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Thread: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)




  1. #1
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    Default Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    Hi all,

    I put together a new box at the beginning of September.

    Here are the specs:

    • OCZ Reaper Edition 12GB (3 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Low Voltage Desktop Memory
    • Intel Core i7-980X Extreme Edition 3.33GHz LGA 1366 130W Six-Core Desktop Processor
    • GIGABYTE GA-X58A-UD9 ATX Intel Motherboard


    I have been having the same problem a lot of people have been reporting with the box sometimes booting with 8gb of memory and then the machine will reboot itself a few times and it will finally say 12 of memory and start up windows.

    I had been planning on upgrading to 24 gb of memory, so I ordered that this week thinking that maybe one of the memory chips was bad. However I've tried running with just the new 12gb of memory and still see the same issues with it only find 8gb until a bunch of reboots happen.

    With 24 gb of memory in the box I cannot get the machine to access more than 8gb of memory no matter how many times I reboot.

    in the bios the screen that list the memory information shows this:



    So it can see all the memory, they just aren't "enabled" whatever that means...

    I've seen a lot of notes on this forum and elsewhere saying that the problem could be a bent pin on the motherboard, but I removed the heatsink and the cpu and looked and I didn't see any pins that looked bent.

    If someone who knows more about it could look I took some pictures:

    http://www.maxschilling.com/images/dsc_0785.jpg
    http://www.maxschilling.com/images/dsc_0786.jpg
    http://www.maxschilling.com/images/dsc_0787.jpg
    http://www.maxschilling.com/images/dsc_0788.jpg

    I can try to get clearer pictures if these aren't good enough.

    The other thing I tried is that I'd been running the latest bios version F4, but I had seen a post saying to try installing the latest beta bios which is F5c. I flashed to that one, but am still unable to access the memory.

    What else can I do? Should I try to get an RMA on the motherboard? It seems like the memory is fine.... Are there maybe memory settings I can play with in the bios to try to alleviate this issue?

    Does anyone have any ideas?

    BTW, one other symptom that I've had since setting the machine up is that it does not come back up after I put the machine to sleep.

    Thanks,
    Max Schilling
    Last edited by schilm; 10-24-2010 at 02:03 AM.

  2. #2
    Acebmxer's Avatar
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    I looked at the pics and my self dont see any but I would wait for other feed back. Other things you can try is try each memory chip separately starting with the first white slot closest to the cpu socket and make sure each stick is capable of working then try adding another stick into the next white slot then the blue slots until all ram is added or until the system missing ram. Try every combination to try and eleminate a bad ram stick or possibly a bad ram slot. Other things could be not enough qpi/vtt voltage
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  3. #3
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    Are you setting your own QPI/Vtt and ram voltages?

    You have to, especially with 12GB. 24GB is not advised at all, unless you absolutely have to have it for a reason (Same applies with 12GB really)

    You must be 100% Stable to resume from S3 sleep, and you need to be using the very latest BIOS. Since you are having memory issues already, S3 sleep is not going to work anyway since you are unstable, so don't try using it until you get everything sorted out.

    Please fill out a template from my signature with your BIOS settings and we can advise back what you should be trying with 12GB.

    Also, can you link to your memory please.

    Your socket looks fine, thanks for the images ahead of time! This is most likely caused by incorrect settings, or the use of auto applying incorrect settings.

  4. #4
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    I started thinking about a power issue and tbh, that is likely the issue. My power supply only came with one ATX_12V_2X cable



    So that is all I have plugged in here:



    Being that the only other 8 pin cables that came with the CPU are PCI-E8 cables and do not have the same pin configuration I don't have another cable I can plug into that slot. So I'm guessing I'm not getting enough juice to the CPU and the memory.

    I do have a PCI-E cable that will fit the right 6 pins of that 8 pin connector though. Is that something I can consider, or should I just find a source for the ATX_12V_2X cable?



    Should I totally abandon the idea of running 24gb? I have already purchased the extra memory, so if I can I'd like to use it... My initial thought was that one of the memory chips was bad, so I bought the extra 12GB to keep me online for the week or so it would take to RMA it and also to be able to run some tests on swapping it out before going through that hassle of the RMA (and I'm glad I did because that doesn't seem to be the problem). But I figured extra couldn't hurt anyway... though I can return it if the idea of running 24 is totally infeasible.

