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Thread: Gigabyte leaves there best customers out in the cold!!!!




  1. #61
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    I am sure they do know it is appreciated to have someone actually pay attention to a issue. Surely everyone has been ignored sometime by some company.

    Cool, I kinda thought since you said that under your @lsdmeasap thing that you thought I was thinking that of someone posting. Glad you didnt see it that way because that isnt at all what I meant.

    And yeah I am really only posting in here for ANYONE who is posting to know that Flaming and carrying on as it looked to be going there for a bit wasn't going to help. I dont have this board, just post in this thread to try and keep everyone on the same page....That is Working for a resolution. And not making the problems worse. I know you understand this as well.

    Well, I hope for all of you guys this situation does get a happy ending!!! I know I would hate to be in any of your shoes. And I wouldnt have knowingly done it either. So I agree with ALL of you, the board does say what you said it does, and some type of trade in or refund NEEDS to be agreed upon.

    I know I wish I could afford one of GA's $250-300 boards but sadly cannot, Got lucky and got a Newegg steal on my DS4 retail for 150 or I wouldnt even have this.

    I'd hate to invest that thinking ahead to the future of Intel's CPU line because the box said I could only to be let down.

    So, again hope you guys get something accomplished soon, I know this has been going on for a while!

    @ Gigabyte.... Git - R - Done!

  2. #62
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    Cheers Lsadmeasap. We appreciate your comments and I understand where you are coming from. My intention is not to flame anyone but it is a fine line to walk when you are trying to show these guys that we have heard all the excuses and still be courteous. As I said, I apprecieate Colin's efforts and I mean no disrespect and I am more than happy to give him a couple of days to see what he can do.

  3. #63
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    I have to share with you one funny link from Gigabyte, Czech republic site. Very professional access Gigabyte's customers

    http://www.gigabyte.cz/Support/Mothe...ProductID=2434

  4. #64

    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    This thread, and other posts on the internet (about Gigabyte's behaviour when faced with discovery of a defect in their motherboards), has been the decisive factor in causing the two companies that I advise to switch from Gigabyte. None of Gigabyte's competitors provide customers with what I'd call 'good customer service', and they've all produced buggy boards from time to time; but my clients won't do business with a company that, apparently as a policy, waits until you've issued a writ before paying up.
    Unfortunately, all the while such a policy is gradually eroding the company's external reputation, it is only too effective in hiding the cost of mistakes from the company's senior management; this means that the source of mistakes is not identified, leading to yet more mistakes. Then, once you're reputation is well and truly trashed, even your best new board will only get a grudging 'its OK, but..' from reviewers.
    [My 'other posts' reference in line 1 includes all those about the GA-X38-DQ6 etc not working with 4GB of 'supported' memory? Why are customers having to struggle with tweaks when the board is advertised as supporting 4 slots? It the same thing again, isn't it?]
    To Gigabyte's management: Wake up!
    To Gigabyte's customers: If you have a clear case, threaten to sue, and then, if necessary, sue.
    Last edited by beth.at.sarp; 03-27-2008 at 10:44 PM.

  5. #65

    Default Re: Gigabyte leaves their best customers out in the cold!!!!

    Good Morning Everyone.

    I agree that we should allow Mr. Collin a reasonable couple of days to attract the attention of the senior management at Gigabyte to this impending FIRESTORM. Quite frankly, Gigabyte could very easily step up and make all of this right and thereby substantially repair their damaged reputation in very short order. Unfortunately, that has NOT been the manner, at least so far, of Gigabyte's response (or virtual lack thereof).

    As some of the readers/posters may know, there are very strict laws in many jurisdictions that would provide significant relief to a class of consumers that have essentially been defrauded by this kind of conduct, the likes of which is endemic to the present situation. For example, consider how the EU justice system brought the biggest software company in the world, Microsoft, to its knees over a simple thing like Internet Explorer.

    There are a number of very tech-savvy law firms that specialize in litigation of this type, since the law firm is virtually guaranteed to get all their professional fees, expenses and costs paid by the offending manufacturer. And since Gigabyte maintains a corporate office in many countries, they are subject to being sued in those jurisdictions. Considering the blatant false advertising claims printed on the Gigabyte product literature and packaging, and on their web site (until the last day or so when it mysteriously was taken down), this case could easily qualify for class-action status in most jurisdictions, and is a virtual guaranteed winner.

    If Gigabyte holds to their present course of denial, etc, then sooner or later (probably sooner), such a lawsuit will land. That is especially true since the first plaintiff to file will likely control the entire class-action lawsuit. Gigabyte could also be faced with paying a significant judgment, which itself could be subject to a multiplier in many jurisdiction depending on the egregiousness of the deceitful conduct. That could make the final outcome a whopper!

    From the ongoing tenor of the posted comments (not to mention what those who are not posting are thinking or doing), I would suspect that Gigabyte has a VERY SHORT window of opportunity to step forward and DO THE RIGHT THING.

    GIGABYTE, YOU BUILT AND SOLD THIS FAILED MOTHERBOARD - NOW STAND UP AND TAKE RESPONSIBILITY FOR IT!
    Last edited by TheBeagle; 03-27-2008 at 11:57 PM.

  6. #66
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    Good Morning!!!
    Mr. Collin,
    I too apologize as (and this is no excuse) was said, I have had this board for only four months. With all the new tech stuff coming out I'm left in the dust.
    We appreciate any and all your help!!!! To anybody that may have been offended or taken the statements wrong:Very sorry!!!!!!
    As you can see your company has a very big following, and are very respected in the industry!!!! I for one only wish for what was paid for, nothing more and nothing less. A good working MB rich with feathers with the enthusiast in mind. You will have my commitment with a stand up solution for all.
    To Mr. Lsadmeasap, also VERY sorry for the high temps that were displayed!!!!! I do commend Mr. Janus for the support he shows on here to the Company and never meant to offend or cause undo feelings in that respect!!!!
    Again I thank you all for the support, especially those that made the hop from "Anand" even those just passing by too!!!!
    As the Beagle stated, I do know for a fact that he spent many hours/days working on his board that ultimately went DOA and was refunded only cause he paid extra for extended warranty from the seller. Again I think this board is too bleeding edge tech. to give it a bios update only to watch it die an untimely death.
    Respectfully

  7. #67
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    a little off topic maybe... but...

    @zdenal

    hehe maybe that's why we are all having trouble with this board... we need to trade in our intel procs and plug AMD procs into our boards.

    Now a good example of outstanding corporate behavior would be like the time I clicked on a link at logitech and was redirected to a porn site instead of the driver I was trying to download. They sent me a free logitech wingman extreme joystick (at the time it was pretty top of the line) just for pointing it out to their web master. I still have that joystick... along with a crap load of other logitech devices... coincidence?
    Last edited by Sterman; 03-28-2008 at 02:54 AM. Reason: misspelling
    GIGABYTE GA-N680SLI-DQ6 (rev 1), Core 2 Quad q6700 oc'd 3.0 Ghz
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  8. #68
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    GIGABYTE has sent the BETA BIOS and I am about to write up some news about it now.

    Stay tuned!
    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  9. #69
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    Good afterrnoon Mr. Tweak!
    For both revisions or what? I smell the end of my board soon, band-aid surgery.

  10. #70
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    Default Re: Gigabyte leaves there best customers out in the cold!!!!

    Here we go!

    http://www.tweaktown.com/news/9228/f...dq6/index.html

    Please provide your testing results for everyone to see!!
    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

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