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Thread: Ga-ep45-ud3p + ocz 16gb ram




  1. #81

    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Quote Originally Posted by asahito View Post
    RyderOCZ from OCZ Forum Home, the official OCZ support forum, has placed the blamed squarely on Gigabyte for not responding.

    OCZ2VU80016GQ inconsistently failing memtest86+ - Page 3 - OCZ Forum
    All we do is watch them each others.

    Let go rumble !!!

    (OCZ VS GIGABYTE) round 1.

    pg
    Last edited by powergiga; 03-11-2009 at 08:15 AM.
    GA-EP45-UD3R REV 1.1 BIOS F11 (stay away F10F)
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  2. #82
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    as usual, useless gigabyte tech support

    We do not have OCZ OCZ2G80016GQ memory in our lab so we used Samsung M378T5263AZ3-CF7 DDR2 800 4GB X 4. As you can see it has passed memtest for more than 3 hours with no errors. As you can see from below QVL OCZ2G8008GK was verified and tested to be working ok. If you feel there maybe an issue with the board you may send in for us to further examine.
    The QVL for OCZ2G8008GK says Single & Dual Channel, which means at most 2 modules were tested at the same time, and not 4.

    Also, why didn't Gigabyte respond to OCZ's request for an exchange, where Gigabyte sends them boards & receive RAM in return for QVL/testing? OCZ has squarely put the blame on Gigabyte, they say they have initiated contact with Gigabyte but never got a reply.

    OCZ2VU80016GQ inconsistently failing memtest86+ - Page 2 - OCZ Forum
    02-18-2009, 12:40 PM Post #27
    "Are you dealing with Gigabyte directly in Taiwan?

    Posted from our Field issues database:

    JN (OCZ) (2/16/2009 2:35 PM): posted follow up no response 2/16. after 2/20 follow up, if no response I will contact GBT.
    JN (OCZ) (2/11/2009 6:02 PM): setting due date of 2/13 for follow up w/ JP (OCZ)
    JN (OCZ) (2/9/2009 5:08 PM): bringing J**** H*** and V**** P*** (GBT) on board for QVL. Working out trade for cross qual / check for compatibility."

    Again in Post #31 at 03-10-2009, 12:14 PM
    OCZ2VU80016GQ inconsistently failing memtest86+ - Page 3 - OCZ Forum
    "We have not received any further response from Gigabyte, no. I checked the logs this morning."

    Why doesn't your tech support/engineers do the cimpler thing & send OCZ your DQ6 & UD3P boards in return for Their 16GB VistaUpgrade, Gold & Platinum series kits. This way both Gigabyte & OCZ can help each other with test/validation. Why waste my, pfaks or other UD3P buyer's time instead of doing this simple thing to solve the problem!

    Like I said before I'm not the only one who is having stability issues with 16GB kits.

  3. #83

    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Quote Originally Posted by asahito View Post
    As you can see it has passed memtest for more than 3 hours...
    It does take almost 3 hours to make one pass with memtest86+ (over 16 GB). That does not properly reveal the effect of sustained load, does it? Well, they surely do have plenty to test within short time, but still ...

  4. #84
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Quote Originally Posted by mv2devnull View Post
    It does take almost 3 hours to make one pass with memtest86+ (over 16 GB). That does not properly reveal the effect of sustained load, does it? Well, they surely do have plenty to test within short time, but still ...
    Took me sometimes upwards of 12 hours to start seeing memory errors, but then they would stick around at every pass after the fact.

  5. #85
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Hello,

    did you get this resolved? I'm just wondering coz I'm buying the same MB and memory.

    Thanks,
    Joriz

  6. #86
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Quote Originally Posted by joriz View Post
    Hello,

    did you get this resolved? I'm just wondering coz I'm buying the same MB and memory.

    Thanks,
    Joriz
    No.

  7. #87
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Whatever came from the QVL testing with Gigabyte mentioned & linked above, nothing yet?

    I see nothing more on that page, I just asked incase you had carried on new posts in another thread or Via PM or something

  8. #88
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    OCZ has put the blame squarely on Gigabyte, again! And Gigabyte isn't even doing anything other than twiddling their thumbs! I'm sick and tired of this, Gigabyte should fix 16GB DDR2 compatibility with OCZ & other brand RAM or send another P45 board that works with 16GB of DDR2 RAM. Incase tehy're unwilling to do the 2 previous things they should refund the board purchasing price.

    I am totally sick of this now; the only reason I even purchased the EP45-UD3P board was Gigabytes advertised 16GB DDR2 compatibility with it.

    Quote Originally Posted by RyderOCZ View Post
    We have sent samples to all the manufacturers for 16GB compatiblity testing.

    We have received no response from Gigabyte about the one particular board. In general yes we are working with them.

    You have had 8 sticks now of 4GB ram and have only been stable 2 at a time, that tells me that the board bios needs to be updated. There is almost no way that all 8 sticks are bad or causing the problem.

    Right now, it appears that this is not something OCZ can fix.
    Quote Originally Posted by RyderOCZ View Post
    It is not about working with OCZ memory, it is about working with a full memory load period.

    We have qual'd the 16GB kits on the Asus P5Q P45 boards, we also have tested a few X48 boards and had 16GB running on them, even though officially they do not support 16GB.

