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Thread: Gigabyte RMA Question




  1. #1
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    Default Gigabyte RMA Question

    This thread really starts at post #5 and not really a RMA issue anymore.
    Last edited by trikat; 05-23-2009 at 02:16 AM.
    Processor: Intel i5-3570K (stock)
    Cooling: Stock intel CPU cooler
    Motherboard: ASUS Maximus V Gene
    Memory: Samsung 2x 8GB M379B5273DH0-YK0
    PSU: Corsair AX750 Gold
    Case: Lian Li PC-P50R
    Monitor: U2713HM
    Video Card: Sapphire 6950 2GB (Gigabyte 280X rev2 currently artifacting)
    Sound Card: Onboard
    OS: Windows 7 x64

  2. #2
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    Default Re: Gigabyte RMA Question

    No one here is being rude for not answering your post, it because of this Link

    Good Luck!

  3. #3
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    Default Re: Gigabyte RMA Question

    Ah ok thx. Deleting now.
    Processor: Intel i5-3570K (stock)
    Cooling: Stock intel CPU cooler
    Motherboard: ASUS Maximus V Gene
    Memory: Samsung 2x 8GB M379B5273DH0-YK0
    PSU: Corsair AX750 Gold
    Case: Lian Li PC-P50R
    Monitor: U2713HM
    Video Card: Sapphire 6950 2GB (Gigabyte 280X rev2 currently artifacting)
    Sound Card: Onboard
    OS: Windows 7 x64

  4. #4
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte RMA Question

    If your question was not an offensive one, or you were not complaining but rather had a real question about how to go about an RMA then you are fine to ask.

    I will send you a PM as well. The RMA ban was just due to many users complaining about an RMA issue and would not give it up.

    You can ask about any real concern you have or issue in trying to setup a RMA and I will try to help you best I can.

    Do keep in mind though, if the question or concern is dodgy or questionable then you may want to just PM me and ask so that no one starts problems due to your post.

  5. #5
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    Default Re: Gigabyte RMA Question

    Quote:
    <table border="0" cellpadding="6" cellspacing="0" width="100%"> <tbody><tr> <td class="alt2" style="border: 1px inset ;"> Originally Posted by trikat
    It has just been over 24 hours since the bios crashed so I cannot be sure the problems are solved from moving to the backup bios. However so far I have had no problems booting whereas I would also have problems booting if I leave the computer off overnight.
    I did have the computer set to 3.96GHz before the bios crash, but recently I lowered it a couple notches (to what you see in my bios template) and the crashes still occured.

    Since I am running off the backup bios can't I RMA the motherboard?

    Memtest 86+ (23 passes no errors), Intelburntest V2 (15 passes max, no problems), chkdsk /r all good, formatted just a few days ago, no SMART data concerns.

    CPU = Intel E8400 E0
    Motherboard = Gigabyte GA-EP45-UD3P rev 1.0
    BIOS Version = F9
    Ram = Corsair Dominator TWIN2X4096-8500C5D (2x2GB PC2-8500)
    http://www.corsair.com/_datasheets/T...96-8500C5D.pdf
    Power Supply = Corsair HX620W (New)

    </td> </tr> </tbody></table>
    Sorry for the late reply on this.

    No you are in no need of a RMA. And you are not loading off the backup BIOS. All that happened was you corrupted the MAIN BIOS Chip, so the backup kicked in. Once that happens it just copies over the BIOS version it had into the MAIN Chip and then you will boot from the MAIN Chip using the newly copied over backup. Happens all the time, I actually cause it often on my boards trying to push super high overclocks.

    Nothing to worry about at all, that is just the DUAL BIOS Feature in full working order.

    Sounds like you are stable from the above comments about testing, I will check out your post and reply.

    Just keep in mind, you are not needing and RMA at all. You just need to find proper settings and you will be good to go, looks stable above though to me so not sure what your issue is.

    Ahh, I see you did not make a new post??? Please make a new post and add your template to it and I will advise back. I cannot help in PM's with settings due to the charechter limit.

    Please include your settings and the above spec info you gave me in this message. I get far to many PM's to be able to keep this info in my inbox until you post.

    So please make a new thread and I or someone else can help you with settings.