    I have left the BIOS settings pretty much at the Fail-Safe Defaults. But here is what I have:

    ** I don't know if it is because I have flashed to the F5c bios, but I wasn't able to find a few of the settings in the list (noted with ???)

    Advanced CPU Features:
    CPU Clock Ratio ................................ [25x]
    Intel(R) Turbo Boost Tech .................. [Enabled]
    CPU Cores Enabled ............................ [All]
    CPU Multi Threading .......................... [Enabled]
    CPU Enhanced Halt (C1E) ................... [Enabled]
    C3/C6/C7 State Support .................... [Disabled]
    CPU Thermal Monitor ......................... [Enabled]
    CPU EIST Function ............................ [Enabled]
    Virtualization Technology ................... [Enabled] << Disabled if you do not use Vmware or Virtual PC Programs
    Bi-Directional PROCHOT ..................... ???


    Uncore & QPI Features:
    QPI Clock Ratio.............................. Auto
    QPI Link Speed .............................. 6.4Ghz
    Uncore Clock Ratio .......................... Auto
    Uncore Frequency .......................... 2667 MHz
    Isonchronous Frequency ..................????


    Standard Clock Control:
    Base Clock (BCLK) Control ................ [Disabled]
    BCLK Frequency (MHz) ..................... 133
    PCI Express Frequency (MHz) ........... [Auto]

    C.I.A.2 [Disabled]

    Advanced Clock Control:
    CPU Clock Drive ..............................[800mV]
    PCI Express Clock Drive ................... [900mV]
    CPU Clock Skew ............................. [0ps]
    IOH Clock Skew ............................. [0ps]


    Advanced DRAM Features:
    Performance Enhance ...................... [Standard]
    Extreme Memory Profile (X.M.P) ......... ???
    System Memory Multiplier (SPD) ........ [AUTO]
    DRAM Timing Selectable (SPD) .......... [Manual]


    Thank you for the help with this. It is greatly appreciated!

    - Max Schilling

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  6. #6
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    Quote Originally Posted by schilm View Post
    I have left the BIOS settings pretty much at the Fail-Safe Defaults. But here is what I have:

    ** I don't know if it is because I have flashed to the F5c bios, but I wasn't able to find a few of the settings in the list (noted with ???)

    Advanced CPU Features:
    CPU Clock Ratio ................................ [25x]
    Intel(R) Turbo Boost Tech .................. [Enabled]
    CPU Cores Enabled ............................ [All]
    CPU Multi Threading .......................... [Enabled]
    CPU Enhanced Halt (C1E) ................... [Enabled]
    C3/C6/C7 State Support .................... [Disabled]
    CPU Thermal Monitor ......................... [Enabled]
    CPU EIST Function ............................ [Enabled]
    Virtualization Technology ................... [Enabled] << Disabled if you do not use Vmware or Virtual PC Programs
    Bi-Directional PROCHOT ..................... ???


    Uncore & QPI Features:
    QPI Clock Ratio.............................. Auto
    QPI Link Speed .............................. 6.4Ghz
    Uncore Clock Ratio .......................... Auto
    Uncore Frequency .......................... 2667 MHz
    Isonchronous Frequency ..................????


    Standard Clock Control:
    Base Clock (BCLK) Control ................ [Disabled]
    BCLK Frequency (MHz) ..................... 133
    PCI Express Frequency (MHz) ........... [Auto]

    C.I.A.2 [Disabled]

    Advanced Clock Control:
    CPU Clock Drive ..............................[800mV]
    PCI Express Clock Drive ................... [900mV]
    CPU Clock Skew ............................. [0ps]
    IOH Clock Skew ............................. [0ps]


    Advanced DRAM Features:
    Performance Enhance ...................... [Standard]
    Extreme Memory Profile (X.M.P) ......... ???
    System Memory Multiplier (SPD) ........ [AUTO]
    DRAM Timing Selectable (SPD) .......... [Manual]


    Thank you for the help with this. It is greatly appreciated!

