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Thread: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick




  1. #1
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    Unhappy EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    When i boot and my Sandisk Cruzer is connected then the BIOS crashes at error 50 (initialize USB keyboard and mouse).
    With my other USB stick it does not crash.
    My cruzer usb stick is a bootable usb stick, i've tested in my other pc and there it works fine.
    i've also tested 3 BIOS versions F4 F5d and F5e but is crashes with all three. In windows the cruzer usb stick works normal.
    What can be the problem?
    CPU: Intel Core i7 920 @ 3,8 Ghz
    MB: Gigabyte EX58 UD5
    MEM: Kingston KHX11000
    CPU Cooler: Noctua NH-U12P SE1366
    Case: Cooler Master HAF 932G
    GPU: MSI R4870X2 OC edition

  2. #2
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    Hi,

    I have a similar problem on my x58 Extreme.

    When I plug in my USB mouse and keyboard BT receiver, (via it's usb hub) I crash at POST.

    When I plug in a Western Digi 320GB 2.5" USB HDD, I crash at POST too.

    Using a regular USB mouse and USB keyboard is fine. (Thankfully).

    When I plug the BT receiver out of the hub and directly into a USB port its fine.

    So there are some serious detection issues here.

    Did you manage to resolve any of these issues with a BIOS update? I've tried the latest BIOS (F5g for me) and I still have these problems..... :(

    Salada

  3. #3
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    No i still have the problem :(, i've also tested the most recent beta bios but with no result.
    CPU: Intel Core i7 920 @ 3,8 Ghz
    MB: Gigabyte EX58 UD5
    MEM: Kingston KHX11000
    CPU Cooler: Noctua NH-U12P SE1366
    Case: Cooler Master HAF 932G
    GPU: MSI R4870X2 OC edition

  4. #4
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    I just got a response from Gigabyte about the issue:

    1. We would suggest connect your USB device (besides USB keyboard and mouse) to MB after system boot into WINDOWS to avoid the known OS related issue. Sorry for the inconvenience.

    But the issue is clearly NOT os realted. We are talking about a crash at POST. So now I'm going to have to ask them again, which means wait another week for a reply.

    I've also considered the board may be faulty. I find it strange that only you and I seem to have this issue. I can't find anyone else with the same issue, and since I found you, it is no longer localised to the Extreme. It's now the UD5 too. Although I'm sure the differences between the boards are very subtle anyway.

    I'm considering taking mine back next week and getting a replacement due to Gigabyte's response which I feel was not very helpful. At least if they could tell me for sure it can/will be fixed with a BIOS update, I'm stil left wondering about faulty hardware.

    If I get the replacement, I will be sure to post here and let you know the results.

    Cheers.

    Salada
    CPU: Core i7 920 @ 3.4Ghz
    AIR: Noctua NH-U12P SE1366
    MEM: GSkill PI 1600Mhz CL8 3*2GB
    MOB: Gigabyte ex58 Extreme
    HDD: 2 * WD 640 Caviar Black 32MB (RAID 0) on Intel Matrix
    GPU: Inno3D GTX 285 OC
    BOX: Coolermaster ATCS 840
    PSU: Thermaltake QFAN 850 W

  5. #5
    Join Date
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    Where exactly does it "crash"? And does it even crash (i.e. reboot) or just not continue to boot. You need to provide some accurate descriptions if you want answers. Your descriptions are close to useless, the only useful information is that it doesn't boot into windows when these things are connected.

    Not knowing what's actually happening (since you didn't describe it) I would guess your board tries to boot of the USB stick or the USB HD. I had that happen to me when I had a bootable USB drive connected.
    To confirm this hit F8 at startup to manually selct to boot from your normal HD. If this works then this is not a problem but a feature.


  6. #6
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    Hi Nickel020,

    Well, please accept my apologies. I believe I mentioned that the system crashes at POST, ie. during the power on self test. To be exact, which I think is what you're asking, it tends to crash exactly at the point that your CPU is identified and before it lists how much memory you have on the POST screen. One time it listed how much memory I had, but did not actually print the next line 'Memory Test OK'. It never gets that far.

