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Thread: Looking for an RMA

  1. #1

    Default Looking for an RMA

    Posted this in the Welcome to Gigabyte Support sticky as well. Not sure where the best place would be.
    I have come to the conclusion that my motherboard is faulty. It is a GA-EP45-UD3P (rev 1.1). I have had it for just under a year.
    It has been a constant struggle which I have tried to place the blame for on other parts. There are two main symptoms.
    The first is that my rig will pass every stability test I throw at it. Prime95 (8+ hours), Intel Burn test (30 loops at max stress), OCCT, Furmark, Futuremark 3D Mark (05, 06, and Vantage), Memtest and Windows memory test (mdsched.exe). But, once I start playing 3D Games, and it happens in all (Timeshift, Fallout 3, Call Of Duty Modern Warfare 2, and FEAR 2 most recently), it crashes out. Not just to the desktop, blue screen of death (sometimes) or just freezes until I hold the power button in and turn the computer off.
    It also has a lot of errrors that seem to be hard drive related. I have replaced my back up hard drive twice in the last year, as it has "failed tests". However, my latest one just went in, and the errors are starting already. Often, it will go into Check Disc on startup. ChkDsk reports no errors, and it starts fine. Just today, it crashed out while playing Timeshift. This time it actually blue screened. When it tried to restart, it froze after the initial start up load progress bar (something it will do often). It went into a Chk Disc, and, this time told me that it could not repair the drive as there was not enough space. (I have 110GBs on the partition with my OS, with 47 GBs free) Once I performed a hard shut down and rebooted, it hung twice after the initial load progress bar. Once I cleared the CMOS and reloaded my BIOS settings, it started fine.
    I have tried many things to see what the problem is, including other memory, reducing my overclock (CPU and Graphics Card), booting without peripherals hooked up, etc. I could never find anything that "fixed" the problem for more than a short while.
    I am looking for an RMA.
    i7 3770K, 47X100= 4.7GHz at 1.33V, ASROCK Z77 Extreme4, 2 X 4GB Patriot Viper Black Maba DDR3 1600, GTX 590, 2 X Corsair Force 3 120GB SSDs in RAID 0, Barracuda SATA 7200.10 500GB, Barracuda SATA 7200.11 1000GB Back Ups, OCZ ZX 1250W, Z-5500s, LG Blu Ray Player/DVD Burner, Koolance CTR-CD12 Fan/Pump Controller, Windows 7 X64 Professional, HAF X. Vision Quest 24" WS LCD, Optoma H66 Projector
    Cooling: Thermochill PA120.2 GT AP15 in push, DDC 3.25/XSPC Res top, Apogee Xt Extreme, XSPC Razor, Coolgate CG-240 Swiftech Helix in push/pull, MCP35X.

  2. #2
    Join Date
    Aug 2009
    Birmingham,Great Britain

    Default Re: Looking for an RMA

    you need to contact either where you bought the board from or gigabyte direct and request an rma,fill in what problems your having with the board and they will issue you an rma number,then package it up and return it to them with the rma number written on the outside of the package
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!! Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

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