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Thread: Board Fresh From RMA




  1. #21
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: Board Fresh From RMA

    Quote Originally Posted by caintry_boy View Post
    No sir! Two completely different images.


    I would insist on seeing a full image from that side showing the serial # and the bent corner at the same time. This could easily have been caused by a drop in shipping though, but them sending separate images is not a very nice or trustworthy way to show you it is the same board. Not saying I do not trust them, just that they should have included an additional image showing the board in full from that side so you could see the damage + Serial in the same image.

    You shipped insured correct? You should have, if so file a insurance claim as it was clearly dropped

    Quote Originally Posted by Chike View Post
    The missing metal squers on it maybe?

    EDIT: compared to site board pic there none there, realy can't see anything.
    Those only go half way around, so it is not what they are pointing at. I believe the bent PCB Corner is their concern.

    I am not so sure that is the cause of any problems though? It very well could be though, I have never bent any corners myself but you would think there is not any traces under the corner?

    Either way, if they are denying you I would file a insurance claim and get the board back from them to test yourself. Did it ever bootup for you? If not I guess you couldn't really tests to see if this caused any issues or not though, but at least with the board back you could claim damage with the shipper

  2. #22
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    Default Re: Board Fresh From RMA

    Quote Originally Posted by Lsdmeasap View Post
    I would insist on seeing a full image from that side showing the serial # and the bent corner at the same time. This could easily have been caused by a drop in shipping though, but them sending separate images is not a very nice or trustworthy way to show you it is the same board. Not saying I do not trust them, just that they should have included an additional image showing the board in full from that side so you could see the damage + Serial in the same image.

    You shipped insured correct? You should have, if so file a insurance claim as it was clearly dropped



    Those only go half way around, so it is not what they are pointing at. I believe the bent PCB Corner is their concern.

    I am not so sure that is the cause of any problems though? It very well could be though, I have never bent any corners myself but you would think there is not any traces under the corner?

    Either way, if they are denying you I would file a insurance claim and get the board back from them to test yourself. Did it ever bootup for you? If not I guess you couldn't really tests to see if this caused any issues or not though, but at least with the board back you could claim damage with the shipper
    this....................

  3. #23
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    Default Re: Board Fresh From RMA

    Quote Originally Posted by Lsdmeasap View Post
    I would insist on seeing a full image from that side showing the serial # and the bent corner at the same time. This could easily have been caused by a drop in shipping though, but them sending separate images is not a very nice or trustworthy way to show you it is the same board. Not saying I do not trust them, just that they should have included an additional image showing the board in full from that side so you could see the damage + Serial in the same image.

    You shipped insured correct? You should have, if so file a insurance claim as it was clearly dropped



    Those only go half way around, so it is not what they are pointing at. I believe the bent PCB Corner is their concern.

    I am not so sure that is the cause of any problems though? It very well could be though, I have never bent any corners myself but you would think there is not any traces under the corner?

    Either way, if they are denying you I would file a insurance claim and get the board back from them to test yourself. Did it ever bootup for you? If not I guess you couldn't really tests to see if this caused any issues or not though, but at least with the board back you could claim damage with the shipper
    Yup! Insured sho' nuff, reckon I'd better file.....




  4. #24
    Chike is offline Senior Member
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    Default Re: Board Fresh From RMA

    Check with them what was it they fixed last time that may have caused this bent.

  5. #25
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    Default Re: Board Fresh From RMA

    It does seem that it could be damage done in the post.

    I wonder if it was done on the way to Gigabyte? If so then they should have noted any damage to the outer box you shipped it in.

    Good luck with the insurance claim. Hopefully with the picture and Gigabytes refusal to accept the RMA, you have al the evidence needed for a successful claim.

    Looking at my UD3P, there are no traces or components right up in the corners, but your board seems curved a bit further back, then the bend gets more severe in the corner. It's possible that there are traces where the bend is, but it is also possible that they are un-damaged. Also the flex or knock that caused the damage could have bent the board in more than the corner, but the corner was the only bit to stay bent. This would obviously cause problems with soldered components etc. From experience with an RMA'd Radeon HD4850, PCB bending and warping can be fatal to the component(s).
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  6. #26
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    Default Re: Board Fresh From RMA

    Well, I had a long conversation with Gigabyte Tech Support today, the RMA folks. It seems on August 5th, they sent me an email (that I don't remember getting) stating that the board was damaged in shipping when they received it the first time....... Also said that there should have been a notice in the return box stating this....(don't remember any notice either). Anyway they sent me 3 emails today in succession which included all photos of serial # and damage, damaged box, etc. The young man I spoke with also encouraged me to file a claim with USPS regarding the insurance that I paid for. My response was "thank you" and "you can bet that I will." One corner of the box had a large *gash* in it and it appeared to have had a heavy load stacked on top of it or had been "run over"......

    So, I sent them a faulty mobo, the USPS damaged it durning shipping, and it's taken me a month to find all this out....










    :
    Last edited by caintry_boy; 09-25-2009 at 08:39 AM.

  7. #27
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    Default Re: Board Fresh From RMA

    yikes!! well, good luck with all of this =)
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