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Thread: System Freezes on Windows Logo




  1. #1
    Join Date
    Jul 2009
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    Default System Freezes on Windows Logo

    I installed a new GA-EG45M-DS2H motherboard with an Intel Q9550 processor. The system booted up the first time and ran for a couple of hours and went through the automatic install of drivers and the associated reboots fine. At one point it froze (while transferring a large file to a network drive), I did a manual power down and back on, at which point it stopped on the windows logo. I have since installed both 32 and 64 bit versions of the OS multiple times with now luck, except that it will usually make it to safe mode fine but not normal startup.

    This says to me that it is a driver issue, since that is the main difference between safe-mode and normal startup. I have tried doing a "Selective startup" set up through safe mode, basically trial and error on the drivers and services in msconfig, with no luck so far.

    System:
    Mobo: GA-EG45M-DS2H
    CPU: Intel Q9550 core 2 quad
    Memory: Corsair ddr2 800 2x2gb
    For the moment using onboard video

    I am out of ideas, if anyone can suggest something else to try, I would appreciate it.

    Thanks

  2. #2
    Join Date
    Sep 2008
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    990

    Default Re: System Freezes on Windows Logo

    If even fresh Windows installs freeze at the logo right after the installation then it doesn't sound like a driver issue to me. or do fresh installs only show the problem after some time?

    To me the most likely culprit is the RAM, try running Windows Memory Diagnostic of the Vista DVD or download Memtest.


  3. #3
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    Jul 2009
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    Default Re: System Freezes on Windows Logo

    To clarify: fresh installs show the problem right away. The only way to get past it is to boot in safe mode.

    At first I thought memory too and since I just bought the memory I went back and exchanged it, so its unlikely, but still possible that both memory kits were bad. My next thing to try is memtest and I have also heard to swap memory locations or try one at a time, which I will try also. I just wanted to know if I am even on the right track.

    thanks

  4. #4
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    Sep 2008
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    990

    Default Re: System Freezes on Windows Logo

    Hm, if you exchanged the memory already it's probably not the memory itself, but it may be the specific memory slots you're using. It might also be a bad hard drive or a bad PSU (one of the most common hardware failures).
    Also it may be the board itself, but the only way to find out really is trying to exchange parts one by one and see if it fixes the problem.


  5. #5

    Default Re: System Freezes on Windows Logo

    Try installing with 2 gigs of ram, is it windows 7 or windows vista. If you have an older version of windows vista they had problems booting up with 4 gigs of ram. When u installed two gigs it ran then you would have to install a update that allowed you to boot windows with 4 gigs of ram. Thats was many peoples problem before

  6. #6
    Join Date
    Apr 2009
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    Virginia
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    Default Re: System Freezes on Windows Logo

    Hi dpaul
    http://china.giga-byte.com/FileList/...45m-ds2h_e.pdf
    You may want to update the BIOS to F3 or F4? The F3 has Enhanced memory compatibility. Heres the link; page down on the link, and download the version needed. Download it from Asia(China)------> It's English and downloads quicker. http://www.gigabyte.us/Support/Mothe...ProductID=2877
    You may want to check for Bios update first. You can follow these simple Bios instructions from Lsdmeasap Use QFLASH-----> http://forums.tweaktown.com/f69/bios...h-guide-27576/
    Did you go into your bios setup and adjust memory timings and voltage? After the bios flash you will want to find your memory timings and voltage from corsair and adjust them in bios setup. Starting on page 39 of your manual. On the main menu of cmos setup (the first page) press CTRLandF1 at the same time to access more advanced options. Then navigate to MB Intelligent Tweaker(M.I.T.). This is where you will see settings on auto switch them to manual and see if the settings are the same as Corsair suggested.
    It sounds like it's the memory. We know you exchanged the memory. It's possible the motherboard bios needs to be setup for the memory. Also the memory may be incompatible. Can you link us to the memory? What is the part number on your memory? You will want to do this before installing Windows. Install Windows 64bit with 4GB of memory If you prefer Windows 32bit Install it with 2GB of memory and after you update Windows with the latest Sevice Pack you can install the other 2 GBs of Memory. Please keep us informed on how it's going and we will try to help.
    Last edited by artdrivers; 07-20-2009 at 09:22 AM.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
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  7. #7
    Join Date
    Apr 2009
    Posts
    38

    Default Re: System Freezes on Windows Logo

    Im fairly sure your problem is due to not having the proper Intel SATA drive controller. If you have your board set to AHCI for the SATA ports, then you have to make sure that AHCI Intel 9/10 driver is installed, otherwise you will have the exact problem you will describe where it looks like at the Windows logo its moving, then just freezes.

    If you didnt put that driver in, try to change it from AHCI on the bios to normal IDE/Disabled mode. That way Windows can just load with the built in drivers. If you want to go to AHCI after that you can search google on how to move from standard IDE mode to AHCI.

    Its worth a shot to check this out before we dig into RAM and other things, its a fairly quick test.

    Dixit
    EX58-UD4P Motherboard
    Core i7 920 Processor D0 stepping
    Patriot 6GB 1600mhz PVT36G1600LLK Memory
    Prolimatech Megahalems CPU Cooler (push-pull fan)
    Zotac GTS250 1gb Video Overclocked
    Cooler Master CM690 Case with 6 Fans
    Corsair 750TX Power Supply
    1TB Seagate 7200.12 HD

  8. #8

    Default Re: System Freezes on Windows Logo

    hey depaul do u go to depaul i live 5 mins from it

  9. #9
    Join Date
    Jul 2009
    Posts
    14

    Default Re: System Freezes on Windows Logo

    Quote Originally Posted by Dixit View Post
    Im fairly sure your problem is due to not having the proper Intel SATA drive controller. If you have your board set to AHCI for the SATA ports, then you have to make sure that AHCI Intel 9/10 driver is installed, otherwise you will have the exact problem you will describe where it looks like at the Windows logo its moving, then just freezes.

    If you didnt put that driver in, try to change it from AHCI on the bios to normal IDE/Disabled mode. That way Windows can just load with the built in drivers. If you want to go to AHCI after that you can search google on how to move from standard IDE mode to AHCI.

    Its worth a shot to check this out before we dig into RAM and other things, its a fairly quick test.

    Dixit
    In the BIOS this setting is set to disable/ide. I tried to boot with all three options and had no luck.

  10. #10
    Join Date
    Jul 2009
    Posts
    14

    Default Re: System Freezes on Windows Logo

    Quote Originally Posted by BURTON88 View Post
    Try installing with 2 gigs of ram, is it windows 7 or windows vista. If you have an older version of windows vista they had problems booting up with 4 gigs of ram. When u installed two gigs it ran then you would have to install a update that allowed you to boot windows with 4 gigs of ram. Thats was many peoples problem before
    I am running XP but I tried this anyway with no change.

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