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Thread: GA-X48-DS5 totally unstable - need some help




  1. #11
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    Default Re: GA-X48-DS5 totally unstable - need some help

    My current Bios is the F5 which is the only none Beta available.

    For the Kingston I used the default timings. Do they just test two sticks with the same timings as one? If so then my board must have a problem which does not bode well for any overclocking in the future. let alone getting 4GB of memory stable. I could of had it RMA'd as I told the company I purchased from of the stability problems and they arranged an RMA and sent a new replacement motherboard unexpectedly. I thought I was making progress so I told them that I would keep my current one, so they had the replacement picked back up. I wished I had dumped this board as something doesn't seem right with it. I have had the audio messing up and repeating sound very quickly even when sound is not being played. Re-installing the drivers did not seem to fix it but it could of been due to all the blue screens/reboots that I have had in the last 3 weeks....more than I have ever seen in windows, even going back to my win 98 days I did not see this many.

    I only have a USB 2.0 memory card reader which is not always connected. Sometimes it is, other times it isn't as it is plugged into the Front USB which can get in the way if I am working on the PC. But I do use it to transfer files between my PC's until I can get them networked.
    Gigabyte X48-DS5 F7 Bios
    Intel Q9450 2.66GHz 8 x 333, 8 x 438 (3.5GHz when overclocked) 1.35V with Intel Power saving enabled
    Windows XP Pro SP2 32 bit
    2x2GB OCZ Reaper HPC PC2-8500
    Corsair HX 520 PSU
    Gigabyte GV-RX385512H HD3850 512MB
    Western Digital WD5000ABYS 500GB SATA hard drive
    Western Digital WD5000YS 500GB SATA hard drive - disconnected
    Seagate 250GB SATA hard drive
    Samsung 1TB
    Samsung 500GB
    Seagate 80GB
    BenQ 1640 IDE DVD-ReWriter
    NEC 3520 IDE DVD-ReWriter
    Pinnacle Dual DVB-T PCI Tuner
    Mystique Dual PCI-e DVB-S2
    mCubed T Balancer Fan controller controlling 6 case fans and CPU fan - CPU fan recently changed after system freezing started with new higher speed CPU fan.
    minifan blowing through northbridge

  2. #12
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: GA-X48-DS5 totally unstable - need some help

    Well I would say try test again with that setting disabled and see if it helps.

    Sorry, I thought you was using a Beta BIOS

    Yes, tests would be done with 2 sticks not just one

  3. #13
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    Default Re: GA-X48-DS5 totally unstable - need some help

    I want this board replaced. I have wasted far too much time on it and it is going no where. It has cost me too much time and money, new PSU, new Memory and it still is unstable. I had hoped to re-install windows to see if that made a difference but I am back to the same problem as I had with the OCZ memory, it will not even complete a windows install now I spent a hell of a lot of time making new Windows CD's (4 in total) and not one would complete install. I did not add any updates other than SP2 which my windows CD does not have. I have disabled the option in the Bios that you recommended but it has made zero difference.

    STOP:C0000221 Unknown Hard Error
    \systemRoot\System32\ntdll.dll

    and various other hard errors, system freezes etc. I even rebuilt the PC, removed the motherboard and heatsink and used some new TIM but it has not made any difference. Blue screens in the working (?????) Windows install all weekend. This is totally ridiculous and a very bad example of Gigabyte motherboards IMO.

    Memory which is on the validated Gigabyte memory list which will not operate at default timings so there is some kind of fault with this motherboard, so I want it replaced.
    Gigabyte X48-DS5 F7 Bios
    Intel Q9450 2.66GHz 8 x 333, 8 x 438 (3.5GHz when overclocked) 1.35V with Intel Power saving enabled
    Windows XP Pro SP2 32 bit
    2x2GB OCZ Reaper HPC PC2-8500
    Corsair HX 520 PSU
    Gigabyte GV-RX385512H HD3850 512MB
    Western Digital WD5000ABYS 500GB SATA hard drive
    Western Digital WD5000YS 500GB SATA hard drive - disconnected
    Seagate 250GB SATA hard drive
    Samsung 1TB
    Samsung 500GB
    Seagate 80GB
    BenQ 1640 IDE DVD-ReWriter
    NEC 3520 IDE DVD-ReWriter
    Pinnacle Dual DVB-T PCI Tuner
    Mystique Dual PCI-e DVB-S2
    mCubed T Balancer Fan controller controlling 6 case fans and CPU fan - CPU fan recently changed after system freezing started with new higher speed CPU fan.
    minifan blowing through northbridge

