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Thread: RMA Procedure?




  1. #1
    Join Date
    Nov 2007
    Location
    Va. Beach VA
    Posts
    17

    Angry RMA Procedure?

    Mr. Tweak, please don't ban me from the forum because of this post -- I'm not complaining about my motherboard or the RMA process.

    I hate to keep bothering you guys and gals with administrative problems, but Gigabyte's RMA website is currently experiencing problems, and, to my surprise, the procedure for sending in a motherboard once one has received a RMA# can't be found anywhere else on the entire web.

    So here I am with a RMA# and I've pulled the defective motherboard out of my PC. I remember enough that motherboards with 775 sockets being sent in have to have a CPU socket cover installed. But I can't remember any other details/requirements for sending in a RMA'ed item. Today is the second day that I haven't been able to get onto the RMA website, and each day that passes shrinks my RMA's 30-day window by 1 day. Does anyone have a copy of the RMA procedures that they could share with me?

    Thanks.
    There are 10 kinds of people in the world; those who understand binary and those who don't.

    Mobo: GA-EP45-UD3P Rev 1.6 LGA 775, Intel P45 ATX Intel; Award modular BIOS V6.00PG
    PSU: Antec EarthWatts Model EA-500
    CPU: Intel Core2 Duo E6320 LGA 775, 1.86GHz, 4mb L2 cache, 1066 MHz FSB
    RAM: (4) 1GB Crucial Ballistix BL12864AA804.16FD3, 240-pin unbuffered DIMM 128MX64 DDR2, PC2-6400 CL4 EPP
    Graphics: PNY-Verto GeForce 8500 GT 512mb DDR2 PCI Express
    SCSI Controller: Adaptec AHA-2940/2940W PCI
    HD 1: Maxtor Diamondmax 20, 160GB, NTFS, 8mb cache, 7200 RPM, SATA II/300
    HD 2: WD Caviar SE WD1600, 1600GB SATA, NTFS, PN=WD1600JS-00MHB0
    HD 3: WD Caviar EIDE, 80GB, NTFS, with Rosewill RC-204 IDE-to-SATA mini Vertical Bridge
    CD/DVD: MadDog Lightscribe Internal DVD-RW MD18XTL1 (TSSTcorp CD/DVDW SH-S182M)
    CD: LG CD-RW CED-8120B
    Floppy + Card Reader: ULTRA All-in-One USB2.0 internal, No. 348479355B (Floppy connects to FDD plug.)
    OS: WinXP Pro SP3 (build 2600)
    Case: Antec Sonata III

  2. #2
    Join Date
    Feb 2010
    Location
    Birmingham,Great Britain
    Posts
    600

    Default Re: RMA Procedure?

    you have to return it in all its packaging,cables,manual,cd ect.are you rma'ing direct to gigabyte or through the store where you purchased it? if through the store try contacting them,if through gigabyte you need to write there address on the package and clearly write the rma number on the front of it
    Gigabyte ex58-ud5 f12 bios
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  3. #3
    Join Date
    Apr 2009
    Location
    Virginia
    Posts
    1,470

    Default Re: RMA Procedure?

    You could look on the last page of your motherboard manual for Gigabytes contact information. They also have some phone numbers in there.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
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  4. #4
    Join Date
    Nov 2007
    Location
    Va. Beach VA
    Posts
    17

    Default Re: RMA Procedure?

    Thanks for the feedback, warren300 and artdrivers. I was able to access Gigabyte's RMA portal yesterday, 3/1/10 and copied their full policy statement into a Word document.

    To save any poor souls who may find themselves in my situation in the future, I've attached their full RMA procedure statement with this reply.

    My "old" motherboard is on its way to Gigabyte, hopefully for repair or replacement, and my "new" motherboard arrived from Newegg yesterday as well.

    Thank goodness for this forum; it has been a great help and gives me a sense of security when poking around inside the box, knowing that there are experts just a post away.
    Last edited by lb1947; 03-03-2010 at 09:33 AM. Reason: Had trouble uploading attachment in original post.
    There are 10 kinds of people in the world; those who understand binary and those who don't.

    Mobo: GA-EP45-UD3P Rev 1.6 LGA 775, Intel P45 ATX Intel; Award modular BIOS V6.00PG
    PSU: Antec EarthWatts Model EA-500
    CPU: Intel Core2 Duo E6320 LGA 775, 1.86GHz, 4mb L2 cache, 1066 MHz FSB
    RAM: (4) 1GB Crucial Ballistix BL12864AA804.16FD3, 240-pin unbuffered DIMM 128MX64 DDR2, PC2-6400 CL4 EPP
    Graphics: PNY-Verto GeForce 8500 GT 512mb DDR2 PCI Express
    SCSI Controller: Adaptec AHA-2940/2940W PCI
    HD 1: Maxtor Diamondmax 20, 160GB, NTFS, 8mb cache, 7200 RPM, SATA II/300
    HD 2: WD Caviar SE WD1600, 1600GB SATA, NTFS, PN=WD1600JS-00MHB0
    HD 3: WD Caviar EIDE, 80GB, NTFS, with Rosewill RC-204 IDE-to-SATA mini Vertical Bridge
    CD/DVD: MadDog Lightscribe Internal DVD-RW MD18XTL1 (TSSTcorp CD/DVDW SH-S182M)
    CD: LG CD-RW CED-8120B
    Floppy + Card Reader: ULTRA All-in-One USB2.0 internal, No. 348479355B (Floppy connects to FDD plug.)
    OS: WinXP Pro SP3 (build 2600)
    Case: Antec Sonata III

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