    Thanks, and no worry again you do not need an RMA at all

    Quote:
    <table border="0" cellpadding="6" cellspacing="0" width="100%"> <tbody><tr> <td class="alt2" style="border: 1px inset ;"> Originally Posted by trikat

    ***Snipped for room to reply***


    Advanced Clock Control [Press Enter]
    CPU Clock Drive...........................: <<< 800
    PCI Express Clock Drive.................: <<< 900
    CPU Clock Skew (ps)....................: <<< 0
    MCH Clock Skew (ps)...................: <<< 0


    DRAM Performance Control
    Performance Enhance...................: [STANDARD]
    Extreme Memory Profile (X.M.P.).....: Disabled
    (G)MCH Frequency Latch...............: [Auto]
    System Memory Multiplier ..............: 2.40B
    Memory Frequency (Mhz) ..............: 1066 1032
    DRAM Timing Selectable ................: [Manual]

    Standard Timing Control
    CAS Latency Time........................ 5
    tRCD ......................................... 5
    tRP'........................................... 5
    tRAS..........................................15

    Advanced Timing Control
    tRRD........................................... 4
    tWTR.......................................... 4
    tWR............................................ 5
    tRFC........................................... 56
    tRTP........................................... 4
    Command Rate (CMD) ....................:2

    Driving Strength Profiles
    Driving Strength ............................ 1066

    Channel A
    Static tRead Value.........................:6/7-10 333/B MCH - 8/9-12 400/D MCH [9]
    tRD Phase0 Adjustment...................:Auto <<< Leave for all below as well
    tRD Phase1 Adjustment...................:Auto
    tRD Phase2 Adjustment .................:Auto
    tRD Phase3 Adjustment..................:Auto
    Trd2rd(Different Rank)....................:Auto
    Twr2wr(Different Rank)...................:Auto
    Twr2rd(Different Rank)...................:Auto
    Trd2wr(Same/Diff Rank)..................:Auto
    Dimm1 Clock Skew Control...............:Auto ps
    Dimm2 Clock Skew Control...............:Auto ps

    Channel B
    Static tRead Value.........................:6/7-10 333/B MCH - 8/9-12 400/D MCH [9]
    tRD Phase0 Adjustment...................:Auto <<< Leave for all below as well
    tRD Phase1 Adjustment...................:Auto
    tRD Phase2 Adjustment .................:Auto
    tRD Phase3 Adjustment..................:Auto
    Trd2rd(Different Rank)....................:Auto
    Twr2wr(Different Rank)...................:Auto
    Twr2rd(Different Rank)...................:Auto
    Trd2wr(Same/Diff Rank)..................:Auto
    Dimm1 Clock Skew Control...............:Auto ps
    Dimm2 Clock Skew Control...............:Auto ps

    Motherboard Voltage Control

    CPU
    CPU Vcore….……….........................:Auto if not overclocking, if you are overclocking please do find and set your own voltages
    [1.28750V]

    CPU Termination…..... 1.200V*.......: << If overclocking Please set to stock, Auto overvolts this way to much. Optimal range for overclock would be 1.2-1.5 depending on Vcore, try to keep at least .1 under vcore. Auto is fine if not overclocking
    [1.26]

    CPU PLL…………………....1.500V*.......: << If overclocking Please set to stock, Auto overvolts this way to much. Optimal range for overclock would be 1.5-1.65. Auto is fine if not overclocking
    [1.57]

    CPU Referen.…………....0.755V*.......: <<< .64% Of Vtt (Termination above) Auto Will set this correctly
    [Auto]

    CPU Reference2………,,0.800V*.......:<<< .67% Of Vtt (Termination above) Auto Will set this correctly
    [Auto]

    MCH/ICH
    MCH Core…………….....1.100V...........: << [1.24]
    MCH Reference….…….0.800V...........; <<< Leave [Auto]
    MCH/DRAM Ref.…......0.900V...........: <<< Leave [Auto]
    ICH I/O……………….....1.500V............: <<< Leave [1.5]
    ICH Core…………...……1.100V............: <<< Leave [1.1]