  4. #14
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: GA-X48-DS5 totally unstable - need some help

    When you burn these CD's are you using the SLOWEST burning option? This is a MUST when burning a OS CD

    If you are then You may need a new board I would guess as I am not there to personally check things out, but sounds as if that is what you have decided.

    Before you RMA burn your OS cd slowest speed if you did not before that is likely the cause of the hard error

  5. #15
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    Default Re: GA-X48-DS5 totally unstable - need some help

    The CD was burnt at x12 which is the slowest my drive will burn CD's. I did burn a previous Windows CD that I made at a higher speed and that one also failed so that is why I burnt the current one slower. The CD has been tested and works as I have used the CD to install a new windows XP in a spare partition I had on this computer I am using right now. I did want to make sure that the CD worked fine and it does. So there is nothing wrong with the CD and the DVD drives I use are identical on both PC's even using the same firmware.

    There HAS TO BE some strange fault with the motherboard.

    Both PC's are connected to an APC SmartUPS which I only received a week ago, so the power should be fine and the PC has also been tested plugged directly into the wall socket to rule out any problem with the UPS.

    Can you tell me how long a RMA request is vaild for? It's been about 2.5 weeks since they arranged it. If it is still valid then I will contact the company who sold me the motherboard (and CPU, memory, graphics card and some other stuff) and see if the RMA they had arranged is still valid as I think that would be faster than dealing directly with Gigabyte as I do not want to be without it for weeks.

    The validity of the RMA request is important as I want to phone them up about it. they might be reluctant to do anything as it is over the time that they are usually involved with faulty products (about 10 days).
    Last edited by RedDwarf; 06-16-2008 at 06:44 PM.
    Gigabyte X48-DS5 F7 Bios
    Intel Q9450 2.66GHz 8 x 333, 8 x 438 (3.5GHz when overclocked) 1.35V with Intel Power saving enabled
    Windows XP Pro SP2 32 bit
    2x2GB OCZ Reaper HPC PC2-8500
    Corsair HX 520 PSU
    Gigabyte GV-RX385512H HD3850 512MB
    Western Digital WD5000ABYS 500GB SATA hard drive
    Western Digital WD5000YS 500GB SATA hard drive - disconnected
    Seagate 250GB SATA hard drive
    Samsung 1TB
    Samsung 500GB
    Seagate 80GB
    BenQ 1640 IDE DVD-ReWriter
    NEC 3520 IDE DVD-ReWriter
    Pinnacle Dual DVB-T PCI Tuner
    Mystique Dual PCI-e DVB-S2
    mCubed T Balancer Fan controller controlling 6 case fans and CPU fan - CPU fan recently changed after system freezing started with new higher speed CPU fan.
    minifan blowing through northbridge

  6. #16
    Join Date
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    Default Re: GA-X48-DS5 totally unstable - need some help

    The strange thing is, I have now managed to install Windows on it using the same settings and CD. So there is something very strange with this motheboard. But being so unreliable is no use to me so I will return it for a replacement as I will not spend any further time on it. I have given it far more chance than I should of done and my persistence has cost me money.

