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Thread: Frozen MB Startup Screen




  1. #1
    Join Date
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    Default Frozen MB Startup Screen

    Hi all.

    This has only happened a couple of times - many months apart - but it still concerns me. I thought it was an isolated incident, but when it happened again recently, it bothered me, and I don't know what could be causing it.

    And in my title of "Frozen MB Startup Screen", some also refer to it as the motherboard's "splash" screen.

    First, my specs:

    CoolerMaster 932 HAF Case
    Gigabyte Motherboard, #EP35C-DS3R
    Intel Q9450 CPU
    Corsair XMS3 DDR3, 1333MHz RAM (4 GB)
    BFG Nvidia 9800 GX2 GPU
    Corsair 750 watt PSU
    Win XP Pro, SP3

    What's happened twice now is when the computer has been turned off overnight - so this is a "cold boot" - it gets to the Gigabyte startup screen which looks like this:

    http://i289.photobucket.com/albums/l...yteStartup.jpg

    ......and then just freezes there.

    It won't POST after that, the screen where all the text is going by onscreen til you see "Verifying DMI Pool Data". It never gets to that screen, just stays on that Gigabyte startup screen which I posted the pic/ link of above.

    When this happened before, and then again recently, I eventually get the computer to start and boot into Windows, but I don't do anything "special"; it just eventually starts up.

    When it's frozen at that screen, I first try pressing the reset button, and then it starts to boot up again, but once more freezes at that screen. I even try pressing "Delete", which is what I would press if I wanted to go into the BIOS to change any settings.

    The system is not overclocked, just in case you were going to ask.

    When it does this "freeze thing", I hear the "one system beep", which is supposed to be everything's A-OK for booting. Lights are on, fans are running.....but it freezes. And remember: This is from a cold boot, so it's not an overheating issue.

    And yes, I am typing this from the computer that did the freezing. I just turned the system off completely, pulled out the power cord from the PSU, let it sit for a minute, plugged it back in, and then it booted up. Go figure.

    Any insight into what causes something like this? All hardware is about 9 to 18 months old, so not that old.

    I've checked "obvious" things, like making sure all my connections are snug, especially my SATA HDD connections, because I thought if something was loose there, that that's why it wasn't getting past the MB splash screen because the OS wasn't able to be accessed because a connection was loose.

    I've come across posts here and elsewhere that say that clearing the CMOS sometimes helps with a situation like this. Could the CMOS be the culprit? Could the CMOS battery itself be going "bad"? "Bad" as in it's not retaining my settings, that they've somehow become corrupt, and that that's why it can't get past the splash screen?

    Why do you think you gurus out there?

    Thanks for any help or info,
    Pez

  2. #2
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Frozen MB Startup Screen

    I would suspect ram settings, especially if you are using Default/Auto. Sometimes though, this just happens no matter how stable you are.

    If you are unsure about your settings, please follow the link in my signature to a template and give me your specs and settings.

    It could also be BIOS, are you using the latest? If not I do advise that you do, you can get the latest BIOS here >>>
    http://forums.tweaktown.com/f69/giga...41/index2.html

    And please do NOT use @BIOS to update, use Qflash here is a guide >>>
    http://forums.tweaktown.com/f69/bios...h-guide-27576/

  3. #3
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    Default Re: Frozen MB Startup Screen

    Hi Lsdmeasap; thanks for the reply.

    That link you gave in your signature, the one for the BIOS Template/ Settings: Should I just print that out? Because, as I'm sure you already know, BIOS readings/ info cannot be accessed while booted into Windows. I'd need to re-boot and then go into my BIOS to get all of those readings you'd need from that template you provided in your link, right?

    So should I print it out, get the needed info after entering my BIOS, and then boot into Windows, type it into the template, and then post it here on the forums?

    Please let me know!!! Or if there's an easier more efficient way
    Pez

  4. #4
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Frozen MB Startup Screen

    Ya, you will need to do it manually if you can't off the top of your head. Then yes, copy/paste the template here and fill in with your settings.

