Really impress with gigabytes RMA and tech support

Company Name: Gigabyte
Product: EG31-S2
Warranty Period: 3 Year Warranty
Date purchased: in the 2008
Date RMAed: May 04, 2009
Reason for RMA: bricked board due to @bios utility
Where it was sent to: City of Industry, California, USA
Ease of RMA: 10
Any extra fees?: Shipped with Canada post standard parcel $18.20
Wait time: 26 days from date of shipment
Details: Took less than 24 hours for Gigabyte to issue a RMA number, after filling out the RMA form and attach it to the box. Item return with USPS express post in 26 days
Satisfaction: 10

Thanks again for your help!