  9. #89
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    So did Gigabyte not get the 16GB from OCZ, and OCZ Get a a board/boards from Gigabyte? Or has anyone told you if that happened yet or not?

  10. #90
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    Default Re: Ga-ep45-ud3p + ocz 16gb ram

    Lsdmeasap, apparently Gigabyte didn't even contact OCZ. Or at least thats what OCZ is saying!

    Sent : 3/13/2009 12:29
    Question : Can you provide me with a way to directly contact a lead engineer or team leader of your Taiwan based validation team? Someone with whom I can interact directly, so I can test any alpha/beta BIOS updates related to solving the 16GB RAM stability problem while providing information/updates.

    This way I can also avoid intermediaries/third parties & talk with them directly, like I currently do with OCZ. B.T.W. OCZ was trying to contact your validation team in Taiwan, not here in the US, but no one from Taiwan responded.
    Answer : Unfortunately we are unable to release any internal contact information. We have already contacted with our team and they will try to obtain the memory and look into the issue.
    Sent : 3/25/2009 09:05
    Question : OCZ has put the blame squarely on Gigabyte, again! And Gigabyte isn't even doing anything other than twiddling their thumbs! I'm sick and tired of this, Gigabyte should fix 16GB DDR2 compatibility with OCZ & other brand RAM or send another P45 board that works with 16GB of DDR2 RAM. Incase tehy're unwilling to do the 2 previous things they should refund the board purchasing price.

    I am totally sick of this now; the only reason I even purchased the EP45-UD3P board was Gigabytes advertised 16GB DDR2 compatibility with it.

    Quote Originally Posted by RyderOCZ View Post
    We have sent samples to all the manufacturers for 16GB compatiblity testing.

    We have received no response from Gigabyte about the one particular board. In general yes we are working with them.

    You have had 8 sticks now of 4GB ram and have only been stable 2 at a time, that tells me that the board bios needs to be updated. There is almost no way that all 8 sticks are bad or causing the problem.

    Right now, it appears that this is not something OCZ can fix.
    Quote Originally Posted by RyderOCZ View Post
    It is not about working with OCZ memory, it is about working with a full memory load period.

    We have qual'd the 16GB kits on the Asus P5Q P45 boards, we also have tested a few X48 boards and had 16GB running on them, even though officially they do not support 16GB.
    Answer : SInce we do not have your memory available in our lab to test with we cannot debug the issue. Will you be willing to sending in your memory to us for further inspections?
    Sent : 3/27/2009 09:18
    Question : 1st, let me ask why gigabyte does not contact OCZ directly to resolve this problem? OCZ was willing to cross-ship some 16GB DDR2 kits for the GA-EP45-UD3P board.

    Why dont you go signup to OCZ Forum Home, make a post to contact RyderOCZ at GA-EP45-UD3P with OCZ OCZ2G80016GQ 16GB - Page 4 - OCZ Forum & offer to help/work with OCZ engineers to resolve this problme?

    2nd, I am willing to ship the RAM to Gigabyte for testing, if you aggree to certain conditions:
    a. Gigabyte pays for shipping the RAM, both ways.
    b. Gigabyte agrees to compensate me with the exact same 16GB DDR2 kit or the purchase price of the RAM if they damage/destroy it.
    c. Send 2 copies of the signed agreement with the above conditions by a person of managerial level representing Gigabyte. I will sign both copies, ship 1 back with the RAM & keep the other one for my records.

    Also if Gigabyte wants to examine my board too, well just send me a replacement & I will send the one I have. Although I think its either the UD3P BIOS, or worse, its a physical/engineering defect or limitation.

    Well let me know about your decision, so we can proceed to resolve this problem. It has been going on for a long time now & a lot of people who bought the EP45-UD3x boards a re reporting it now.
    HERE IS THE REPLY TO THE ABOVE

    Answer : We have already had our team check with OCZ, OCZ no longer has the memory which you have available anymore. They have an more updated model which our team can get but it will be an different model or revision then the one that you have which will defeat the purpose. You can try contacting with OCZ to see if they will be willing to swapping out your memory for the newer revision which they have available in the market, that way our team can obtain those memory to test with. As for sending in the unit we cannot be liability for any damages to the memory which you will need to fill out an liability form. It would be suggested that you check with OCZ first to see if they can swap out the memory for you
    Sent : 3/28/2009 11:20
    Question : Please give me the model number of the latest 16GB DDR2-800 kit from OCZ and I will check with them. Also, it has nothing to do with my specific model, Platinum & previously Gold series, another user has the exact same UD3P board with 16GB Vista Upgrade kit which also doesn't run!

    You cannot tell me only my specific model needs to be tested in order to solve the problem, while 2 other RAM model's from OCZ also doesn't work on the UD3P.
    A quick look through OCZ's product page says that the OCZ2P8008GK kit is not an EOL product! I have received 2 of these OCZ2P8008GK kits as replacement for the OCZ2G80016GQ Gold series kit. I think Gigabyte is trying to create an issue of availability so as to divert the problem onto OCZ, again!
    Last edited by asahito; 03-29-2009 at 03:49 AM.

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