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Thread: Welcome to GIGABYTE Technical Support!




  1. #1721
    Join Date
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    Default Re: Welcome to GIGABYTE Technical Support!

    i have problem with my ga-x79-ud3 and pcie x16 slots. I have xeon e5 26xx ES 3.0ghz. i use bios f21d.
    My vga nv970gtx boot only in pcie 1.1 x16 mode. When i set pcie mode gen2 or gen3. Vga has no signal. I tried many variations of bios settings, like PCIE boot mode switch to legacy, booting without any pheriperials like hdd, ssd, usb f. panel. But no still signal. When i clear cmos, then i heard 3x times beeb and nothnig. To get to bios i have to change my old 8600gt vga which boot ok in any pcie mode, to change settings back to pcie gen1 mode. Then i can use my 970gtx. The same problem was with my 670gtx. I know about pcie 3.0 incompatibility with sandy bridge a nv cards. I dont need pcie 3.0. But i wold like to use my 970gtx least at pcie 2.0 x16. If cpu has problem with pci 3.0 compatibility, but hwinfo said that pcie 3.0 is supported by my cpu. Please any advice? Coud help downgrading the bios to earlier versions thane f16? I tried bios from f18 till f 21e and nothing help.

  2. #1722
    stasio's Avatar
    stasio is online now GIGABYTE Elite
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    Default Re: Welcome to GIGABYTE Technical Support!

    To downgrade BIOS use :

    FPT_DOS- Z77/X79

    with bootable USB in DOS.
    GA-Z170X-SOC Force , Kaby Lake...
    GA-Z97X
    -SOC Force ,
    Core i7-4790K @ 4.9 GHz
    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
    G.Skill F3-2933C12D-8GTXDG
    @ 3100 (12-15-14-35-CR1) @1.66V
    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
    Evga GTS 450 SC, Gigabyte Superb 720W
    XSPC RayStorm D5 EX240 (Liquid Ultra)
    NZXT Phantom 630 Ultra Tower
    Win 7 SP1 x64;Win 8.1 x64;
    Win 10 x64

  3. #1723
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    Default Re: Welcome to GIGABYTE Technical Support!

    thanks for reply , but i am afraid of downgrading becouse cpu xeon e5 26xx is supported from bios f16. Iam afraid that bios dont recognize cpu and then recovery bios fuction could not be used. What about moded bioses.. what difference is comparing to beta bioses.. i found here f18 moded bios. could it help? sory for my bad english:)

  4. #1724
    stasio's Avatar
    stasio is online now GIGABYTE Elite
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    Default Re: Welcome to GIGABYTE Technical Support!

    So,
    the best is to ask direct GB Technical Support:

    GIGABYTE - Support - Technical Support - Motherboard
    GA-Z170X-SOC Force , Kaby Lake...
    GA-Z97X
    -SOC Force ,
    Core i7-4790K @ 4.9 GHz
    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
    G.Skill F3-2933C12D-8GTXDG
    @ 3100 (12-15-14-35-CR1) @1.66V
    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
    Evga GTS 450 SC, Gigabyte Superb 720W
    XSPC RayStorm D5 EX240 (Liquid Ultra)
    NZXT Phantom 630 Ultra Tower
    Win 7 SP1 x64;Win 8.1 x64;
    Win 10 x64

  5. #1725
    MauleGuy is offline Junior Member
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    Nov 2014
    Location
    Seattle
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    Default Re: Welcome to GIGABYTE Technical Support!

    I have a 990FXA-UD3 ver 1.0 mobo that has been in a Cyberpower box for about three years and just got a main Bios Checksum error. The system loaded from the bios backup and started normally. After searching several forums replacing the battery on the mobo seemed like the path of least resistance. So far it has started OK, but I am a little antsy about the bios going Tango Uniform in the near future. Any thoughts as to the root cause of this other than the battery?

    Processor: AMD Phenom II X6 1100T
    " CPU ID: 00100FA0
    " Speed: 3300MHz
    " Clock: 200MHz
    Memory: 8192 MB
    Bios Ver: Main F5 / Backup F5
    Bios Date: 10/13/2011


    Running Windows 7 Pro

    Cyberpower customer support is next to worthless so need to go here.

