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Thread: Please help me solve this stutter problem




  1. #1
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    Default Please help me solve this stutter problem

    Hello, I have posted this help thread in a few forums but nobody seems to be able to find a solution to my problem. Below I have a few videos to barely show what I am experiencing along with all of my trouble shooting steps. I have replaced everything in this computer except the CPU and motherboard. Maybe this old setup has degraded to a point where it is stuttering, but why does it pass every test on the on the internet with flying colors? I'm hoping someone here knows of a voltage or setting that I can bump up to cure this problem.

    The problem is more of a micro stutter but I'm only using one GPU and it happens in many games and benchmarks. Online players skip around, animations are choppy and it looks like frames are being skipped. 120fps looks like 40 fps. This can be felt with mouse movement as well.

    The system:

    i7 920 @ 3507MHz (stutter happens with optimized defaults as well)
    Gigabyte GA-EX58-UD3R-SLI with the latest beta bios
    3x2GB Corsair 1600 ram running at 1336 MHz
    Stock GTX 460
    Creative x-fi xtremegamer
    Windows 8 pro 64 bit
    Samsung 840 SSD + Western Digital WD6401AALS 640GB mechanical hard drive
    Seasonic Platinum 660XP 660w power supply

    Example with the vantage CPU test showing the planes skip around and even rewind for a split second: I used afterburner to record this and it only lowered the score, it didn't add any extra stutter.



    To troubleshoot my GPU,

    I RMA'd it through MSI and the replacement changed nothing. I got a third GTX 460, this time from ASUS, again nothing changed. All three of these GTX 460s passed all benchmarks, EVGA oc scanner and OCCT artifact scanner. I tried using the second PCIE slot but again nothing changed. I also went out and purchased a Gigabyte 7850 but it still showed this weird stutter. Both problems exist with my older 60Hz monitor with a replacement dual DVI cable.

    To troubleshoot my processor, ram and motherboard

    I ran prime95 blend for almost 19 hours, long enough to pass all of the tests with 90% memory usage and no errors were found. I passed 10 runs of IBT at max without an error. It passed OCCT's 1 hour test. I also left the PC to fold overnight but it was still happily folding on a second work unit when I got up. Overnight memtest86+ AND memtest86 came back with no errors. I ran HCI memtest to 1450% without errors. I also made sure to test the stutter problem with everything running stock by loading optimized defaults but that didn't help. I also tried a second memory kit from OCZ that also passes these tests but the stutter was still there. The highest temperature was 61c and that was during IBT. I tried running the ram with very loose timings just in case but again no change. I tested with Hyperthreading disabled. I added a couple more bumps of VTT and Vcore.

    I flashed to different bios versions including the latest beta bios for my motherboard. I tried disabling all power saving features in the bios.

    To troubleshoot my hard drive

    The hard drive is currently running in AHCI mode but I have also tried IDE mode. I have also tried using the Microsoft AHCI drivers and the Intel drivers but there isn't a difference between them. Iran the Western Digital advanced diagnostics twice and neither showed any errors. The smart data is also all OK without any warnings. I also replaced sata cables and swapped to alternative sata ports. I purchased a Samsung 840 SSD and the problem remains with a fresh install on it as well.

    To troubleshoot my power supply

    I replaced my XFX 650w XXX power supply with the Seasonic platinum 660XP but nothing changed.

    To troubleshoot my network

    I mentioned this above but ill add it here too. I had my ISP come out and test my lines and they said everything was fine. I bypassed all cable splitters. I bypassed my router and tried a new modem with replacement ethernet cords but the problem remained. I installed an Intel PCI network card in case my motherboards port was failing but yet again, nothing was changed. I even tried using a wireless USB adapter.

    To troubleshoot the OS and drivers

    I tried the default windows update drivers for my network adapter as well as the newest available from Realtek. I tried clean installing many whql Nvidia drivers in vista and windows 8. I tried reformatting and installing chipset drivers as well as reformatting again without installing chipset drivers. I have tried enabling and disabling HPET in both the bios and windows. With windows using HPET 64 bit the DPC latency is very low. I have 8 tabs open in Firefox, one of them is a 1080p youtube video playing and another one is pandora playing music and the DPC latency is 5-15 in LatencyMon.

    To troubleshoot audio

    I pulled my sound card out and removed the drivers. I made sure the integrated sound card was disabled in the bios and drivers for it were never installed. Both problems remained without sound.

    What's left to troubleshoot? Did I overlook something?

    The only hardware that hasn't been swapped out is the CPU and motherboard.

    Could the CPU or motherboard be causing this problem but still pass every stress test that I throw at it? Unfortunately I can't find any cheap X58 boards to buy. The benchmark scores seem to be normal and where they should be. Gigabyte said that they didn't have any refurbished motherboards for me to purchase.

    CPU is at 3507 MHz and the ram is at 1336 MHz.

