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Thread: problem with hd4890 and output and GA-MS790GP-UD4h




  1. #21
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    You say you used a 6 pin plug from another psu to test. this would only work if you either have the PSU in another machine and the PC running or if you jump started the second PSU.

    I recommend trying the PSU that is powering the machine you got the card working on. The only two variables really on the test machine are PSU and motherboard, so doing this will narrow down the problem. If the cared still doesn't work with the PSU that powers the test machine, then board incompatibility is more likely.
    Coolermaster CM 690 II advance Case
    Corsair HX750 (CWT, 91%(80+ Gold rated @230V) single 62A 12V rail
    P55A-UD4 v2.0 @ F14
    Core i5 760 @ 20 x 201, 4.02GHz
    TRUE Black with a single Noctua NF-P12 pumping out 55 CFM @ 19db .
    2 x 2GB Mushkin Ridgeback (996902), @ 7-10-8-27, 2010-DDR, 1.66v
    2 x Gigabyte GTX 460 1024MB in SLI (Pre OC'd to 715MHz core and 1800MHz VRAM) @ 850 Core / 4100 Mem.
    Intel X25-M Boot Drive (OS and Programs) 200MB/s Read & 90MB/s Write
    Corsair X32 200MB/s Read & 100MB/s Write
    WD Caviar Blue 640GB C (Steam, Games, Storage, Temp Files & Folders, etc)
    Samsung F3 500GB Backup/Images
    Noctua 1300RPM 19dB case fan (rear extraction)
    3 x 140 MM Coolermaster LED fans (one front intake, one top extraction, one side intake)
    Dell Ultra Sharp 2209WAf E-IPS @ 1680x1050

  2. #22
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    i did jump start the other psu and just used the pci-e connectors. that pretty much eliminates the psu(also it is less then 3 months old).

    i am falling on the mb being incompatible with the gpu. if i remember correctly i think sapphire uses a non-reference board for their cards. that may be the problem if it is true.
    Motherboard-- GA-MS790GP-UD4h
    CPU-- X3 720BE running at 3.4ghz at 1.3v
    memory--OCZ 4gig ddr2 OCZ10664GK running at 800mhz
    GPU--EVGA 8800GTS 640MB
    PSU--OCZ 700 ModXStream Pro
    HDDS-- 2 SATA AND 1 IDE
    DVD-- 2 SATA DRIVES
    WATERCOOLED CPU AND GPU

  3. #23
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    That motherboard has onboard graphics with sideport memory. Is it possible the sideport memory was'nt disabled when you initially installed the card? I am thinking this may cause a problem with the compatibility being the board has a hybrid crossfireX. You may need to contact Gigabyte to get this resolved.
    • G.B.T. INC. - U.S.A.
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    Last edited by artdrivers; 08-17-2009 at 07:59 PM.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
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  4. #24
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    i have a rma for the vid card but i am going to double check if the sideport memory is disabled. i will also shoot a email to gigabyte to see if they have any ideals.

    as i said the card works fine in another pc so the card is good.
    Motherboard-- GA-MS790GP-UD4h
    CPU-- X3 720BE running at 3.4ghz at 1.3v
    memory--OCZ 4gig ddr2 OCZ10664GK running at 800mhz
    GPU--EVGA 8800GTS 640MB
    PSU--OCZ 700 ModXStream Pro
    HDDS-- 2 SATA AND 1 IDE
    DVD-- 2 SATA DRIVES
    WATERCOOLED CPU AND GPU

  5. #25
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    As many many PSU's require minimum loads on the 3.3V and 5V rails to function correctly, I sstill beleive you need to test with that PSU again. I know it's a pain to take the PSU out (you only need to remove the donor PSU to get it close enough) but I've taken shortcuts before only to find that it was what I tested fore, but I didn't test well enough.

    Side port is hardware disabled by AMD. Some have been calling for it to be enabled as a means of helping the 4890 compete with the GTX 285, but all the paperwork on sidepott suggests it won't help one bit. If the card were restricted for bandwidth it would, but with a 16x PCIe2.0 slot it has all the bandwidth it needs. Side port would not cause an issue like this.
    Coolermaster CM 690 II advance Case
    Corsair HX750 (CWT, 91%(80+ Gold rated @230V) single 62A 12V rail
    P55A-UD4 v2.0 @ F14
    Core i5 760 @ 20 x 201, 4.02GHz
    TRUE Black with a single Noctua NF-P12 pumping out 55 CFM @ 19db .
    2 x 2GB Mushkin Ridgeback (996902), @ 7-10-8-27, 2010-DDR, 1.66v
    2 x Gigabyte GTX 460 1024MB in SLI (Pre OC'd to 715MHz core and 1800MHz VRAM) @ 850 Core / 4100 Mem.
    Intel X25-M Boot Drive (OS and Programs) 200MB/s Read & 90MB/s Write
    Corsair X32 200MB/s Read & 100MB/s Write
    WD Caviar Blue 640GB C (Steam, Games, Storage, Temp Files & Folders, etc)
    Samsung F3 500GB Backup/Images
    Noctua 1300RPM 19dB case fan (rear extraction)
    3 x 140 MM Coolermaster LED fans (one front intake, one top extraction, one side intake)
    Dell Ultra Sharp 2209WAf E-IPS @ 1680x1050