    - Max Schilling
    Did you choose the option to load fail safe settings in bios? If so renter bios and choose the option the load optimized defualts

    In your bios settings your missing the important part, the voltage settings.
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  7. #7
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    MANY things can cause this, and since your socket is fine it's probably mainly settings issues. See the following thread for the many other possible causes
    Asus X58 + 6/12GB memory overclocking - detecting less memory than installed - i4memory.com - different look at memory


    And as mentioned above start with Optimized Default, NOT Fail Safe.

    Then you are going to need to set your own Uncore (2x ram multiplier or above), your own QPI/Vtt (With 12GB you may need 1.35-1.5+ depending on timings), and set the ram voltage to spec.

    One single 8 Pin EPS power cable is plenty!! You only need the second one for extreme overclocking, like with Ln2 or Dry Ice, and even then you really don't need it - it's just there in case you want to use it then.

    DO NOT ever plug anything into there, except 8 PIN EPS 12V CPU Power cables. (Just a warning)

    It's all your settings man, since you are using auto and fail safe, not good - especially with 12GB

  8. #8
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    Ok, I switched to Optimized Defaults and here is what everything is now:

    Advanced CPU Features:
    CPU Clock Ratio ................................ [25x]
    Intel(R) Turbo Boost Tech .................. [Enabled]
    CPU Cores Enabled ............................ [All]
    CPU Multi Threading .......................... [Enabled]
    CPU Enhanced Halt (C1E) ................... [Enabled]
    C3/C6/C7 State Support .................... [Disabled]
    CPU Thermal Monitor ......................... [Enabled]
    CPU EIST Function ............................ [Enabled]
    Virtualization Technology ................... [Enabled] << Disabled if you do not use Vmware or Virtual PC Programs
    Bi-Directional PROCHOT ..................... [Enabled]


    Uncore & QPI Features:
    QPI Clock Ratio.............................. Auto
    QPI Link Speed .............................. 6.4Ghz
    Uncore Clock Ratio .......................... Auto
    Uncore Frequency .......................... 2667 MHz
    Isonchronous Frequency ..................????


    Standard Clock Control:
    Base Clock (BCLK) Control ................ [Disabled]
    BCLK Frequency (MHz) ..................... 133
    PCI Express Frequency (MHz) ........... [Auto]

    C.I.A.2 [Disabled]

    Advanced Clock Control:
    CPU Clock Drive ..............................[800mV]
    PCI Express Clock Drive ................... [900mV]
    CPU Clock Skew ............................. [0ps]
    IOH Clock Skew ............................. [0ps]


    Advanced DRAM Features:
    Performance Enhance ...................... [Turbo]
    Extreme Memory Profile (X.M.P) ......... ???
    System Memory Multiplier (SPD) ........ [AUTO]
    DRAM Timing Selectable (SPD) .......... [Manual]



    All the other setting that can be chosen (in the MB Intelligent Tweaker category) are set to AUTO.

  9. #9
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    Auto is not going to work, see my advice above about voltages and uncore settings.

    If you still don't get it going, I'll post you a full template to work with later tonight when I get back online

  10. #10
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    Default Re: Gigabyte GA-X58A-UD9 Memory Issues (Recovering Lost DRAM size...)

    use this complete template
    Code:
    Advanced CPU Features:
    CPU Clock Ratio ................................ [20x]
    Intel(R) Turbo Boost Tech .................. [Enabled]
    CPU Cores Enabled ............................ [All]
    CPU Multi Threading .......................... [Enabled]
    CPU Enhanced Halt (C1E) ................... [Disabled]
    C3/C6/C7 State Support .................... [Disabled]
    CPU Thermal Monitor ......................... [Enabled]
    CPU EIST Function ............................ [Disabled]
    Virtualization Technology ................... [Enabled] << Disabled if you do not use Vmware or Virtual PC Programs
    Bi-Directional PROCHOT ..................... [Enabled]
    
    
    Uncore & QPI Features:
    QPI Link Speed .............................. x36
    Uncore Frequency .......................... 15-17  (Always 2x memory Multi or 2x +1 for 920-975 980x is 1.5 x ram multi)
    Isonchronous Frequency ..................[Enabled]
    