  6. #1726
    Join Date
    Jul 2009
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    Default Re: Welcome to GIGABYTE Technical Support!

    AMEN, another user with issues like I have!!

    I too have a E5 2650 proc, and my Sapphire R9 270X cards refuse to post at all. I have tried EVERY bios available with NO change in boot issues. Sapphire tech says its not a card issue, I have tested all cards seperatly on my X58 Board (UD4P) and they all work just fine. Gigabyte support says that they have no issues with 270X cards booting on thier setup. I have a feeling they are NOT using a E5 Xeon processor. I have yet to hear back from "support" on any type of fix, with the exception of them wanting me to try another pci-e 3.0 card.

    I too believe that the issue lies within the board/bios settings, but no-one will confirm either way.

    vitold, please post back if you get anywhere, or reach a fix on this issue.


    I have confirmed that my issues are with PCI-E 3.0 cards only.....
    Last edited by screwtech02; 11-28-2014 at 11:56 AM.
    Gigabyte X79 UP4
    E5-2690
    32gb Patriot DDR3@1600
    R9-390 8gb x3
    2 Kingstin Hyper X 240gb SSD (os array)
    4- 480gb Adata SSD (Game Array)
    2 HGST 1tb x2 (Storage Array)
    X-Fi Titanium
    Custom Thor Full Tower
    Cougar G1600
    Custom Water Cooling
    Win10 64

  7. #1727
    Javier Iriondo is offline Junior Member
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    Question Re: Welcome to GIGABYTE Technical Support!

    I have the following error randomly on the motherboard: 73 PCH DXE initialization (PCH module specific) with BIOS F7

    The problem is that no PC randomly shuts down; Error 73 appears on the motherboard and I can not turn off

    The technical service of Gigabyte has told me to take a photo and that and made.

    At first I was told to change the BIOS F8C but does not behave well with memory frequencies.

    Now I'm with the BIOS F7





    And these are the frequencies with the BIOS F8C
    As can be seen in the BIOS F8C memories go faster frequency of Stock





    The pc does not turn off. It stays with the lights.
    If you press enter the PC goes into windows.
    But if you give off no off.
    You have to reflash the BIOS again so that it could shut down.




    I tested the memories and not fail.
    It is a random error of motherboard.



    Edit: The problem is resolved by disconnecting a device SATA port 4

    Edit 2: I've been waiting a month for a technical support solution and do not respond. In Neweeg. com there are also people with the same error and not give solution. Bad support. All the BIOS I've tried to give me the same error.
    Last edited by Javier Iriondo; 12-14-2014 at 06:59 PM.

  8. #1728
    open96 is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Good Morning, I purchased the motherboard gigabyte x99 and I have a question.This motherboard will go mounted in a chassis phanteks enthoo luxe and this chassis has a PWM hub.Where i must connect the hub as the CPU fan I have to connect the cable of the heatsink?Is there any other connector implemented with this technology? Thank you and goodbye

  9. #1729
    stasio's Avatar
    stasio is online now GIGABYTE Elite
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    Default Re: Welcome to GIGABYTE Technical Support!

    All fan header with 4-pin support PWM (up to 1A).
    Btw,
    I sugest to connect your PWM hub, direct with 12V+ from your PSU cables (or extension).
    GA-Z170X-SOC Force , Kaby Lake...
    GA-Z97X
    -SOC Force ,
    Core i7-4790K @ 4.9 GHz
    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
    G.Skill F3-2933C12D-8GTXDG
    @ 3100 (12-15-14-35-CR1) @1.66V
    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
    Evga GTS 450 SC, Gigabyte Superb 720W
    XSPC RayStorm D5 EX240 (Liquid Ultra)
    NZXT Phantom 630 Ultra Tower
    Win 7 SP1 x64;Win 8.1 x64;
    Win 10 x64

  10. #1730
    open96 is offline Junior Member
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    Dec 2014
    Location
    Italy
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    3

    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by stasio View Post
    All fan header with 4-pin support PWM (up to 1A).
    Btw,
    I sugest to connect your PWM hub, direct with 12V+ from your PSU cables (or extension).
    Thanks for the reply, So I have to connect the hub to any of the fan header and the power cable 12v directly to the power supply?What do you mean with "up to 1A"?

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