigabyte Superb 720W
    XSPC RayStorm D5 EX240 (Liquid Ultra)
    NZXT Phantom 630 Ultra Tower
    Win 7 SP1 x64;Win 8.1 x64;
    Win 10 x64

  3. #1663
    aveamurechi is offline Junior Member
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    Iasi, Romania
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    Default Re: Welcome to GIGABYTE Technical Support!

    Hello Stasio,

    The question is: is there any particular change in the F9a that is known to improve the behavior in the direction of my problem? If there is not any particular improvement in this direction, then I would rather not use it, since I am contemplating RMA of the board and I do not think that the seller will be thrilled about me running a beta BIOS on the board. (they might not accept my warranty)

    In the mean time:
    - I have mounted the board in another case and the behavior is the same.
    - the thing is that even in the other case (I have in total tried 3 computer cases) I cannot find a match to that screw on the MB. I cannot get that last screw on any of the cases because there is no correcsponding screw hole on the backplate (weird)
    - I have tried a different PSU (ANTEC VP450P) behavior is the same.
    -here is a catch: the VP450P is listed as Haswell ready on Antec site. However, I think that the one I have is an older model because the current rating on the 5V rail is different than the one listed on the Antec site for this model. Therefore, I think it is safe to assume that my model of VP450P is not Haswell ready as well.
    - I have tried different memory - same behavior

    Now I am still down to 3 possibilities:
    - incompatible PSU
    - bad board
    - bad CPU

    The problem is I am not equipped to diagnose any of them (because have none lying around my house....)

    Any other ideas?
    What about the PCH temp?
    I can post any pictures of BIOS screens, or case mounting for the next hours until I pack the board for RMA....

    Thanks for helping quick. I would really hate to RMA it: it would be a hassle in general and also my failure to figure it out...

  4. #1664
    stasio's Avatar
    stasio is offline GIGABYTE Elite
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    Default Re: Welcome to GIGABYTE Technical Support!

    In this case......the best is to ask your seller,to check ............
    GA-Z170X-SOC Force , Kaby Lake...
    GA-Z97X
    -SOC Force ,
    Core i7-4790K @ 4.9 GHz
    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
    G.Skill F3-2933C12D-8GTXDG
    @ 3100 (12-15-14-35-CR1) @1.66V
    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
    Evga GTS 450 SC, Gigabyte Superb 720W
    XSPC RayStorm D5 EX240 (Liquid Ultra)
    NZXT Phantom 630 Ultra Tower
    Win 7 SP1 x64;Win 8.1 x64;
    Win 10 x64

  5. #1665
    Join Date
    Dec 2013
    Location
    Philippines
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    Question Is It Compatible???

    Sir, Is the Gigabyte 970a-Ds3 rev 1.0 with f7a Bios support the FX 8320 Processor??? because I'm planning to buy the procie this Christmas :) need help here to decide guys!! thx in advance :D
    Last edited by harold1911; 12-24-2013 at 12:55 PM.

  6. #1666
    genetix's Avatar
    genetix is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Still having same issue with Uncore/QPI Link speed through 3 generations of Gigabyte Boards only.

    Increasing QPI-Link speed without changing CPU speed itself cannot be booted by any means because VSS_SENSE is handled by Gigabyte BIOS incorrectly. This is issue residenting only at Gigabyte boards as I also own EVGA and ASUS same chipset boards. I wonder why this feature was never fixed by Gigabyte to be following Intel standards.

    Issue affects: X58, Z68, X79 chipsets and I wouldn't be surprised, if it would be through entire line up low end boards too.

    This is 3rd post I mention this same issue through years at Gigabyte forums, here and even included detailed desc at Guru3D. I am begining to wonder after all the trouble I've put to track down the issue including having numerous conversations with Intel Support pointing still at same place of origin of issue why isn't this looked at and most of review's at web hell calls this as 'Gigabyte-Feature' already, lol.
    "Sex is like freeware, shareware on weekends. When do we get to open source?" -TwL

  7. #1667
    Join Date
    Feb 2014
    Location
    Russia
    Posts
    1

    Default Re: Welcome to GIGABYTE Technical Support!