    I would still like to know about how long a RMA request is valid for as it will help me deal with the company who sold it to me when I phone them tomorrow (they are closed now).
    Gigabyte X48-DS5 F7 Bios
    Intel Q9450 2.66GHz 8 x 333, 8 x 438 (3.5GHz when overclocked) 1.35V with Intel Power saving enabled
    Windows XP Pro SP2 32 bit
    2x2GB OCZ Reaper HPC PC2-8500
    Corsair HX 520 PSU
    Gigabyte GV-RX385512H HD3850 512MB
    Western Digital WD5000ABYS 500GB SATA hard drive
    Western Digital WD5000YS 500GB SATA hard drive - disconnected
    Seagate 250GB SATA hard drive
    Samsung 1TB
    Samsung 500GB
    Seagate 80GB
    BenQ 1640 IDE DVD-ReWriter
    NEC 3520 IDE DVD-ReWriter
    Pinnacle Dual DVB-T PCI Tuner
    Mystique Dual PCI-e DVB-S2
    mCubed T Balancer Fan controller controlling 6 case fans and CPU fan - CPU fan recently changed after system freezing started with new higher speed CPU fan.
    minifan blowing through northbridge

  7. #17
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: GA-X48-DS5 totally unstable - need some help

    The RMA would likely not be valid with the retailer after that long, but all you would need to do is call them and tell them you had a emergency and had to leave town and just request a new RMA number.

    Was it newegg? If so you shouldn't have any issues as long as you are still within their RMA time period, if not you will have to do the RMA with GA and as you know that will take much longer

  8. #18
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    Default Re: GA-X48-DS5 totally unstable - need some help

    I have tested the new memory with memtest86 and in almost 11 hours it completed 32 passes with no errors so the memory should be okay.

    I believe the company I purchased the board from, had to arrange the RMA with Gigabyte themselves. That is what they told me before they issued it as they could not tell me how long it would take them to arrange it. They did get it done faster than I was expecting. I would of thought that the RMA if it was with Gigabyte would still be valid as I would of thought they would be valid for 1 month. Do you know how long the Gigabyte RMA's remain valid after they issue them to users wanting to return boards? I would of thought that it would be the same length with the company. It is not newegg, I don't think the DS5 is available in the States.

    As you said, if I have to deal with Gigabyte that would mean having to return my board and then wait for them to test it which would mean me being without it for quite a while. The company I purchased from sends out a new board and then arranges to pick up the old one which would be far better for me as I am sure you can understand.

    The thing is they have already done it once, I did not know they were going to do it but they contacted me and told me that a new board would be with me the next day. I unfortunately thought I was going to get this one working so returned the new board (Duh Duh Duh!!!!!!!) I really wished I had not persisted in trying to get it working as I would not of gone through all this aggravation.

    The new install had been stable for quite some hours but I had only been installing software and idling most of the time and had not pushed it at all.

    But I have tried the old test of Firefox with 40_ tabs and prime95 and it blue screened on the 2nd tab reload. If you think about it my motherboard will not run with the default memory timings on Gigabyte validated memory so that alone means it is not working to specification and should for that alone be cause for RMA. If you then take into account the blue screening on brand new windows installs then I don't think anyone could rightfully disagree with the board being faulty.

    I will phone later today. But I would like to know about the valid length of RMA's, that would be helpful as it might help me persuade them to replace the board again without me returning the replacement this time.
    Gigabyte X48-DS5 F7 Bios
    Intel Q9450 2.66GHz 8 x 333, 8 x 438 (3.5GHz when overclocked) 1.35V with Intel Power saving enabled
    Windows XP Pro SP2 32 bit
    2x2GB OCZ Reaper HPC PC2-8500
    Corsair HX 520 PSU
    Gigabyte GV-RX385512H HD3850 512MB
    Western Digital WD5000ABYS 500GB SATA hard drive
    Western Digital WD5000YS 500GB SATA hard drive - disconnected
    Seagate 250GB SATA hard drive
    Samsung 1TB
    Samsung 500GB
    Seagate 80GB
    BenQ 1640 IDE DVD-ReWriter
    NEC 3520 IDE DVD-ReWriter
    Pinnacle Dual DVB-T PCI Tuner
    Mystique Dual PCI-e DVB-S2
    mCubed T Balancer Fan controller controlling 6 case fans and CPU fan - CPU fan recently changed after system freezing started with new higher speed CPU fan.
    minifan blowing through northbridge

  9. #19
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: GA-X48-DS5 totally unstable - need some help

    Says RMA #'s are valid for 30 days here
    RMA

    What is up with 30-40 tabs? Im kinda joking, but only halfway! I use 20 sometimes but you have said 30 so many times just sounded like you have 30 pages set as your homepage! I have 8 so I do see where you are coming from.... Just sounds funny, Imagine GA supports response to that!