    DRAM
    DRAM Voltage ……....1.800V............: [2.10V]
    DRAM Termination .…0.900V............: <<< Leave [Auto for this and all below]
    Channel A Reference 0.900V............: <<< Leave
    Channel B Reference 0.900V............: <<< Leave

    Advanced Settings
    Limit CPUID Max. to 3.....................: [Disabled]
    No-Execute Memory Protect............: [Enabled]
    CPU Enhanced Halt (C1E)................: [Disabled]
    C2/C2E State Support....................: [Disabled]
    x C4/C4E State Support..................: [Disabled]
    CPU Thermal Monitor 2(TM2) ...........: [Enabled]
    CPU EIST Function.........................: [Disabled]
    Virtualization Technology................: [Disabled] Enabled if you use Vmware/Virtual PC

    Integrated Peripherals
    Legacy USB Storage Detect ..............[Disabled] *Note* Must be enabled to flash from USB

    </td> </tr> </tbody></table>
    When you do post this in a thread please do not put "Auto for rest" please put what you have for each setting, if you use Auto put Auto, ect.

    If you are using a bunch of Auto's for your ram also please post a screenshot of Memset so we can see what you get for all those Auto's >>
    Tweakers.fr

    Here is my memset screen shot: http://i241.photobucket.com/albums/f...ats/MemSet.jpg
    Also attached to this post.


    About that bios chip backup, how come the backup kicking in seems to fix the issue (no problems with booting up so far) when a manual bios flash does not fix the issue (flashed from F7 to F9 and the booting still occurred)? Is the backup bios procedure much more thorough, than when a user does it manually? If it is much more thorough is there a way for us to do this special bios flashing procedure? I would not mind doing that every year to maintain stability or right after several major hardware changes.
    Also, my OC isn't that extreme as I haven't even hit 1.3V on the CPU yet. I like my OCs to be not near the ceiling. I find it odd the bios got corrupted. O well, just bad luck is my guess. :(
    Processor: Intel i5-3570K (stock)
    Cooling: Stock intel CPU cooler
    Motherboard: ASUS Maximus V Gene
    Memory: Samsung 2x 8GB M379B5273DH0-YK0
    PSU: Corsair AX750 Gold
    Case: Lian Li PC-P50R
    Monitor: U2713HM
    Video Card: Sapphire 6950 2GB (Gigabyte 280X rev2 currently artifacting)
    Sound Card: Onboard
    OS: Windows 7 x64

  6. #6
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Gigabyte RMA Question

    Please post your full settings so someone can help you out. Sorry I have been gone this week and won't be back in full time for another week or so, just popped in here tonight to get a reply to you on your PM

    Flashing the BIOS or not, and still getting a recovery means you are not setting something right still. That can happen with any BIOS, and since you are getting that I advise you to stop flashing for now until you get things squared away

    Without your full settings we have no way to advise you on certain things, like your mentioned 1.3V CPU Voltage. We don't know what FSB or Multi you are using to even begin to offer advice

    So, sorry for the late reply and please do get your full settings posted so someone can try to help you along

  7. #7
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    Default Re: Gigabyte RMA Question

    Ah, there is no need to diagnose my issue as the problem has not came back after that bios checksum error and backup bios.

    To avoid confusion I would like this thread locked or closed.

    Thanks.
    Processor: Intel i5-3570K (stock)
    Cooling: Stock intel CPU cooler
    Motherboard: ASUS Maximus V Gene
    Memory: Samsung 2x 8GB M379B5273DH0-YK0
    PSU: Corsair AX750 Gold
    Case: Lian Li PC-P50R
    Monitor: U2713HM
    Video Card: Sapphire 6950 2GB (Gigabyte 280X rev2 currently artifacting)
    Sound Card: Onboard
    OS: Windows 7 x64

  8. #8
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    Default Re: Gigabyte RMA Question

    Trikat, I want to apologize for misleading you on your thread. I assumed it meant any RMS discussion. MY BAD!

    The Title could/should be changed to reflect that it ok to ask RMA questions as long as a peeps isn't complaining about a Gigabyte product. Don't want anyone venting....

    A more accurate title might be... Gigabyte RMA Questions Welcome - Complaints Baned! Or something similar

    More appropriate? I think so, but that's just me.

    Again I apologize for the misleading information.

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