    Good day.

    I have purchased a mobo Gigabyte H87TN, for purposes of using it embedded in my application(DIY embedded PC in a fridge door). For these purposes i have assumed i'd be able to use LVDS connection to my LCD panel. Implementation on how to integrate thin-mini itx boards with LVDS panels and how to embed everything nicely is reviewed excellently in intel PDF file named "All-in-One (AIO) Integration with Thin Mini-ITX" and "Thin Mini-ITX Based PC System Design Guide" (the second is revision ver.1.2m, and overall the document is great)

    After doing some extensive research, and comprehensive designing of the embedded enclosure, integrated power supply, LCD panel mounting and etc - i'have started acquiring the components, and getting them started "on the bench".

    The Problem:
    Gigabyte H87TN -has extremely low information available, no normal documentation, no annotations, no nothing. But i have risked it, and bought it. As it immediately turned out - H87TN is unable to read and use EDID data from LCD panel via LVDS!!!. And the only way to use my LCD panel, is to have EDID data for my panel to be embedded into the motherboard BIOS! It is stated nowhere that the motherboard IS NOT SUPPORTING "other LCD", and has only the embedded support of those 4 LCD panels that are programmed into the BIOS.
    Please help! How do i embed my own EDID data to use my LCD panel?
    (datasheet for the panel is available here: http://4nb.com.ua/downloads/pdf/HB156WX1-100.pdf EDID data page 33-36)

  8. #1668
    Join Date
    Feb 2014
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    Sweden
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    Default Re: Welcome to GIGABYTE Technical Support!

    There's a bug in BIOS F9a for the Z87X-U3DH where the mouse pointer gets stuck in the window and when moving the pointer around the window follows it. Very irritating!

    And a couple of other bugs

    - HD resolution still doesn't work since the Haswell release last summer even with the new F8 BIOS for my motherboard.

    - Refuse to boot with some USB 3.0 sticks on some USB 3.0 ports.

    - Bus running in 99.8mhz rather than the specified 100mhz.

  9. #1669
    Jamin280672 is offline Junior Member
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    Halesowen, West Midlands
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    Default Re: Welcome to GIGABYTE Technical Support!

    Posted this in the Gigabyte Beat bios thread, but thought I'd better try this thread too, there is a problem in the Sniper z87 F3b beta bios where the save and exit button doesn't work, this only effects the UEFI bios, to save and exit any changes you must enter classic mode.

    Also discovered that clicking on Save Profile or Load Profile locks up the bios.
    Last edited by Jamin280672; 03-16-2014 at 04:34 AM.

  10. #1670
    Join Date
    Mar 2014
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    MidWest
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    Default Re: Welcome to GIGABYTE Technical Support!

    GA-X79-UP4 Rev 1.1 Errors on 82579LM NIC
    I7-4820k
    G Skill 32gb 1866
    EVGA 630

    I have opened a ticket with Gigabyte, but not getting much assistance. I hope someone here can help. I just bought this board last week but I am having issues with the NIC. If I leave it at auto negotiate or try 1GB Full it starts getting receive errors, if I knock it down to 100mb Full it works fine. I have tried 5 different cables, different ports on my GB switch, gb router, and my ISP modem and it still happens. I have updated to the latest Intel drivers, I did try the F6 beta bios.

    ---Edit---
    I reverted back to F5 and I noticed it had no issues after the flash and not OC'ing using easytune 6 B13.0924.2. Anytime I try to OC using EasyTune it causes the NIC to start getting receive errors. I appreciate any assistance.
    Last edited by David Figueiredo; 03-23-2014 at 10:37 AM. Reason: Additional Information

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