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Thread: How do I RMA an x58- UD5 board ?




  1. #1
    Join Date
    Jan 2009
    Posts
    4

    Default How do I RMA an x58- UD5 board ?

    It is only recongnising 4 or 2 gigs of Ram when 6 gigs instsalled. I bought a new board and the ram works perfectly on the new board.

    Please advice

    Hlonipha

  2. #2

    Default Re: How do I RMA an x58- UD5 board ?

    Please read
    * CPU: Intel i7-3770K @ Stock * Cooling: Corsair H80i / Noctua NF-F12 x2 * MoBo: Gigabyte GA-Z77X-UD5H (Rev. 1.1 - BIOS F16 Mod16) * RAM: Crucial 1600MHz DDR3 32GB (4x8GB) *
    * GPU: Intel HD 4000 (768MB) * Mon 1: Dell U2410 (A07) * Mon 2: Panasonic TX-P55VT50B * Cam: Logitech C910 HD * BD: Pioneer BDR-208DBK * HD 1: Crucial SSD M4-CT256M4SSD2 256GB *
    * HD 2: Western Digital Caviar Green 3TB * IR: Apple Infrared Board 922-7195 * WiFi & BT: Apple Broadcom BCM94360CD (802.11 a/b/g/n/ac - Bluetooth 4.0 * PSU: Seasonic M12 - 600W *

  3. #3
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: How do I RMA an x58- UD5 board ?

    Your post is OK.
    What is NOT allowed is discussing RMA problems or comments related to the RMA process.

    You will need to contact Gigabyte tech support to set up RMA authorization. Be patient.
    If you have RMA problems, try contacting Janus Yeh who is with GB support and a forum member.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  4. #4
    Join Date
    Jan 2009
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    4

    Default Re: How do I RMA an x58- UD5 board ?

    Quote Originally Posted by D-an-W View Post
    Please read
    this does not apply to my post........

  5. #5
    Join Date
    Jan 2009
    Posts
    4

    Default Re: How do I RMA an x58- UD5 board ?

    Quote Originally Posted by profJim View Post
    Your post is OK.
    What is NOT allowed is discussing RMA problems or comments related to the RMA process.

    You will need to contact Gigabyte tech support to set up RMA authorization. Be patient.
    If you have RMA problems, try contacting Janus Yeh who is with GB support and a forum member.
    I sent an email to Janus 3 days ago and no response yet. where could I find GB tech support to request an RMA number ?

  6. #6

    Default Re: How do I RMA an x58- UD5 board ?

    If you have had the board less than 12 months, I would contact the supplier.

    If not, this might help...

    U.K.
    GBT Tech. CO., Ltd.
    ‧ TEL: +44-1908-362700
    ‧ FAX: +44-1908-362709
    ‧ How to submit a question?
    Technical Issues about using GIGABYTE products.
    Non-technical Sales and marketing issues

    ‧ WEB Address : GIGABYTE - Upgrade Your Life
    * CPU: Intel i7-3770K @ Stock * Cooling: Corsair H80i / Noctua NF-F12 x2 * MoBo: Gigabyte GA-Z77X-UD5H (Rev. 1.1 - BIOS F16 Mod16) * RAM: Crucial 1600MHz DDR3 32GB (4x8GB) *
    * GPU: Intel HD 4000 (768MB) * Mon 1: Dell U2410 (A07) * Mon 2: Panasonic TX-P55VT50B * Cam: Logitech C910 HD * BD: Pioneer BDR-208DBK * HD 1: Crucial SSD M4-CT256M4SSD2 256GB *
    * HD 2: Western Digital Caviar Green 3TB * IR: Apple Infrared Board 922-7195 * WiFi & BT: Apple Broadcom BCM94360CD (802.11 a/b/g/n/ac - Bluetooth 4.0 * PSU: Seasonic M12 - 600W *

  7. #7
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: How do I RMA an x58- UD5 board ?

    Your best bet is to contact Gigabyte tech support located in your country or region.
    The last 2 pages in my mobo user's manual has world wide contact information with phone numbers and website addresses.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


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