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Thread: Freezing and Hardware interrupt/dpc




  1. #1
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    Exclamation Freezing and Hardware interrupt/dpc

    few days ago my computer stopped being able to boot(just froze at splash screen) ..

    i figured out i can get into the computer after clearing the CMOS and pressing f1 when it prompts me to restore default or last known settings(pain ita)
    still no idea whats causing it...

    when i boot up after clearing the cmos the computers alittle sketchy and shows errors(caution signs) on the "JMicron JMB36x Controller" .. when i restart the computer acts normal and the error sign goes away... except for a program "interrupts : hardware interrupts and dpcs" which takes up 30% of my cpu constantly... note : the program goes away when i disable "JMicron JMB36x Controller" - computer acts perfectly normal

    unfortunately if i shutdown and turn on the computer again it will freeze at splash screen

    really dont know what to do...(ive tried troubleshooting the hardware) so if anyone has any clues on how to fix either of these problems it would be appreciated



    p.s. i did try reinstalling the drivers and i did almost all of the hardware troubleshooting possible ... and i did check if the sata channels changed modes to pio or w.e from DMA(common problem with hardware interrupts?) any other useful suggestions welcome

  2. #2
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    Default Re: Freezing and Hardware interrupt/dpc

    you disabled jmicron controller in the bios? any drives connected to it? tried updating the drivers for it??
    Gigabyte z77x UP4-TH F11c Modded Bios
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  3. #3
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    Default Re: Freezing and Hardware interrupt/dpc

    i didnt disable it in the bios i disabled it in the hardware manager ...nothings connected to it.... and i tried uninstalling(and letting it autoreinstall drivers) and i tried installing drivers from files i downloaded multiple times... no dice.. doesnt even say theres anything wrong with it... but when i disable it it stops the program

  4. #4
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    Default Re: Freezing and Hardware interrupt/dpc

    did you test by disabling it in the bios? and hve you tried reflashing the bios and untick the "keep dmi pool data" just before flashing?
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
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    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
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    Lite-On iHAS124-19 24x Sata DVDRW
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    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
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    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  5. #5
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    Default Re: Freezing and Hardware interrupt/dpc

    didnt know you could disable it in the bios..... was holding off on flashing the bios (as i understand u can mess things up like that) ... and no idea what "keep dmi pool data" does or why i would untick it



    when i turn on the computer after cmos reset (2 driverS?) (shows errors on both)


    after i reset once (1 driver) (will not show error)
    Last edited by godftw; 10-15-2011 at 01:12 AM.

  6. #6
    Acebmxer's Avatar
    Acebmxer is offline Gigabyte Elite
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    Default Re: Freezing and Hardware interrupt/dpc

    I have not read everything in this thread. But here are some things that caught my eye.

    @ Godftw in your first post you talk about clearing cmos and the system acting funny. What you fail to mention is if you loaded optimized defaults in the bios after clearing the cmos.

    The correct way to do this if you have to clear the cmos either via jumper on the motherboard or using the clear cmos button on the back panel of the motherboard. Make sure to always enter bios after clear cmos and choose the option to load optimized defaults press F10 to save and reboot renter bios and make which ever changes are needed to get the system to boot again press F10 to save and exit.

    From the sound of things I would strongly recommend updating the bios to the latest bios version. Before you flash the bios I strongly recommend reading this sticky before flashing the bios. http://forums.tweaktown.com/gigabyte...ash-guide.html.

    As long as you follow directions flashing the bios is very simple and easy process. Yes it can be dangerous, as long as you follow directions you should have no problems.

    If you enter the q-flash and load the new bios and it complains that the bios file size is to large. You will need to use @bios to flash the bios. Just so I do not over whelm you I wont post those directions unless you need them.

    Most important thing. We need more info about your hardware. PLEASE fill out your sig with your system information including the EXACT motherboad model and rev #, CPU, Memory. Please also include a link to the website about your memory and/or a exact Part# for your ram. List of hdds/ssd's attatched to the system and which contoler they are connected to. If your running raid list what type of raid array. Also list what operating system is installed. The more info you provide we can better help you.

    I may have missed somethings but that should be enough for now to get started down the correct path.
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  7. #7
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    Default Re: Freezing and Hardware interrupt/dpc

    i tried loading the fail-safe defaults and the optimized defaults... ill look into how to flash the bios thnx

    is the F3 bios Version on this page the right one ??

    http://www.gigabyte.com/products/pro...?pid=3272#bios
    Last edited by godftw; 10-15-2011 at 02:20 AM.
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  8. #8
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    Default Re: Freezing and Hardware interrupt/dpc

    Yes that's correct BIOS,before you flash you will see a box with a tick in it saying "keep dmi pool data" untick it and continue to flash
    This will rebuild the component list that gets checjed and past onto the OS before bootup
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  9. #9
    Acebmxer's Avatar
    Acebmxer is offline Gigabyte Elite
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    Default Re: Freezing and Hardware interrupt/dpc

    sorry I should have posted this. Everything you need from bios to drivers can be found in there stickies in this forum.

    here is the bios link http://forums.tweaktown.com/gigabyte...beta-bios.html

    Edit - I see you are using a AMD based system. Use the bios from the link you provided. This is why we need to know the exact system specs for the system you are working on.
    Last edited by Acebmxer; 10-15-2011 at 03:05 AM.
    Main Rig
    Gigabyte z87x-OC
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    Samsung Green 8GB 2x4GB MV-3V4G3D/US DDR3 1.3v 30nn @ 2200Mhz 11-11-11-32 1.60v
    Sapphire ATI HD 7970 3GB clocked 1200MHz @ 1.181v.
    HiS ATI HD 6950
    Samsung 840 Pro 256GB SSD (boot Drive) on Intel sata3 controller port0
    Corsair Force GT 120 GB Sata3 SSD on Intel sata3 controller port1
    Samsung 320GB HD322GJ 7200 RPM 16M cache on Intel sata3 controller port2
    Sony Optiarc DVD-RW AD-7240S on Intel sata3 controller port5
    CORSAIR CMPSU-850TX PSU
    Swiftech MCP655-B Pump
    EK Supremacy Cpu Block
    Swiftech Mcres Micro Rev 2 Reservoir
    Black Ice GTX Xtreme 360 Radiator





  10. #10
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    Default Re: Freezing and Hardware interrupt/dpc

    well that was easier than i thought ... and my computer hasnt blown up... ill see if my computer boots properly later and let you know how it goes

    thanks for the help
    Athlon x3 435
    GA-770TA-UD3 Gigabyte MB REV : 1.0
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    Samsung spinpoint F3
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    Sapphire radeon 4850

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