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Thread: G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)




  1. #1
    wysiwyg is offline Junior Member
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    Unhappy G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

    Hello from Bulgaria.

    I have a problem with LucidLogix Virtu MVP, and I filed a support ticket with Gigabyte 20 days ago, but they're just plain stupid and apparently can't help. I sent a copy with my problem to LucidLogix, but I got no answer whatsoever from them.

    Here's the complete communication with Gigabyte technical support on the subject.

    I can't find any way of filing a complaint of the Gigabyte technical support, please help.

    Thank you.

  2. #2
    Join Date
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    Default Re: G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

    Read your note, I think you made them mad... lol... unfirtunately I don't have any of that HW to test.

    What's the problem with just using the VirtuMVP2-1-115a-23214_Setup_64Bit - from the official Lucid site?

    Vin
    Main Rig
    OS = Win10-64Bit
    CPU = Ryzen 1700x Overclocked to 4Ghz with custom water-cooling loop
    Mem = 16GB RAM @ 3200Mhz
    MB = Asus ROG C6H
    GPU = Asus 1080Ti ROG Strix
    HD = 512GB M.2 Samsung 960 Pro
    PSU = EVGA SuperNOVA 1300w
    Case = Cooler Master HAF-X 945

    HTPC / Home Server
    OS = Win7 64Bit running XBMC HTPC Front end with Windows Server 2012 Virtual Machine with 12GB ram assigned for homer server
    CPU = i7-980X @ 3.5Ghz CoolerMasster Hyper 212 Evo
    Mem = 24GB RAM
    MB = Gigabyte GA-X58A-UD5 v1.0 with F6 Bios
    GPU = EVGA nVidia GT210
    HD = 2x PNY 120GB Raid 0 (OS)
    Storage = 8TB WD Black Storage
    PSU = Corsair TX750
    Case = Define R5

  3. #3
    wysiwyg is offline Junior Member
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    Default Re: G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

    I'm using 2.1.115a, because the new one won't work, but the old one pops up every once in a while and tells me to update. And the support piss me off, because they just won't read what you write them, and instead of testing to see the real problem, they waste people time by suggesting stupid stuff.

  4. #4
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    Default Re: G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

    I found that by providing too much information they lose the conversation in their translator. (I'm assuming they are using one)

    It's like talking to law enforcement, straight facts only, and direct answers to questions. no side stories/notes... they'll nail you on the side story and your note for the 2nd GPU was a side note.

    Had you copied and pasted your PC specs from here to your support ticket, they would have had no choice but to see 3x GPU's

    Vin
    Main Rig
    OS = Win10-64Bit
    CPU = Ryzen 1700x Overclocked to 4Ghz with custom water-cooling loop
    Mem = 16GB RAM @ 3200Mhz
    MB = Asus ROG C6H
    GPU = Asus 1080Ti ROG Strix
    HD = 512GB M.2 Samsung 960 Pro
    PSU = EVGA SuperNOVA 1300w
    Case = Cooler Master HAF-X 945

    HTPC / Home Server
    OS = Win7 64Bit running XBMC HTPC Front end with Windows Server 2012 Virtual Machine with 12GB ram assigned for homer server
    CPU = i7-980X @ 3.5Ghz CoolerMasster Hyper 212 Evo
    Mem = 24GB RAM
    MB = Gigabyte GA-X58A-UD5 v1.0 with F6 Bios
    GPU = EVGA nVidia GT210
    HD = 2x PNY 120GB Raid 0 (OS)
    Storage = 8TB WD Black Storage
    PSU = Corsair TX750
    Case = Define R5

  5. #5
    wysiwyg is offline Junior Member
    Join Date
    Dec 2012
    Location
    Sofia, Bulgaria
    Posts
    3

    Default Re: G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

    I know that they lose it in translation, and that's exactly why I've asked for 2nd level support in the first place. 2nd level support is supposed to know English.

  6. #6
    Join Date
    Aug 2008
    Posts
    80

    Default Re: G1.Sniper3 Virtu MVP problems (support won't help for 20+ days)

    You think you have it bad, I've been at it over here http://forums.tweaktown.com/gigabyte...ifi-board.html for almost 2 months solid. Yeah, they have some extremely serious problems with customer service. Unfortunately, unless you can get to someone important on the phone or find a person that has a contact at Gigabyte you can forget having your problem fixed though the normal support channel. They offer no practical service.

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