    Good luck, I would let the retailer know what you have read there as well and explain all of this to them as well.

  10. #20
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    Default Re: GA-X48-DS5 totally unstable - need some help

    I have phoned the retailer and they said they will try and get it completed as fast as possible but as it is outside the DOA period it will take time as the board will have to be tested :( If I had accepted the first board they sent as replacement rather than keep the one I have I would of been far better off. Their website does say that they can send a replacement out straight away in some cases but that the person will be charged if they do not receive the faulty item and that the item is indeed faulty. So there is a small risk.

    I have had a look over that RMA policy and it does state that the motherboard can be repaired or replaced. The motherboard has been faulty from new and has not developed a fault in warranty so a new replacement is the only acceptable option to me. That is in my local legal rights, I am not in the USA, I am in the UK. The companies RMA form does state they can only offer a replacement and not a refund as it is outside the time limit. That is fine by me as I only want a working motherboard so a replacement suits me fine. But I have still pointed out that I require a new replacement and not a repair or used item in my RMA request. It seems unlikely that they would attempt a repair as it would be too costly and time consuming for a fault such as this.

    I did have one more idea about it and that was it might possibly of been the hard drive, unlikely but I wanted to rule it out as the person I spoke to did state that the more complete the RMA request was the faster it might get finished. I installed windows (how much I dislike doing this is beyond explanation) onto another hard drive which I had not used with this system before as it is a new drive. But after installing and doing the same large tab reload in firefox resulted in the same blue screen, although the first attempt did take 4 tab reloads before blue screening. The second try after restart blued in 2 reloads. So it does seem to happen faster after it has warmed up as I began testing from a cold boot/cold system which had only been on a few minutes.

    Quote Originally Posted by Lsdmeasap View Post
    What is up with 30-40 tabs? Im kinda joking, but only halfway! I use 20 sometimes but you have said 30 so many times just sounded like you have 30 pages set as your homepage! I have 8 so I do see where you are coming from.... Just sounds funny, Imagine GA supports response to that!
    lol I always have loads of tabs open in Firefox which load when I start it. 30 to 40 is fairly common but it is sometimes much worse. I visit lots of forums and lots of pages at Doom9 etc, they mount up pretty quickly. You know the king of thing, theinquirer.net and other such sites. lol So I do have more than 30 tabs as my homepages. lol
    Quote Originally Posted by Lsdmeasap View Post
    Good luck, I would let the retailer know what you have read there as well and explain all of this to them as well.
    Thanks for that and all the help and support you have given up to now, it's been highly appreciated.
    It's been a bit of a nightmare and I have never had this amount of problems with a build before. These motherboard troubles cannot be over soon enough for me.
    Last edited by RedDwarf; 06-19-2008 at 11:48 PM.
    Gigabyte X48-DS5 F7 Bios
    Intel Q9450 2.66GHz 8 x 333, 8 x 438 (3.5GHz when overclocked) 1.35V with Intel Power saving enabled
    Windows XP Pro SP2 32 bit
    2x2GB OCZ Reaper HPC PC2-8500
    Corsair HX 520 PSU
    Gigabyte GV-RX385512H HD3850 512MB
    Western Digital WD5000ABYS 500GB SATA hard drive
    Western Digital WD5000YS 500GB SATA hard drive - disconnected
    Seagate 250GB SATA hard drive
    Samsung 1TB
    Samsung 500GB
    Seagate 80GB
    BenQ 1640 IDE DVD-ReWriter
    NEC 3520 IDE DVD-ReWriter
    Pinnacle Dual DVB-T PCI Tuner
    Mystique Dual PCI-e DVB-S2
    mCubed T Balancer Fan controller controlling 6 case fans and CPU fan - CPU fan recently changed after system freezing started with new higher speed CPU fan.
    minifan blowing through northbridge

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