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Thread: Welcome to GIGABYTE Technical Support!




  1. #1761
    Momo is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Hello! I just installed windows 10 last night, after motherboard cpu and ram upgrade.

    I've got a Z170x Gaming 7.

    My only real issue so far is that I cannot install the EasyTune software. Windows tells me that it has protected me from it, and blocks the EXE.
    Not sure why this is happening. all of the other gigabyte suites that i tried installing worked fine, including the appcenter.
    I did not the .NET framework 4.5 recommendation on the notes for EasyTune... when i tried to download it and install, it reported that it is included in Windows10, and will not install separately.

    Any help?

    I am running the latest release BIOS (F4?)... not the F5e beta. Should i be using the beta?

    Cheers!

    EDIT: I'm running 4 x 4gb of G.Skill F4-3200C16Q-16GRK (this is QVL'd for this motherboard). Everything in BIOS is default, aside from turning off onboard audio, pretty much.
    I tried enabling the XMP profile #1 (only one listed) and the machine will not get past the Gigabyte POST splashscreen.
    EDIT#2: looks like the XMP worked... i hit the reset button when it appears to fail post, but apparently it kept it? have to say, coming from a very mature ASUS X58 Sabertooth board, this is... a little unnerving? I guess the BIOS is pretty new though.


    EDIT#3: re: EasyTune installation. I tried installing EasyTune through the appcenter. It said it worked! .. tried launching easytune from the appcenter after reboot, it tells me easytune is not on my system.
    Last edited by Momo; 10-08-2015 at 10:15 AM. Reason: xmp info added more

  2. #1762
    morencyam is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Hey fellas

    I'm having some issues with my mobo. It's a z97n-wifi. I recently built a rig using an i5 4670k, 8gb gskill ares memory, and msi 290x a few months back. It was running great for about a month or two, then started getting random BSOD's while I was gaming. I looked up the BSOD code and it pointed to a memory issue.

    So I downloaded memtest and ram both modules individually and they both tested good. Reinstalled both modules and booted back up and everything was fine for about a week when I got another BSOD. This time when I tried rebooting it went into a boot loop. It would turn on for 5-10 seconds without posting, then shut off for 5-10 seconds, then back on. This keeps repeating until I cut power to the PSU.

    So I did a bunch of testing. Tested the PSU and it came back good. Put one memory module in slot 1 and was able to boot into Windows. Shutdown, removed the first module and installed the second in slot 1. Booted into Windows. Shutdown and installed both modules and it went into boot loop. Shutdown, put one module into slot 2, bootloop. Put the other module into slot 2, bootloop. Grabbed another set of known good memory from a different computer and got the exact same results. Boot into Windows with only slot 1 populated, bootloop with both slots or just slot 2 populated. So I concluded slot 2 was bad.

    So I messaged tech support and got an RMA approval. I sent out the board, they said there was a minor issue found that was repaired and they sent it back.

    Upon getting the board back, I reinstalled everything and hit the power button. Started booting fine and I thought "awesome, board is fixed! Time to get back to gaming!" Then got a BSOD before getting into Windows. did the exact same testing procedure as before the RMA with the exact same results.

    So I messaged tech support again explaining how I had just gotten the board back from RMA and am still having issues. They claim the board was serviced and tested before being returned.

  3. #1763
    Momo is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Did they explain what the issue was that they found and fixed?
    It probably was not slot #2, which it sounds like is still dying or dead.

  4. #1764
    morencyam is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by Momo View Post
    Did they explain what the issue was that they found and fixed?
    It probably was not slot #2, which it sounds like is still dying or dead.
    No, they didn't explain the issue or how it was fixed. The RMA page just says "minor damage found but repairable. No replacement, repair only"

    The tech support person I'm talking to is basically telling me to try everything I have already done. I basically told them exactly what I said here and their latest response was, "The board was serviced and tested before being shipped back, have you tried a different brand of memory and removing the CPU for bent pins?"

    Tech support can be so tedious as times. Hopefully it gets approved again and I actually get a replacement this time.

    I'm tempted to just call and try to talk to someone. Maybe that would get my point across better. Sometimes I think parts of my messages are not read

  5. #1765
    Momo is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    I have to admit, with this being pretty much the only gigabyte support forum, i expected to get some kind of an answer pretty quickly.
    Anyone home?

  6. #1766
    morencyam is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    I was thinking the same thing Momo. You'd think with as big as a company that they are, they'd have their own forum page, or be more active here

    I checked on the other forum I generally do all my posting and there are two Gigabyte Hardware Reps there, but don't seem to be very active. One hasn't logged in since Oct 2014 and the other rep's last login was 2 months ago. I sent them both a PM and haven't gotten a response.

    Just have to be patient I guess.

  7. #1767
    Momo is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    One more wierd thing i'm seeing - in CPU-Z when i am at idle it shows 4200mhz and 0.852v core voltage, but fluctuates.
    When i fire up prime95, it drops the CPU to 4000mhz and bumps the voltage up to ~1.35

    surely this is not correct, less clocks under load?

  8. #1768
    Momo is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    Bump for some serious crickets in this place.

    Here's a link to what my current settings are in BIOS. (screenshots).

    What am i missing to have all cores run 4.4ghz under load and at idle?
    Currently without load i'm at 4.4ghz. I run some blend more prime95, and all four cores hit 4.0ghz or less.

    imgur album. Didn't want to embed.

    Gigabyte Z170 Gaming 7 OC - Album on Imgur

    Thanks

  9. #1769
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    Default Re: Welcome to GIGABYTE Technical Support!

    Turn on CPU Enhanced Halt to enabled.

    Turn on EIST (and then in Windows just put power policy to 100% min for CPU and 100% max for CPU if you really don't want to save some free power).

    CPU Thermal Monitor to disabled.

    Turn CPU Flex Ratio to disabled.

    Turn off XMP profiles and set your system memory multiplier to manual (32 it looks like in this case) and then populate the main timings manually based on the specs of your XMP profile.

    That's all I can tell you since you haven't shown screenshots of the more important settings like your voltage, etc.

    I can tell you this, too - that the Gigabyte boards prefer overlocking using offset mode and you'll get just as high as overclocks as you would in non-offset mode but with a lot less voltage but I don't know which method you are using since there is no screenshot.

    If you post the information I'll help you get to 4400 stable no problem...

  10. #1770
    Momo is offline Junior Member
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    Default Re: Welcome to GIGABYTE Technical Support!

    I think i'm okay saving the power. ... to be perfectly honest, it was just bugging me that I could not figure out HOW to lock the overclock in. Almost a matter of principal, ya know?

    I'm noticing that prime95 seems to have been changed, and it's now brutal on the CPU in terms of heat generated, even on "blend" mode.
    What should I use for stability testing?

    I'm going to try 4.6 (x46 multi) at the current 1.385v core and see how it goes.

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