  6. #26
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    OK you will want to try a power supply first then contact Gigabyte. Keep in mind Gigabyte may take a few days to reply.
    Last edited by artdrivers; 08-18-2009 at 04:54 AM.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


  7. #27
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    man that is alot of work to swap out supplies. much easier to rma the card. i do not have another supply that is strong enought to run my gaming pc.
    i am between a rock and a very hard place. this sucks. i am not going to tear it apart and then find out it still will not work.

    this is my psu
    http://www.newegg.com/Product/Produc...82E16817341018

    runs the 8800gts without any problems so i doubt that is the problem.
    Last edited by dukeman; 08-18-2009 at 08:03 AM.
    Motherboard-- GA-MS790GP-UD4h
    CPU-- X3 720BE running at 3.4ghz at 1.3v
    memory--OCZ 4gig ddr2 OCZ10664GK running at 800mhz
    GPU--EVGA 8800GTS 640MB
    PSU--OCZ 700 ModXStream Pro
    HDDS-- 2 SATA AND 1 IDE
    DVD-- 2 SATA DRIVES
    WATERCOOLED CPU AND GPU

  8. #28
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    I can swap a PSU in under 15 minutes, but I am used to doing it. You only have to remove the known working PSU/test PSU, the one currently in the machine with the 4890 can stay put. You don't need to touch anything in the PC being tested. Better to spend 15 minutes than a month waiting for an RMA, only to find you have the same problem still.

    When you think about it, it's much more work to RMA the card and then test the PSU connected properly.

    It may be that it still doesn't work, but it's definitely not time wasted. Always best to be 100% sure about things before you go to the trouble of an RMA. You can also then tell them even more about the problem with 100% certainty. This may accelerate the RMA process for you.

    Edit! the PSU is a good brand and an OK model, but it's not just a question of power. Some PSU's and components have compatibility issues. As you say, it powers the 8800 fine, but the 4890 is a completely different card. If at the end of it, the card still doesn't work, then like I say, at least you'll know for sure. I've cut corners in the past with fault finding and been bitten in the ass by it. Never again for me.
    Last edited by Psycho101; 08-18-2009 at 08:15 AM.
    Coolermaster CM 690 II advance Case
    Corsair HX750 (CWT, 91%(80+ Gold rated @230V) single 62A 12V rail
    P55A-UD4 v2.0 @ F14
    Core i5 760 @ 20 x 201, 4.02GHz
    TRUE Black with a single Noctua NF-P12 pumping out 55 CFM @ 19db .
    2 x 2GB Mushkin Ridgeback (996902), @ 7-10-8-27, 2010-DDR, 1.66v
    2 x Gigabyte GTX 460 1024MB in SLI (Pre OC'd to 715MHz core and 1800MHz VRAM) @ 850 Core / 4100 Mem.
    Intel X25-M Boot Drive (OS and Programs) 200MB/s Read & 90MB/s Write
    Corsair X32 200MB/s Read & 100MB/s Write
    WD Caviar Blue 640GB C (Steam, Games, Storage, Temp Files & Folders, etc)
    Samsung F3 500GB Backup/Images
    Noctua 1300RPM 19dB case fan (rear extraction)
    3 x 140 MM Coolermaster LED fans (one front intake, one top extraction, one side intake)
    Dell Ultra Sharp 2209WAf E-IPS @ 1680x1050

  9. #29
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    messed around with it for another 2 hrs tonight. different psu that worked great with 8800 but not the 4890.
    it most definitaly is the mb. nothing else it could be. also did a cmos and used default but still no post.
    i have spent well over 8 hrs trying to get this to work. enought of my time wasted. what really sucks is newegg is charging me $30 as restocking fee.
    sucks to be me.
    i guess i am going to save my money and get the next gen in several months.
    Motherboard-- GA-MS790GP-UD4h
    CPU-- X3 720BE running at 3.4ghz at 1.3v
    memory--OCZ 4gig ddr2 OCZ10664GK running at 800mhz
    GPU--EVGA 8800GTS 640MB
    PSU--OCZ 700 ModXStream Pro
    HDDS-- 2 SATA AND 1 IDE
    DVD-- 2 SATA DRIVES
    WATERCOOLED CPU AND GPU

  10. #30
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: problem with hd4890 and output and GA-MS790GP-UD4h

    Did you raise South bridge voltage ever? Just checking, some cards need/benefit from this

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