  5. #5
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    Default Re: Frozen MB Startup Screen

    Here's my info from the template you provided:

    CPU = Model # Intel Q9450
    Motherboard = Model, Revision # Ep35C-DS3R
    BIOS Version = F3e
    Ram = Brand, Model#, Part#, And or Link: Corsair XMS3 DDR3, 1333MHz RAM (4 GB)

    Robust Graphics Booster___Auto________
    CPU Clock Ratio _____8x_______
    Fine Clock Ratio ______+0.0______
    CPU Host Clock Control_Disabled
    CPU Host Frequency (MHz) ____333______
    PCI Express Frequency (Mhz) __Auto_____
    C.I.A. 2__________Disabled________________
    System Memory Multiplier (SPD) _Auto___
    DRAM Timing Selectable___Auto____ SPD __

    Performance Enhance = Standard

    CAS Latency Time_____7 9___________
    Dram RAS# to CAS# Delay___7 9______
    Dram RAS# Precharge Delay___7 9____
    Precharge Delay (tRAS) ___20 24_______

    ACT to ACT Delay (tRRD) ____4 Auto_____
    Rank Write to READ Delay __4 Auto______
    Write to Precharge Delay ___8 Auto______
    Refresh to ACT Delay ____60 Auto__________
    Read to Precharge Delay ___4 Auto_______
    Static tRead Value ____7 Auto___________
    Static tRead Phase Adjust ___0 Auto_____



    System Voltage Control __Auto__
    DDR2 OverVoltage Control _+0.1v_
    PCI-E OverVoltage Control _Normal
    FSB OverVoltage Control _Normal__
    (G)MCH OverVoltage Control Normal
    CPU Voltage Control __1.25000v_____

    Limit CPUID Max. to 3.....................: [Disabled]
    No-Execute Memory Protect............: [Enabled]
    CPU Enhanced Halt (C1E)................: [Disabled]
    CPU Thermal Monitor 2(TM2) ...........: [Enabled]
    CPU EIST Function.........................: [Disabled]
    Virtualization Technology................: [Enabled] Enabled if you use Vmware/Virtual PC

    Integrated Peripherals
    Legacy USB Storage Detect _____Enabled______________[Disabled] *Note* Must be enabled to flash from USB

    Please let me know if I need to adjust, fix, or tweak anything.

    Thanks,
    Pez

  6. #6
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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  7. #7
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    Default Re: Frozen MB Startup Screen

    Here's a web link to my RAM kit at the Corsair web site; this link should open up as a .pdf file in your web browser:

    http://www.corsair.com/_datasheets/TW3X4G1333C9DHX.pdf

    Hope this helps,
    Pez

  8. #8
    Lsdmeasap's Avatar
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    Default Re: Frozen MB Startup Screen

    Thanks, here is what I would suggest for your setup and settings noted above, no overclock done or planned right?

    Just so you know BIOS F4 is out for your board
    http://forums.tweaktown.com/f69/giga...41/index2.html

    Robust Graphics Booster___Auto________ or Fast
    CPU Clock Ratio _____8x_______
    Fine Clock Ratio ______+0.0______
    CPU Host Clock Control_Disabled
    CPU Host Frequency (MHz) ____333______
    PCI Express Frequency (Mhz) __Auto_____ << 100
    C.I.A. 2__________Disabled________________
    System Memory Multiplier (SPD) _Auto___ << Set 4.00B
    DRAM Timing Selectable___Auto____ SPD __ Manual

    Performance Enhance = Standard

    CAS Latency Time_____7 9___________ Set 9
    Dram RAS# to CAS# Delay___7 9______ Set 9
    Dram RAS# Precharge Delay___7 9____ Set 9
    Precharge Delay (tRAS) ___20 24_______ Set 9

    ACT to ACT Delay (tRRD) ____4 Auto_____ 4-5
    Rank Write to READ Delay __4 Auto______ 4-8
    Write to Precharge Delay ___8 Auto______ 6-10
    Refresh to ACT Delay ____60 Auto__________ 58-68
    Read to Precharge Delay ___4 Auto_______ 3-5
    Static tRead Value ____7 Auto___________ 7-9
    Static tRead Phase Adjust ___0 Auto_____ AUTO



    System Voltage Control __Auto__
    DDR2 OverVoltage Control _+0.1v_ << May need +0.15 if you have it, as there may be a small drop
    PCI-E OverVoltage Control _Normal << Set Auto
    FSB OverVoltage Control _Normal__ << Set Auto
    (G)MCH OverVoltage Control Normal << Set +0.2-0.3
    CPU Voltage Control __1.25000v_____ Auto

