Please report all spam threads, posts and suspicious members. We receive spam notifications and will take immediate action!
Results 1 to 9 of 9

Thread: SuperTalent RC8 problem




  1. #1
    Join Date
    Jun 2011
    Location
    Kingsland Texas
    Posts
    4

    Default SuperTalent RC8 problem

    Plug the RC8 in the usb3 add on front ports or the motherboard rear port and it is immediately recognized. After a couple minutes rapid connect/disconnect starts and will not stop. If it is left too long, it will knock out the usb3 ports requiring a forced reboot to reset the usb3 ports.Appears to work just fine on usb2 but not usb3. Flashed the RC8 per SuperTalent's instructions but did not resolve the problem. Have two Muskin usb3 flash drives that have no issues so I feel it might be a compatibility issue with my computer and the RC8. Any suggestions as what to try or look for?

    Case Antec Sonata Elite
    Cooling 120mm Tricool & 120mm Rear Slot Blower
    Motherboard Gigabyte H67A-UD3H-B3 1.1 ver.
    CPU Intel Core i7 2600K 3.40GHz
    RAM GSkill RipJaws F3-10666CL7Q-16GBXH
    Power Antec Earth Watts 750w
    Hard Drive 2 - Mushkin Chronos Deluxe 120gb
    Hard Drive 2 - OCZ Vertex 3 120G
    Graphics EVGA GeForce GTX 560 Ti
    Monitor Dual AOC 27"
    Optical Drive Sony Optiarc AD-7260s-0B
    Audio Onboard
    Keyboard Logitech K120
    Mouse Logitech Trackman Marble
    OS Windows 7 Professional
    Internet Verizon High Speed 1.5 Mbps
    Misc: Super Talent RC8 50gb
    2 - Mushkin Enhanced Ventura Pro 32gb
    WD Passport USB3 300gb
    Koutech 2 Channel SuperSpeed USB3 PCIe
    SilverStone FP36B front panel 2x USB3 ports

    Ron Burnes
    Last edited by Anaron; 05-13-2012 at 11:37 PM.

  2. #2
    Join Date
    Sep 2008
    Posts
    990

    Default Re: SuperTalent RC8 problem

    Have you tried updating the USB 3.0 drivers? It's also possible to update the firmware for the USB 3.0 Renesas chip this board uses, this might also help.


  3. #3
    Join Date
    Jun 2011
    Location
    Kingsland Texas
    Posts
    4

    Default Re: SuperTalent RC8 problem

    Sorry about the delayed reply. The past couple days, the forum would not load. Got it to load tonight but two attempts to post this reply did not work. Maybe third times the charm.

    The only updates I have tried is thru win7 updates. Yesterday, I found that the Gigabyte has a bios update available that addresses usb3 compatibility issues. Not sure if this would fix my problem and also somewhat paranoid about bios updating as I have had issues with bios updating in the past.

  4. #4
    Join Date
    Jun 2011
    Location
    Kingsland Texas
    Posts
    4

    Default Re: SuperTalent RC8 problem

    Kicked the issue to Gigabyte support and man was that a joke. The support people need to actually read the postings. All I got from them was questions that I had already answered in my initial posting plus it took days to get a reply. Starting to think the gigabyte board was a big mistake and I bought two of them!

  5. #5
    MadMax2911's Avatar
    MadMax2911 is offline Member
    Join Date
    Dec 2008
    Location
    Southern CA
    Posts
    369

    Default Re: SuperTalent RC8 problem

    please read all stickies like this one which forbids RMA discussions RMA discussion banned
    BUILD #2 GA-EP45-DS3R [Rev1.0] BIOS Flashed F11e, CPU=INTEL Core2 Quad Q8200 Yorkfield-4M LGA 775 with Mugen2 cooler RAM= Mushkin 996599 link 2 x 2GB, Hard drive=WD 6400AAKS, DVD=HP dvd1160i OS=Win 7 SP1 64 bit Video=BFG 8800GTS OC edition CASE=Thermaltake Tsunami Dream P.S.=Antec TP3-650

    Build #3 GA-EP45-UD3LR__rev 1.0__ BIOS F11, CPU Core2 Duo E8400 3.157GHz WMugen2 Cooler, Power Supply: Antec EA-500D 500 W, RAM: Corsair 2 GB Hard Drive: WD 160 GB OS: Win XP SP3 Video: MSI GTS450 2GB




  6. #6
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
    Join Date
    Dec 2008
    Location
    Tacoma, WA. [USA]
    Posts
    7,811

    Default Re: SuperTalent RC8 problem

    The only updates I have tried is thru win7 updates. Yesterday, I found that the Gigabyte has a bios update available that addresses usb3 compatibility issues. Not sure if this would fix my problem and also somewhat paranoid about bios updating as I have had issues with bios updating in the past.
    If you follow the proper procedures, flashing your bios with QFlash shouldn't be a problem.
    http://forums.tweaktown.com/gigabyte...ash-guide.html details the best and safest way to flash your bios.
    If you have any questions, we are here to help.
    Can you test your Super Talent flash drive in a different system with full usb 3.0 support?

