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Thread: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)




  1. #1
    nick.aqua is offline Junior Member
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    Default Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    I'm hoping someone can help before I have to RMA my GA-Z77X-UP5-TH...

    The board will not POST or allow access to BIOS (error 51) with memory installed in dual channel config (DDR3_1 + DDR3_2 or DDR3_3 + DDR3_4 populated). It will only boot to BIOS and POST with DDR3_1 or DDR3_1 + DDR3_3 populated. I've tried various memory modules with no success:

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    Kingston HyperX T1 KH24C11T1K2/8X

    I've also tried BIOS F11, F12e, F12g and F13a with no success yet all the above memory has been installed in a GA-B75M-D3H and boots correctly in dual channel mode. Gigabyte support have asked me to RMA the board after I tried unsuccessfully to reset CMOS and load optimised defaults - but I'd really like to avoid that if possible.

    Below is a capture from the BIOS - note there is 1 stick in DDR3_1 and 1 stick in DDR3_3 but only Channel B is showing timing information?

    Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)-130318191043-jpg
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  2. #2
    Rale is offline Junior Member
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Try to use jedec timings, not xmp.
    Is mobo post with 1 or 2 modules in DDR3_2, DDR3_4? If not - check your cpu socket pins.

  3. #3
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Boot from a bootable optical or usb flash drive using Memtest86+ v4.2 and test one module at a time in each of the memory slots.
    Memtest86+ - Advanced Memory Diagnostic Tool freeware

    Have you tried booting with 2 x 4GB of memory instead of your 8GB modules?
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Quote Originally Posted by Rale View Post
    Try to use jedec timings, not xmp.
    Is mobo post with 1 or 2 modules in DDR3_2, DDR3_4? If not - check your cpu socket pins.
    +1

    this,you need to install two sticks in slot 2 and 4(second and fourth slot from cpu socket to front of the pc case)

    then if it boots into bios set x.m.p for your memory if it supports it,save/and shutdown and install the other sticks,then see if it posts with all sticks installed
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  5. #5
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    ^He can boot only in single channel B .
    Channel A: DDR3_2, DDR3_4...first 2 slots from CPU
    Channel B: DDR3_1, DDR3_3...last 2 slots from CPU
    If you cann't post with DDR3_2 or DDR3_4 only and DDR3_2 + DDR3_4 populated,then RMA your board.
    Last edited by stasio; 03-19-2013 at 12:05 PM.
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    There's a youtube video of someone having incompatibility problems with the same UP5 TH and AX860i PSU... you could try a different PSU, if you have one.

  7. #7
    nick.aqua is offline Junior Member
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Quote Originally Posted by stasio View Post
    ^He can boot only in single channel B .

    If you cann't post with DDR3_2 or DDR3_4 only and DDR3_2 + DDR3_4 populated,then RMA your board.
    Well I've re-seated the CPU and tried various RAM combinations again unsuccessfully (including the above) so I'll be contacting Gigabyte support to RMA.

    Thanks for all your suggestions guys - I posted a reply at 6am this morning but can't see it now... guess when your luck is out it's definitely out!

    Rale - it was Gigabyte support that suggested turning XMP on as I'd been trying with it off.

    profJim - yes, tried 4Gb modules from Crucial and Kingston; same result.

    Bravoexo - searched but couldn't find that video? PSU voltages are rock solid when monitored in Corsair Link software.
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  8. #8
    Rale is offline Junior Member
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Quote Originally Posted by nick.aqua View Post
    Rale - it was Gigabyte support that suggested turning XMP on as I'd been trying with it off.
    I suggest to you check jedec aka "standard" memory settings and not to "turn off xmp" (not use xmp at all) for 2400 OC.
    http://www.kingston.com/datasheets/KHX24C11T1K2_8X.pdf
    JEDEC: DDR3-1333 CL9-9-9 @1.5V
    XMP Profile #1: D3-2400 CL11-13-13 @1.65V
    XMP Profile #2: D3-2133 CL11-12-11 @1.60V
    CPU officially not support 2400Mhz. Thats why ALL those "OC" modules use xmp - to easy configuration.
    DDR3 SDRAM - Wikipedia, the free encyclopedia

    I run standard(jedec specs) DDR3 module without any xmp (timing profiles) at 2133-2400Mhz.

    So its still unknown is your mobo can run dual channel or your cpu can handle all those modules at 2400 OC.
    Or "tried various RAM combinations again unsuccessfully" also mean that you try standard memory profile and all memory sockets work?!
    Last edited by Rale; 03-20-2013 at 01:31 PM. Reason: mess...
    Sorry for my English, its not my native language.

  9. #9
    Bravoexo is offline Junior Member
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Quote Originally Posted by nick.aqua View Post

    Bravoexo - searched but couldn't find that video? PSU voltages are rock solid when monitored in Corsair Link software.
    It's this one

    http://www.google.com.ph/url?sa=t&rc...44011176,d.aWM

  10. #10
    nick.aqua is offline Junior Member
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    Default Re: Gigabyte GA-Z77X-UP5-TH - Help required before RMA (memory problem)

    Quote Originally Posted by Rale View Post
    I suggest to you check jedec aka "standard" memory settings and not to "turn off xmp" (not use xmp at all) for 2400 OC.

    CPU officially not support 2400Mhz. Thats why ALL those "OC" modules use xmp - to easy configuration.
    DDR3 SDRAM - Wikipedia, the free encyclopedia

    I run standard(jedec specs) DDR3 module without any xmp (timing profiles) at 2133-2400Mhz.

    So its still unknown is your mobo can run dual channel or your cpu can handle all those modules at 2400 OC.
    Or "tried various RAM combinations again unsuccessfully" also mean that you try standard memory profile and all memory sockets work?!
    Hi Rale - my (limited) understanding is if the RAM is at default settings in BIOS then it will run JEDEC DDR3-1333 @ 1.5V - which is what I was doing without success before support asked me to try XMP? Note I can take the Corasir, Crucial and Kingston RAM that doesn't boot in dual channel in the GA-Z77X-UP5-TH and boot dual channel successfully in a GA-B75M-D3H.
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