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Thread: MB Drivers/Utilities DVD won't play




  1. #1
    genegold is offline Member
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    Default MB Drivers/Utilities DVD won't play

    I just received a replacement of Gigabyte MA790X-UD4P motherboard after RMAing the first one. I want to reinstall the drivers/utilities from the disk - not from the website - but it seems the new DVD won't play. Although Windows Explorer (XP/SP3) sees it, it doesn't play automatically, and when I try to open it manually Win Explorer goes "Not Responding," then the computer crashes and has to be shut down manually. I thought maybe instead it needed to be run at start up, but that just got me a prompt for XpressRecovery2 and then seemingly nothing (stall). Since CDs and DVDs for other programs and videos play just fine, am I safe in assuming this is a bad DVD?
    Last edited by genegold; 07-15-2009 at 07:16 AM.

  2. #2
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    Default Re: MB Drivers/Utilities DVD won't play

    Hi, is this a new os install? Might try going to devive manage and un installing the dvd player and rebooting if you haven'r already.

  3. #3
    genegold is offline Member
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    Default Re: MB Drivers/Utilities DVD won't play

    Quote Originally Posted by Conners View Post
    Hi, is this a new os install? Might try going to devive manage and un installing the dvd player and rebooting if you haven'r already.
    No. When I first got this Gigabyte mb, I also had a new HDD and so did a new install of WinXP at the same time. Then I RMA'd the mb, used a K8 board in the interim w/o uninstalling the Gigabyte/AMD drivers, and then put in the replacement Gigabyte board yesterday. I'd like to reinstall the mb drivers, but haven't figured out how to get the Gigabyte DVD to work this time. The DVD R/W seems to working fine and thus there's no reason to uninstall/reinstall it I can see.

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    Default Re: MB Drivers/Utilities DVD won't play

    Oh ok, but you never know uninstalling the dvd and letting windows re-dectect it might work. Just something easy to cross off your list... Otherwise i'd just go to gigabytes site and get the driver you seek and installing them that way. But that's just me.

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    Default Re: MB Drivers/Utilities DVD won't play

    If you're having difficulty with the auto open disc menu, can you open the DVD in explorer (file and folder view)? I seldome use those auto start menus, and prefer browsing the disc to find the correct software.
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  6. #6
    genegold is offline Member
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    Default Re: MB Drivers/Utilities DVD won't play

    Quote Originally Posted by Psycho101 View Post
    If you're having difficulty with the auto open disc menu, can you open the DVD in explorer (file and folder view)? I seldome use those auto start menus, and prefer browsing the disc to find the correct software.
    No. As I indicated in the original post, trying to do so crashes the computer: Win Explorer goes "Not Responding." Then when I try closing it in Task Mgr, all the desktop icons disappear and the computer effectively freezes. The result is that I have to shut down by the computer switch. Uninstalling/reinstalling the drive was a waste of time. I installed two other programs tonight from that drive w/o any problems. If my memory is correct, the files online are different than the ones on the DVD.

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    Default Re: MB Drivers/Utilities DVD won't play

    Will another machine read the disk? Can you use another machine to create a copy from the original that may be more easily read by your system? You should be alright with the online files from the manufacturers website as they are probably newer (more up to date) than the ones on the disk anyway.
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  8. #8
    genegold is offline Member
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    Default Re: MB Drivers/Utilities DVD won't play

    Quote Originally Posted by PrairieDawg View Post
    Will another machine read the disk? Can you use another machine to create a copy from the original that may be more easily read by your system? You should be alright with the online files from the manufacturers website as they are probably newer (more up to date) than the ones on the disk anyway.
    Don't know about another machine. "Probably" doesn't count, plus last time I used the online drivers and then ended up having to revert to the ones on the DVD. The point is to have a working disk.

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    Default Re: MB Drivers/Utilities DVD won't play

    The software on the website is guaranteed, 100% definately more up to date. The first thing I did was download current versions, then file the CD under B for bin. Burned the most recent stuff to a RW and stored it in the original box.
    Coolermaster CM 690 II advance Case
    Corsair HX750 (CWT, 91%(80+ Gold rated @230V) single 62A 12V rail
    P55A-UD4 v2.0 @ F14
    Core i5 760 @ 20 x 201, 4.02GHz
    TRUE Black with a single Noctua NF-P12 pumping out 55 CFM @ 19db .
    2 x 2GB Mushkin Ridgeback (996902), @ 7-10-8-27, 2010-DDR, 1.66v
    2 x Gigabyte GTX 460 1024MB in SLI (Pre OC'd to 715MHz core and 1800MHz VRAM) @ 850 Core / 4100 Mem.
    Intel X25-M Boot Drive (OS and Programs) 200MB/s Read & 90MB/s Write
    Corsair X32 200MB/s Read & 100MB/s Write
    WD Caviar Blue 640GB C (Steam, Games, Storage, Temp Files & Folders, etc)
    Samsung F3 500GB Backup/Images
    Noctua 1300RPM 19dB case fan (rear extraction)
    3 x 140 MM Coolermaster LED fans (one front intake, one top extraction, one side intake)
    Dell Ultra Sharp 2209WAf E-IPS @ 1680x1050

  10. #10
    genegold is offline Member
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    Default Re: MB Drivers/Utilities DVD won't play

    Quote Originally Posted by Psycho101 View Post
    The software on the website is guaranteed, 100% definately more up to date. The first thing I did was download current versions, then file the CD under B for bin. Burned the most recent stuff to a RW and stored it in the original box.
    An install of the x86 file - ATI display drivers - prompted at one point that it wasn't the latest and greatest.

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