    Cinebench 10 = 20264 multithread and 4938 single thread.
    Cinebench 11.5 = 6.02 multithread and 1.19 singe thread.

    The frustrating thing is that this PC hasn't blue screened or frozen since I have been experiencing these problems. Zero WHEA errors as well. I just don't get it. Please help before I just give up and find a new hobby.

  2. #2
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    Default Re: Please help me solve this stutter problem

    Another video to show what it looks like during the beginning of the first GPU test. The second GPU test stutters as well, the sides of the large ship jiggle at times. The microstutter shows up as large skips in the recording.


  3. #3
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    Default Re: Please help me solve this stutter problem

    A second but probably related problem is short pauses in the game when playing online. The net graph in games shows what looks like a network problem but my ISP has come out to my house many times to test the lines. I have bypassed the router and tried a new modem and these pauses do not change. Valve had me change all of the network settings and then install a program called Vtrace to see if any programs or drivers could be causing this but they couldn't find anything. Valve's conclusion was that something was wrong with my network and not with my PC. Both of these problems happen in windows 8 and vista.

    Example of the pauses and gaps in the network graph:


  4. #4
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    Default Re: Please help me solve this stutter problem

    in the nVidia control panel, what do you have processing PhysX?

    the 3DM11, that i think is the combined CPU/GPU test, with your CPU/GPU, I'd expect a stutter.. and Vantage, you were processing under 60fps, so that will stutter too... anything under 60fps will do that.

    the video for TF2, I didn't see the lag, sorry I watched it a few times, I see the spike.... to test your network speed use this site Speedtest.net - The Global Broadband Speed Test and post up the speed that it registered.

    Also are you overclocking the GPU at all? I know the 4xx and 5xx series sometimes have an issue with DX11 and many ppl bump the GPU voltage up a tick or two to help with certain stability issues.

    Vin
    Main Rig
    OS = Win8.1
    CPU = i7-980X @ 4.17Ghz 144x29 cooled by custom Loop
    Mem = 12GB 2000Mhz corsair Dominator GT at 2010Mhz @ 9-10-9-27-2T
    MB = Gigabyte GA-X58A-UD5 v1.0 with F6 Bios - Dead Board
    MB = EVGA X58 Classified3 e770
    GPU = 2x Sapphire r9 290x in xfire
    HD = 2x Toshiba 120GB Raid 0 (580MB Read/140MB Write)
    Storage = 2TB WD Black
    PSU = EVGA SuperNOVA 1300w
    Case = Cooler Master HAF-X 945

    HTPC / Home Server
    OS = Win7 64Bit running XBMC HTPC Front end with Windows Server 2011 Virtual Machine with 8GB ram assigned for homer server with exchange
    CPU = AMD 1090T
    Mem = 16GB 1600Mhz Kingston RED Limited Edition running at 1600Mhz
    MB = Gigabyte 790FXTA-UD5
    GPU- EVGA GT210
    HD = too many to count, but about 5TB of storage all together including backup
    PSU = Corsair TX750
    Case = Too embarrassed to mention.

  5. #5
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    profJim is online now Chief Munchkin + moderator
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    Default Re: Please help me solve this stutter problem

    What is the size of your Samsung ssd? Is it the PRO version? How large is your ssd? Is it your o/s boot drive?
    Have you made any windows changes to the location of your TMP and Temp folders?
    Where is your pagefile.sys located and how large is it? How much of the pagefile is used while gaming or benchmarking?
    Where did you install your gaming/benchmark software? ssd? hdd?

    What are the specific motherboard sata port names that each drive is connected to?
    If your ssd and/or hdd is connected to one of the Gigabyte Gsata ports, this might be causing the stuttering.

    I've run quite a few graphics benchmarks on both of my systems with my MSI N460GTX video cards with excellent results:
    P35-DS3L + E6300 (R0) @ 3.50GHz - single card setup at stock and overclocked settings, up to 920MHz GPU and 4200MHz Memory
    N650SLI-DS4 + E6850 @3.30GHz - SLI setup at stock and overclocked settings, up to 920MHz GPU and 4200MHz Memory
    Benchmarks used: 3DMark11, STALKER - Call of Pripyat, and Unigine Heaven 2.0
    My 3DMark11 scores were in the top category for systems similar to mine.

    I don't play computer games and haven't run any network gaming benchmarks.
    All benchmarks were run with win7 and an OCZ Agility2 60GB o/s boot drive.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  6. #6
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    Default Re: Please help me solve this stutter problem

    Quote Originally Posted by Vinster View Post
    in the nVidia control panel, what do you have processing PhysX?

    the 3DM11, that i think is the combined CPU/GPU test, with your CPU/GPU, I'd expect a stutter.. and Vantage, you were processing under 60fps, so that will stutter too... anything under 60fps will do that.

    the video for TF2, I didn't see the lag, sorry I watched it a few times, I see the spike.... to test your network speed use this site Speedtest.net - The Global Broadband Speed Test and post up the speed that it registered.

