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Thread: GA-USB 3.0 Card not seeing a USB 3 device




  1. #1
    Join Date
    Jan 2011
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    UK
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    2

    Default GA-USB 3.0 Card not seeing a USB 3 device

    Hi

    I brought USB 3.0 Gigabyte Ultra Durable 3 PCI Express Card model GA-USB 3.0 version 1 in Dec, but did not have any USB 3 drives at that time.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
    <o:p></o:p>
    I installed it into the top PCIE x 1 slot on GA-EX58-UD5 Motherboard version 1 (next to the CPU), installed the extra power connection; Tested the card out it was working ok at USB2 speed and reports that USB 3 driver and Host was loaded. <o:p></o:p>
    All seem to be fine<o:p></o:p>
    I just brought an external USB 3 enclosure to house my SATA 3 hard drive from my laptop this week.<o:p></o:p>
    But when I plug an USB 3 drive into the card, windows 7 64bit reports that device would perform faster is plugged into a super-fast USB3 port.<o:p></o:p>
    I have checked and confirm that I am just seeing USB 2 speeds; windows see the card and confirm that the drive is a USB 3 device.<o:p></o:p>
    I have installed and re-installed the drivers that were supplied with the card, tried the updated drivers from Renesas Electronics them with no luck.<o:p></o:p>
    I have also tried the card in a different computer still the same problem.<o:p></o:p>
    I am using the latest drivers 2.0.32 and firmware 302708 for the card<o:p></o:p>
    I am at a loss, any suggestions?<o:p></o:p>
    <o:p></o:p>
    I have e-mail Gigabyte UK support

    Thanks

    Simon<o:p></o:p>
    Last edited by Simon d; 01-08-2011 at 11:18 PM.
    Gigabyte EX58-UD5, F12, i7 920 @ 4.02Ghz (19x212) HT/VT, OCZ 6,6,6,14,1T at 1272Hz (6x2GB), Raid 0, HD5870 CF 900/1300, Corsair HX 1000W, Custom Watercooling, Windows 7 x64, Dell 3008WFP

  2. #2
    Join Date
    Nov 2009
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    israel
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    Default Re: GA-USB 3.0 Card not seeing a USB 3 device

    can you give me you bios settings

  3. #3
    Join Date
    Jan 2011
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    UK
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    Default Re: GA-USB 3.0 Card not seeing a USB 3 device

    I solved the problem I decided to try loading the drivers in administrator mode using the run as administrator command within windows.

    I tried it in the past when I had problems loading software, all is working now.

    Thanks
    Gigabyte EX58-UD5, F12, i7 920 @ 4.02Ghz (19x212) HT/VT, OCZ 6,6,6,14,1T at 1272Hz (6x2GB), Raid 0, HD5870 CF 900/1300, Corsair HX 1000W, Custom Watercooling, Windows 7 x64, Dell 3008WFP

  4. #4
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
    Join Date
    Jan 2008
    Location
    PCB Island
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    25,940

    Default Re: GA-USB 3.0 Card not seeing a USB 3 device

    Nice to see you got it working, and thanks for posting the solution here for others!

    I didn't even know Gigabyte made USB 3 cards :)

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