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Thread: ex58-ud5 short circuit, 2 different ud5's!




  1. #51
    Lsdmeasap's Avatar
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Ya that does not look good! So is these standoffs the ones that came with the case?

    I'd be asking them for $$ to pay for the two boards their product damaged!!! Likely wont get anywhere with that, but I'd still try to voice it to the highest in control I could get into contact with. Maybe they would reimburse you with a newer better case if you got to speak with the right person.

  2. #52
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Ya that does not look good! So is these standoffs the ones that came with the case?

    I'd be asking them for $$ to pay for the two boards their product damaged!!! Likely wont get anywhere with that, but I'd still try to voice it to the highest in control I could get into contact with. Maybe they would reimburse you with a newer better case if you got to speak with the right person.

  3. #53
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Quote Originally Posted by Lsdmeasap View Post
    Ya that does not look good! So is these standoffs the ones that came with the case?

    I'd be asking them for $$ to pay for the two boards their product damaged!!! Likely wont get anywhere with that, but I'd still try to voice it to the highest in control I could get into contact with. Maybe they would reimburse you with a newer better case if you got to speak with the right person.
    Unfortunately the stand-offs are riveted into the mobo tray, so they are permanent. I'm thinking the wrong ones got put on to my case during manufacturing by mistake. They certainly seem too long.

    Their tech support has been ok, but they came back at me with, "Well, we tried a high end ATI card on a P183 case and it fit's fine." They seem to have missed the part where I told them numerous times that I've tried 2 GTX 260's, a PCI firewire card and a GeForce 6600. It's clearly not just one card that has a problem, but ANY card installed in the case. It's the case that is messed up, not the cards. They even tried to get me to take the card apart! Their words...

    "Did you try loosening the front PCI plate on the GPU and then insert into MB and see if it can tightened afterwards?"

    What?!?! I just lied and said I tried and it didn't work. For eff's sake, how would that help?! You want me to disassemble my card that fits into my wife's Antec Sonata case just fine? ha ha Ok, maybe disassemble is not entirely accurate, but still...

    Luckily for me, NE has been more than helpful letting my RMA the bad boards. New one got here today, but I can't install it until Sunday or Monday.

    Thanks again for the help and support!
    Last edited by Vocalvoodoo; 09-18-2009 at 04:27 AM.

  4. #54
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Did you ask them what height the standoffs are supposed to measure? Don't tell them what yours are or else they might just say they're right without checking.

    That way if they say "8mm and yours are 11mm, it's definitely the case that's screwed.
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  5. #55
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Measurements from my system:

    1.0 mm --> motherboard thickness
    6.0 mm --> height of mobo standoff from mobo tray (threaded brass standoff)
    108 mm** --> distance from top of mobo to underside of GFX bracket tab
    116 mm** --> distance from mobo tray to top of rear case bracket surface

    ** plus or minus 0.5 mm
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  6. #56
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Any news on what this company is going to do to help you out in their time of error?

  7. #57
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    @ Psycho101 - I will ask them what height the stand-off's should be in that case, if and when they get back with me. It's been two days with nothing. I'm not feeling too optimistic since at first they were very responsive, and now nothing via email. I'm going to pick up the phone again and see if I can get anywhere. I'll keep you guys posted.

    @ LSD - Nope, nothing yet.

  8. #58
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    Quote Originally Posted by Lsdmeasap View Post
    Ahh, they betta get a hold of you this week.... Or else!

    Word to that! Still waiting. I called Friday and they said the guy I had been working with was out of the office. We'll see if they contact me today. I'm not feeling too confidant about that though.

    In other news, the new UD5 is up and running just fine for now. Although it's not in a case yet.
    Last edited by Vocalvoodoo; 09-22-2009 at 01:57 AM.

  10. #60
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    Default Re: ex58-ud5 short circuit, 2 different ud5's!

    I'd keep it that way until you hear back, and keep pressing if you do not hear back!

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