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Thread: Welcome to GIGABYTE Technical Support!




  1. #1871
    Join Date
    Sep 2019
    Location
    Germany
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    1

    Default Re: Welcome to GIGABYTE Technical Support!

    Where can I get a new bios version for H97-HD3 with spectre / meltdown mitigation and a secure Intel Management Engine? The latest version on the website is from 2016

  2. #1872
    Join Date
    Sep 2019
    Location
    Canada
    Posts
    4

    Default Re: Welcome to GIGABYTE Technical Support!

    Hi, I have a problem, begging for help!
    My laptop: Gigabyte Aero x15, bought in December 2018 on Amazon. Couple weeks ago I started having a problem, Unknown USB Device (Device Descriptor Request Failed) pop up in Device Manager - Universal Serial Bus controllers though all the physical USB ports in my laptop work fine. I dug a lot of information on internet, found "some" solutions but no matter what I try it survives, even it adopts cause some fixes helped for a short period of time but later it pops up again and those fixes don't help anymore. I would leave it and live with the problem if it was not one BUT - it blocks my internal keyboard from working! I have been struggling all these period the problem appeared, bought a bluetooth keyboard to use but its ridiculous and not convenient especially when I use laptop on studies or in public spaces as I need my laptop everyday.
    All the drivers, BIOS and Windows 10 updates updated.
    Had a conversation with official Gigabyte support representatives and they suggested me to send my laptop (guessing it will take minimum a month) as they think its a mechanical problem with keyboard but I have doubts as what I learned is that it is definitely a bug between my BIOS, chipset and Windows 10 and it is a software issue though I don't deny that it can be a mechanical fail but did not find any relative themes on internet.
    Please help me as I am desperate...
    Last edited by yashidza; 09-03-2019 at 07:20 AM.

  3. #1873
    stasio's Avatar
    stasio is online now GIGABYTE Elite
    Join Date
    Oct 2007
    Location
    My
    Posts
    5,850

    Default Re: Welcome to GIGABYTE Technical Support!

    Quote Originally Posted by distantx View Post
    Where can I get a new bios version for H97-HD3 with spectre / meltdown mitigation and a secure Intel Management Engine? The latest version on the website is from 2016
    Ask GB Technical support..they will send to you...
    Z390 AORUS Master,
    GA-Z170X-SOC Force , Kaby Lake...
    GA-Z97X
    -SOC Force ,
    Core i7-4790K @ 4.9 GHz
    GA-Z87X-UD3H ,Core i7-4770K @ 4.7 GHz
    G.Skill F3-2933C12D-8GTXDG
    @ 3100 (12-15-14-35-CR1) @1.66V
    2xSSD Corsair Force GS 128 (RAID 0), WD Caviar Black SATA3 1TB HDD,
    Evga GTS 450 SC, Gigabyte Superb 720W
    XSPC RayStorm D5 EX240 (Liquid Ultra)
    NZXT Phantom 630 Ultra Tower
    Win 7 SP1 x64;Win 8.1 x64;
    Win 10 x64

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