    Limit CPUID Max. to 3.....................: [Disabled]
    No-Execute Memory Protect............: [Enabled]
    CPU Enhanced Halt (C1E)................: [Disabled] << Can be enabled if no overclocking is planned
    CPU Thermal Monitor 2(TM2) ...........: [Enabled]
    CPU EIST Function.........................: [Disabled] << Can be enabled if no overclocking is planned
    Virtualization Technology................: [Enabled] Enabled if you use Vmware/Virtual PC

    Integrated Peripherals
    Legacy USB Storage Detect _____Enabled______________[Disabled] *Note* Must be enabled to flash from USB

  9. #9
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    Default Re: Frozen MB Startup Screen

    Also there should be an option in the BIOS to disable the splash screen. You'll then see the Black background with white writing of the initial POST screen. This may give you a clue as to where the motherboard freezes. For example it may freese at verifying the RAM quantity or detecting SATA/IDE devices. All of this info is hidden by the splash screen.
    Coolermaster CM 690 II advance Case
    Corsair HX750 (CWT, 91%(80+ Gold rated @230V) single 62A 12V rail
    P55A-UD4 v2.0 @ F14
    Core i5 760 @ 20 x 201, 4.02GHz
    TRUE Black with a single Noctua NF-P12 pumping out 55 CFM @ 19db .
    2 x 2GB Mushkin Ridgeback (996902), @ 7-10-8-27, 2010-DDR, 1.66v
    2 x Gigabyte GTX 460 1024MB in SLI (Pre OC'd to 715MHz core and 1800MHz VRAM) @ 850 Core / 4100 Mem.
    Intel X25-M Boot Drive (OS and Programs) 200MB/s Read & 90MB/s Write
    Corsair X32 200MB/s Read & 100MB/s Write
    WD Caviar Blue 640GB C (Steam, Games, Storage, Temp Files & Folders, etc)
    Samsung F3 500GB Backup/Images
    Noctua 1300RPM 19dB case fan (rear extraction)
    3 x 140 MM Coolermaster LED fans (one front intake, one top extraction, one side intake)
    Dell Ultra Sharp 2209WAf E-IPS @ 1680x1050

  10. #10
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    Default Re: Frozen MB Startup Screen

    Hi; thanks for the responses.

    Psycho101: Right before I came to the forums here, I had booted up my computer and I did disable the splash screen in my BIOS, so now I see all the background writing.

    And since my original post, the problem has not repeated itself; it's only happened a couple of times, but enough that it worried me that I wasn't even getting past the splash screen. Anyway.....

    Lsdmeasap: Just to make sure before I go in and change some settings in the BIOS you suggested:

    In the memory settings, you put this:

    CAS Latency Time_____7 9___________ Set 9
    Dram RAS# to CAS# Delay___7 9______ Set 9
    Dram RAS# Precharge Delay___7 9____ Set 9
    Precharge Delay (tRAS) ___20 24_______ Set 9

    I don't know if you could tell by the way I typed it, but those settings that you say I should Set to 9? I already do have them at 9.

    Here's a screenshot from my MB's manual:
    http://i289.photobucket.com/albums/l...ude/MB-RAM.jpg

    Keep in mind that the numbers you see in the pic are not mine; it's just the manual's. Anyway, do you see where it says "DRAM Timing Selectable"? To the right of that it says (SPD) and [Auto]. Underneath of SPD and Auto is the Timing Control, in those two columns. In CAS Latency Time, Dram RAS# to CAS# Delay, and Dram RAS# Precharge Delay, I typed in 7 and 9 in the template. The 7 is under the SPD column, and the 9 is under the Auto column.

    So when you say "Set it to 9", under which column? The one I already have 9 at? The Auto column? Or Set it to 9 under the SPD column?

    And oh......I downloaded the latest F4 BIOS from the link you provided. Should I update the BIOS before or after I attempt your suggested settings?

    And oh yeah.....you mentioned "no overclock done or planned, right?" I had tried in the past to overclock this Q9450 chip because I heard it was easy to OC, but, I never had much luck with it because I always seemed to eventually run into instability. So, I leave it at it's default of 2.66GHz.

    Anyway, let me know about those memory settings I asked about.

    Thanks,
    Pez

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