    So as I had said earlier in my somewhat useless description, it seems to be a BIOS fault. Or maybe some kind of faulty hardware because I haven't heard it mentioned outside of this thread. But it definitely is not related to boot order or any other such thing that would jump out and smack you in the face, after looking at every single BIOS option in detail at least 20 times at 3:00am convincing yourself that you may have missed something. No siree, this is a bug, or fault.
    CPU: Core i7 920 @ 3.4Ghz
    AIR: Noctua NH-U12P SE1366
    MEM: GSkill PI 1600Mhz CL8 3*2GB
    MOB: Gigabyte ex58 Extreme
    HDD: 2 * WD 640 Caviar Black 32MB (RAID 0) on Intel Matrix
    GPU: Inno3D GTX 285 OC
    BOX: Coolermaster ATCS 840
    PSU: Thermaltake QFAN 850 W

  7. #7
    Join Date
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    Sorry for being a bit snappy, but sometimes it does piss me off how little people think before posting and how they just expect other people to do the work for them. What people think of POST means varies widely here, so unless you show in your post that you do know a little more I have to always assume that you don't (otherwise the guy on the other end will get an answer that doesn't help).

    Maybe I should take some time off, too much stupidity for me to handle in too short a time ;) Answering questions that people could have answered themselves over and over somehow gets to me...

    On to the problem:
    There's basically two possibilities, it can be the mainboard or it can be the USB drive.
    If it's the mainboard you can try to play with all the USB settings in BIOS and try newer and older BIOS revisions (have you done that?).
    To exclude the device itself being the problem you can try other similar devices like it (if they work the device is the problem) and also try the device on another PC.
    If similar devices don't work on your board but the devices work on other similar boards (preferrably Intel P45 or X58) then there's obviously something wrong with your board. Whether this is an issue that can/will be fixed in a future BIOS is a question that probably only the BIOS engineers from GB can answer.

    And again, nothing anyone with half a brain couldn't have thought of ;P


  8. #8
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    Some USB Devices are just not compatible, that's just life.

    What I would like to know that I don't see mentioned is do you have Legacy USB Storage Detect enabled in the Integrated Peripherals BIOS page? This must be enabled to boot from, or even to have a USB Device connected at bootup. If you do have this enabled, then the issue may just be that your particular USB Stick is not compatible with this board to boot with

  9. #9
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    Hi Guys,

    Yes I have this option (USB Storage) set to enabled at the moment. Tweaking that option does not help. The thing is, once Windows boots, and I wait until then to plug these devices in, they work fine. I've tried them on several other PC's (plugged in at boot time, and used in Windows) with no problems whatsoever. But in my system, no amount of BIOS tweaking can fix it. Also please bear in mind I'm not trying to boot from these devices, and these freezes are happening long before boot time, they are happening at POST. And it's not every USB device I have, just my portable HDD, and my USB hub. I have a USB camera, a USB stick, and a USB BT transceiver that all work fine and can be plugged in prior to powering up the system, and left plugged in at all times without causing any issues.

    I guess what I'm really after, is finding out if anyone else has this exact issue with USB devices. Ultimately what I'd like to know is this:

    - Is the board faulty and will a replacement fix this issue?
    or
    - Is this a BIOS device detection 'bug' that will be fixed in another release and should I just be patient.

    That's all I want to know, because I need to know if I should be returning my board or not which is going to take significant effort and I'd like to avoid that if it's not actually necessary.

    Cheers

    Salada
    Last edited by salada2k; 02-20-2009 at 07:25 AM.
    CPU: Core i7 920 @ 3.4Ghz
    AIR: Noctua NH-U12P SE1366
    MEM: GSkill PI 1600Mhz CL8 3*2GB
    MOB: Gigabyte ex58 Extreme
    HDD: 2 * WD 640 Caviar Black 32MB (RAID 0) on Intel Matrix
    GPU: Inno3D GTX 285 OC
    BOX: Coolermaster ATCS 840
    PSU: Thermaltake QFAN 850 W

  10. #10
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: EX58 UD5 BIOS crash with Sandisk Cruzer USB stick

    It is just a incompatibility with that particular USB Device then if Disabling Legacy USB Storage detect does not help.

    It is not a faulty board at all. A future BIOS update may fix it, but it is not likely.

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