    
    Standard Clock Control:
    Base Clock (BCLK) Control ................ [Enabled]
    BCLK Frequency (MHz) .....................
    PCI Express Frequency (MHz) ........... [100]
    
    C.I.A.2 [Disabled]
    
    Advanced Clock Control:
    CPU Clock Drive ..............................[800mV]
    PCI Express Clock Drive ................... [900mV]
    CPU Clock Skew ............................. [0ps]
    IOH Clock Skew ............................. [0ps]
    
    
    Advanced DRAM Features:
    Performance Enhance ...................... [Standard]Enhanced
    Extreme Memory Profile (X.M.P) ......... [Disabled]
    System Memory Multiplier (SPD) ........ [AUTO] 10
    DRAM Timing Selectable (SPD) .......... [Manual]
    
    Channel A + B + C
    
    Channel A Timing Settings:
    ##Channel A Standard Timing Control##
    CAS Latency Time ......................
    tRCD .......................................
    tRP .........................................
    tRAS .......................................
    
    Below values may be left in Auto if you like, generally this is fine.  For those users who DO Set advanced timings manually, please see some of my thoughts and findings about these settings and rules here
    XtremeSystems Forums - View Single Post - Gigabyte EX58-UD5/Extreme Discussion Thread
    
    ##Channel A Advanced Timing Control##
    tRC ........................................  (Should be = tRAS + tRP or above for stability)
    tRRD .......................................
    tWTR ...................................... (Must be Write to Read Delay/Same Rank - (tWL + 4)
    tWR ........................................
    tWTP .......................................   (tWTP Must = tWR + tWL + 4)
    tWL ........................................    (tWL Must be CAS Latency -1)
    tRFC .......................................
    tRTP .......................................
    tFAW ......................................
    Command Rate (CMD) ................
    
    ##Channel A Misc Timing Control##
    Round Trip Latency ...................
    
    B2B CAS Delay ..........................
    
    
    Advanced Voltage Control:
    
    CPU
    Load Line Calibration ................. [Disabled]
    CPU Vcore ...............................
    QPI/VTT Voltage 1.150v ............ 1.315
    CPU PLL 1.800v .......................
    
    MCH/ICH
    PCIE 1.500v ...........................
    QPI PLL 1.100v .......................
    IOH Core 1.100v .....................
    ICH I/O 1.500v .......................
    ICH Core 1.1v ........................
    
    DRAM
    DRAM Voltage 1.500v .............. set to what ram calls for.
    DRAM Termination 0.750v [AUTO]
    Ch-A Data VRef. 0.750v [AUTO]
    Ch-B Data VRef. 0.750v [AUTO]
    Ch-C Data VRef. 0.750v [AUTO]
    Ch-A Address VRef. 0.750v [AUTO]
    Ch-B Address VRef. 0.750v [AUTO]
    Ch-C Address VRef. 0.750v [AUTO]
    you are using a 980x cpu correct? uncore rule is 1.5 x memory multi the 2.0 x multi is for 920-975's cpus.

    Try the settings i have marked in red

    and post back with this template filled out completely with your settings.
    Last edited by Acebmxer; 10-24-2010 at 03:54 AM.
    Main Rig
    Gigabyte z87x-OC
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    G.Skill F3-1700CL9D-8GBXM DDR3-2133mhz 9-11-10-28 1.65v @ 2800mhz 12-14-14-35 1.7v
    Samsung Green 8GB 2x4GB MV-3V4G3D/US DDR3 1.3v 30nn @ 2200Mhz 11-11-11-32 1.60v
    Sapphire ATI HD 7970 3GB clocked 1200MHz @ 1.181v.
    HiS ATI HD 6950
    Samsung 840 Pro 256GB SSD (boot Drive) on Intel sata3 controller port0
    Corsair Force GT 120 GB Sata3 SSD on Intel sata3 controller port1
    Samsung 320GB HD322GJ 7200 RPM 16M cache on Intel sata3 controller port2
    Sony Optiarc DVD-RW AD-7240S on Intel sata3 controller port5
    CORSAIR CMPSU-850TX PSU
    Swiftech MCP655-B Pump
    EK Supremacy Cpu Block
    Swiftech Mcres Micro Rev 2 Reservoir
    Black Ice GTX Xtreme 360 Radiator





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