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Thread: Gigabyte The Worst Tech Support?




  1. #1

    Default Gigabyte The Worst Tech Support?

    I sent two messed up 8800gtxs into gigabyte for repair because they stopped displaying video. Now i get a call from them saying one of my car corners are cracked off and they wont repair it. There goes 600 dollars. I know for a fact i did'nt send them a cracked video. And they said the box didnt come damaged so what does this mean It broke in the box on its own?? I see it as a way for them to skip out from repair my card. The head Manager told me that she could have told me both cards were damaged if she want to but she said there willing to replace only one. I dont know her name but she said they just repaired some other persons 2 8800gtxs so she pritty much saying shes not repairing my for the purpose of not loosing money. I haveve had these cards for one year this is great How Gigabyte treats there customer.

  2. #2
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte The Worst Tech Support?

    Did you insure the shipment? If so, file. If not well then what can you expect, no offense meant. I know you are mad!!!

    Either way I would be asking to speak to a real supervisor

  3. #3

    Default Re: Gigabyte The Worst Tech Support?

    yah i put 1000 dollar insurance iam taking care of that right now

  4. #4

    Default Re: Gigabyte The Worst Tech Support?

    The lady said she was the head supervisor and that no one is higher up then her

  5. #5

    Default Re: Gigabyte The Worst Tech Support?

    manager iam sorry

  6. #6
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte The Worst Tech Support?

    Ya, I would try to call again and see who else you can get. Depending on your attitude I would have said the same likely...ya know how that could be

    Be nice, and try to get someone high up in that food chain!

  7. #7

    Default Re: Gigabyte The Worst Tech Support?

    Ups is picking up the damaged card and my original packaging from them tomarrow. She again said she was the highest and if i wanted anyone higher i would have to call taiwan???

  8. #8
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte The Worst Tech Support?

    Wow, well I would call Taiwan if it was my $$

    UPS should give you the cash even if the box is undamaged since items can be broken without the box damaged by throwing around, which they DO. I would call and ask UPS for a insurance payment to be issued

  9. #9

    Default Re: Gigabyte The Worst Tech Support?

    They said they would check out the item. I told them replacement value is 600 and they said they will call me once there done inspecting it.

  10. #10
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte The Worst Tech Support?

    Good to hear!!! At least they offer you acceptable responses!!

    600 for one card? WOW, or did GA send both back?

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