    When contacting any tech support organization where English is probably a second language, it's best to keep it short and sweet using a list.
    As an example (using the first post), I would submit my tech support request as follows:

    Problem with Super Talent, model: RC8, size: 50gb, type: USB 3.0 flash drive installed in USB 3.0 ports.
    1. Inserted into front or rear usb 3.0 ports - recognized immediately.
    2. After 3 - 4 minutes the flash drive rapidly connects and disconnects.
    3. After 4 - 5 minutes more, the usb 3.0 port stops working.
    4. I need to reboot the system to restore the usb 3.0 port.
    5. There is no problem when using any usb 2.0 ports.
    6. There is no problem when using both of the Mushkin model xyz, nn GB USB flash drives in the usb 3.0 ports.
    7. Super Talent RC8 was then flashed per Super Talent's instructions, this DID NOT HELP.

    I don't know what you wrote, but I'm posting this suggestion for the benefit of others.
    I've seen many forum complaints that include "....they told me to perform the steps that I included in my request....".

    @MadMax2911
    Where did the OP mention an RMA?
    Discussing an RMA as an option is OK.
    Discussing problems with an RMA is forbidden!!
    Clear?
    Last edited by profJim; 06-11-2012 at 01:52 PM.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  7. #7
    MadMax2911's Avatar
    MadMax2911 is offline Member
    Join Date
    Dec 2008
    Location
    Southern CA
    Posts
    369

    Default Re: SuperTalent RC8 problem

    "@MadMax2911
    Where did the OP mention an RMA?
    Discussing an RMA as an option is OK.
    Discussing problems with an RMA is forbidden!!
    Clear?"
    Crystal clear Sarge
    BUILD #2 GA-EP45-DS3R [Rev1.0] BIOS Flashed F11e, CPU=INTEL Core2 Quad Q8200 Yorkfield-4M LGA 775 with Mugen2 cooler RAM= Mushkin 996599 link 2 x 2GB, Hard drive=WD 6400AAKS, DVD=HP dvd1160i OS=Win 7 SP1 64 bit Video=BFG 8800GTS OC edition CASE=Thermaltake Tsunami Dream P.S.=Antec TP3-650

    Build #3 GA-EP45-UD3LR__rev 1.0__ BIOS F11, CPU Core2 Duo E8400 3.157GHz WMugen2 Cooler, Power Supply: Antec EA-500D 500 W, RAM: Corsair 2 GB Hard Drive: WD 160 GB OS: Win XP SP3 Video: MSI GTS450 2GB




  8. #8
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
    Join Date
    Dec 2008
    Location
    Tacoma, WA. [USA]
    Posts
    7,811

    Default Re: SuperTalent RC8 problem

    Quote Originally Posted by MadMax2911 View Post
    "@MadMax2911
    Where did the OP mention an RMA?
    Discussing an RMA as an option is OK.
    Discussing problems with an RMA is forbidden!!
    Clear?"
    Crystal clear Sarge
    The correct reply is "yes, your munchkiness", don't be so formal.

  9. #9
    Join Date
    Jun 2011
    Location
    Kingsland Texas
    Posts
    4

    Default Re: SuperTalent RC8 problem

    Quote Originally Posted by MadMax2911 View Post
    please read all stickies like this one which forbids RMA discussions RMA discussion banned
    Apologies if I crossed a line I should not have. Read your suggested link but do not see a connection to my comment. Could you please explain you comment so that it won't happen again? RMA was not mentioned. I never requested an RMA. RMA was and is NO part of the issue. I simply had an issue in that I requested suggestions as to a possible solution because I had ran out of ideas. The primary issue is the RC8 not the Gigabyte board of which I have two that work perfectly. The Gigabyte issue was their quality of support or rather lack of it. Personally, if I contact a mfg's support department, I expect them to at least read my request but again, it had absolutely NOTHING to do with RMA. Just need an explanation as to your issue with my posting because I have no idea what you are referring to.

    profjim, I did do the F8 bios update per http://forums.tweaktown.com/gigabyte...ash-guide.html a couple weeks ago and had absolutely no problems with it. However it did not resolve my issue which I definitely feel to be a SuperTalent issue not a Gigabyte issue. I only contacted Gigabyte for suggestions not for an RMA.

    Ron Burnes

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •