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Thread: sound problems




  1. #1
    Join Date
    Oct 2013
    Location
    Adelaide, South Australia
    Posts
    11

    Angry sound problems

    Hi,

    I have a gigabyte EX58UD5 mobo and the last time i updated the sound driver, my sound stopped working. I have checked my services and all the services related to sound are on. There is now a red X over my sound icon and it displays the message "No audio output device is installed". I have gone into my sound settings and the drivers are up to date. My windows update is also up to date. HELP please!

  2. #2
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: sound problems

    Welcome to the forum.

    Run the windows Device Manager and see if there are any unknown devices with a yellow exclamation or question mark in the icon.
    If there is an unknown icon, double click on the item and view the properties to see if there is an error code.
    If there are no unknown devices, double click on the Sound, video and game controllers device and then double click on the sub-entry to display the properties and/or driver details. Post a cropped screen-shot of the device driver properties and/or driver details.

    Sample Device Manager web images:



    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  3. #3
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    Oct 2013
    Location
    Adelaide, South Australia
    Posts
    11

    Default Re: sound problems

    Hi,

    Im trying to submit a screenshot but i keep getting the error message that my text is too long and to restrict it to 20000 characters!

  4. #4
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: sound problems

    What is the size of your screen-shot image?
    What is the file format of the image? JPG? PNG? TIF?
    The image should be cropped so that only the Device Manager windows are displayed, and you should eliminate all unnecessary desktop area.
    You can only upload one image per post from your computer.
    You can use the rectangular Insert Image icon to upload many images from the web.
    I frequently upload several different images in one post from my DropBox public folder.
    You can upload web pictures from many, but not all file sharing web sites.

    It sounds like you are trying to upload or paste a very large text file in your post.
    There is a maximum size limit per post for the total size of your text characters or number of bytes.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
    Join Date
    Oct 2013
    Location
    Adelaide, South Australia
    Posts
    11

    Default Re: sound problems

    [IMG]file:///C:\Users\Bill\AppData\Local\Temp\msohtml1\01\clip_ image002.jpg[/IMG]


    [IMG]file:///C:\Users\Bill\AppData\Local\Temp\msohtml1\01\clip_ image004.jpg[/IMG]
    Attached Files Attached Files

  6. #6
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
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    Default Re: sound problems

    You can only upload one image per post from your computer.
    If you use the Insert Image icon to upload a file from your computer:
    1. select the From Computer tab
    2. click on Select Files at the bottom of the pop up window
    3. in the Open dialog box, go to the folder that has the image you want to upload
    4. double click on the image
    5. click on the Upload File(s) button
    6. you should then see the following in your posting window
    (ATTACH)nnnn(/ATTACH)
    except that the parenthesis will be square brackets and nnnn = a 4 digit number
    you can then click on the Go Advanced button to preview your post and image before you complete your post
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  7. #7
    Join Date
    Oct 2013
    Location
    Adelaide, South Australia
    Posts
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    Default Re: sound problems

    Did it another way. please see the attachement in word format for the information you requested.

    forumpic1.doc
    Last edited by bill72; 10-24-2013 at 06:01 PM. Reason: add attachment

  8. #8
    profJim's Avatar
    profJim is online now Chief Munchkin + moderator
    Join Date
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    Default Re: sound problems

    Yes, I just finished looking at both images in your uploaded DOC file.

    You probably need to open windows Control Panel ---> Sound and configure the Realtek High Definition Audio device as your default sound device. There will be configuration/properties options where you can set up your speakers and also test the sound output before you complete the configuration.

    If you still can't get the sound to work, do a web search using: how to configure windows sound and read one or more links. If the first 3 microsoft links don't help, check out Advanced Audio Settings/Controls - Windows 7 Help Forums

    The SevenForums information is usually excellent.

    It'a time for me to call it a day.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  9. #9
    Join Date
    Aug 2009
    Location
    Birmingham,Great Britain
    Posts
    9,250

    Default Re: sound problems

    checked in the bios to makesure onboard sound/azalia codec is enabled?
    Gigabyte z77x UP4-TH F11c Modded Bios
    Intel i7 3770k 24/7@4.8ghz 1.38v Turbo llc +0.165v dvid multithreading enabled
    Samsung Green(MV-3V4G3D/US) 8GB @2133mhz 9-10-10-21-1t 1.55v
    Thermalright Silver Arrow Cpu Cooler
    1xSamsung 840 pro 256 Gb SSD windows 8.1 pro 64bit
    1xSamsung f4 HD204UI 2tb hard drive Storage
    Powercolor 7970 3gb V3 @1150mhz core/1700mhz mem,1.150v Accelero aftermarket air cooler 55c max
    Razer Lycosa Keyboard
    Logitech X-530 5.1 Speakers
    Lite-On iHAS124-19 24x Sata DVDRW
    K-World Hybrid DVB-T 210SE Digital T.V Card
    L.G E2260V L.E.D 1920x1080 Monitor
    Xfx Pro 750w silver rated Psu 80+
    Fractal Arc Midi Case

    http://i38.tinypic.com/14myvfa.jpg x58 ud5 <=3.8ghz + 4.2ghz Overclock Template!!
    http://www.youtube.com/user/warren304#p/u Visit Me On Youtube

    Lots Of Gaming Videos With X58 Ud5 System And Gpu On My Youtube Channel!!
    Just Uploaded New Battlefield 4 Video!!!!!!!!!!!!!!!!!!!!!!

  10. #10
    Join Date
    Oct 2013
    Location
    Adelaide, South Australia
    Posts
    11

    Default Re: sound problems

    already tried configuring windows sound using the fix it tool. unfortunately didnt work. also there is no information in my sound option on the control panel. it simply states "no audio devices are installed" Has anyone got any idea how to fix this, short of re-installing windows 7???

    Very frustrating!!!

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