    Also are you overclocking the GPU at all? I know the 4xx and 5xx series sometimes have an issue with DX11 and many ppl bump the GPU voltage up a tick or two to help with certain stability issues.

    Vin
    - The Physx processing is default in the drivers, auto-select.

    - Many people say the same thing about the stutter caused by low fps but that is not normal because even though the FPS is below 60 this very same benchmark was not frame skipping like this when I ran it before on the same hardware.

    - During those spikes in TF2 everything freezes, projectiles and other players pause for a split second and then warp to their actual position when the spike is over.

    - Speed test (nobody else is using the connection):

    - I'm not overclocking the GPU but I have tried keeping the default voltage for the MSI hawk (780 core) and dropping the clock speeds down to a default GTX 460 (675 core) but that changed nothing.

    Quote Originally Posted by profJim View Post
    What is the size of your Samsung ssd? Is it the PRO version? How large is your ssd? Is it your o/s boot drive?
    Have you made any windows changes to the location of your TMP and Temp folders?
    Where is your pagefile.sys located and how large is it? How much of the pagefile is used while gaming or benchmarking?
    Where did you install your gaming/benchmark software? ssd? hdd?

    What are the specific motherboard sata port names that each drive is connected to?
    If your ssd and/or hdd is connected to one of the Gigabyte Gsata ports, this might be causing the stuttering.

    I've run quite a few graphics benchmarks on both of my systems with my MSI N460GTX video cards with excellent results:
    P35-DS3L + E6300 (R0) @ 3.50GHz - single card setup at stock and overclocked settings, up to 920MHz GPU and 4200MHz Memory
    N650SLI-DS4 + E6850 @3.30GHz - SLI setup at stock and overclocked settings, up to 920MHz GPU and 4200MHz Memory
    Benchmarks used: 3DMark11, STALKER - Call of Pripyat, and Unigine Heaven 2.0
    My 3DMark11 scores were in the top category for systems similar to mine.

    I don't play computer games and haven't run any network gaming benchmarks.
    All benchmarks were run with win7 and an OCZ Agility2 60GB o/s boot drive.
    - The Samsung SSD is the cheaper non pro version at 120GB. It is my main drive that has the operating system with all benchmarks and games installed.

    - I have not made any changes to the TMP folder.

    - Pagefile is located in the default location after installing windows. It has been tested with the default windows configured size, a locked 1024 as well as completely disabled.

    - All of my sata devices are connected to the Intel sata ports. Each port has been tested alone with the SSD to rule out a specific defective port.

  7. #7
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    Default Re: Please help me solve this stutter problem

    is your ram running at 1333mhz? tried it at 1600mhz? it might help
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  8. #8
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    Default Re: Please help me solve this stutter problem

    Quote Originally Posted by wazza300 View Post
    is your ram running at 1333mhz? tried it at 1600mhz? it might help
    Yes, the ram is running at 1336MHz and at this speed everything was fine before, no stutter at all. And with this ram even running at optimized defaults 1066MHz everything was smooth at one point.

    When I got this ram I tried running them on their XMP profile but it wouldn't even boot. I tried setting the timings manually with 1.66 ram voltage and VTT at 1.26v but it still wouldn't boot. I also tried bumping the VTT voltage two notches above 1.26 (I forget what the actual voltage was) but no luck so I decided to give up, I didn't want to keep raising the VTT for very minor performance gains between 1336 and 1600 ram.

    The CPU and Motherboard both have around 20K hours of use on them. The i7 920 is C0 stepping.

    Some more details; The problem seems to only happen in games or benchmarks and not on the desktop or while watching youtube or streaming. There also seems to be inconsistent mouse lag when playing first person shooters even though the FPS is 120+ and Vsync is off.

    Thank you for the replies.

  9. #9
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    Default Re: Please help me solve this stutter problem

    can you try with 1600mhz ram speed and 1.315v qpi/vtt

    EDIT: it would be handy if you had a spare graphic card to test with just to rule it out
    Last edited by wazza300; 02-25-2013 at 01:54 AM.
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  10. #10
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    Default Re: Please help me solve this stutter problem

    Quote Originally Posted by wazza300 View Post
    can you try with 1600mhz ram speed and 1.315v qpi/vtt

    EDIT: it would be handy if you had a spare graphic card to test with just to rule it out
    I just tried running 1600 with 1.32 vtt with Corsair's recommended 9-9-9-24 2t and windows got stuck loading endlessly. I rebooted and tried running with 10-10-10-24 2t and it got a little further but blue screened while trying to log in.

    I have been through various video cards to test that issue but between three gtx 460's (my current card was fresh from RMA) and a 7850 (new) the problem remained.

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