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Thread: MotherBoard Rma and cracked I/O sheild

  1. #1
    Join Date
    May 2013
    San Antonio TX

    Default MotherBoard Rma and cracked I/O sheild

    Hello First of all let me Give you my RMA number and serial number. RMA# USA-1350606 Model#GA-990FXA-UD3 and SN#4719331816261SN130440020317

    I RMA'd my motherboard due to receiving it with a Missing PCI E X4 slot, I used it as is for a month but then got a network card and needed the slot.
    When uninstalling the motherboard I cracked the I/O shield and was wondering if I could get a replacement shipped to me with my RMA. I'm a little OCD over stuff like that.

  2. #2
    profJim's Avatar
    profJim is offline Chief Munchkin + moderator
    Join Date
    Dec 2008
    Tacoma, WA. [USA]

    Default Re: MotherBoard Rma and cracked I/O sheild

    This is a user to user forum where we help forum members with advice and technical help.

    You should contact Gigabyte U.S.A. support directly to see if they can ship you a replacement I/O shield.
    You probably already have some of the following information:

    Contact information: GIGABYTE - About GIGABYTE - Contact Us
    Tel: +1-626-854-9338
    Fax: +1-626-854-9339

    End User RMA Service

    Customer Care : rma_index
    Website: GIGABYTE.US

    Motherboard Service Center
    Address: 17358 Railroad Street City of Industry, CA 91748
    TEL: 1-626-854-9338 Option 4
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S

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