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Thread: Gigabyte p15f dead after few months of (not) working




  1. #1
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    Default Gigabyte p15f dead after few months of (not) working

    Hi everybody, i just opened an account because i need help and advice on my P15F lap. I bought it online when it first came out and it was supposed to be a machine for photo and video editing plus an occasional farcry4 session. I was really taken aback when i saw the materials used and build quality... but the shock came when i saw just how poor the display is :(
    in the first day of using it, the laptop BSOD'ed on me twice. I updated the drivers from gygabite's website and it made no difference. the laptop kept crashing every time i used it, and every time it would be related to nvidia graphics card. I put a new HDD with Win7 'cause i can't stand win8, and much to mu relief the drivers for W7 made the lap more stable and since then i would only get a hard-crash once a month (which is still unacceptable!). Few months later i started getting some severe problems, such as display brightness jumping up and down at random, and and all usb ports refusing to recognise any devices. then, one day i was putting it into "sleep mode" and when i came back after few hours, the laptop was completely dead. It wouldn't power up on battery, on cable, or cable+battery or cable+no battery. When i press power button it makes no sounds, nothing comes up.
    the worst part is that when i called the customer support, i was told to fill in a RMA request then send it to the address somewhere in England (which i did) and after few days i got it back and the parcel hasn't even been opened! they put a big red X on it and that was it. no explanations no nothing. So i filled in the next Rma request and this time i didn't even get any email back from them.
    I'm left with a 750 worth dead ugly plastic brick....
    Is there anything i can do myself to get it operational again? I know a lot about computers and i used to build them for living, so i can do stuff on my own, but not when a laptop is totally cold....

    I appreciate any input from you folks
    Thanks

  2. #2
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    Default Re: Gigabyte p15f dead after few months of (not) working

    what can i do?
    is there a reset button on a motherboard i could try?
    is there any software that can test such failures?
    what component's failure could cause a laptop to stop powering up?

    any ideas? please?

  3. #3
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    Default Re: Gigabyte p15f dead after few months of (not) working

    I'm not familiar with the RMA rules but the problem might be that you failed to put the RMA number on the outside of the package where they could easily see the RMA number without opening the package.

    Other options:
    1. See if you have any consumer rights and if there is a governmental consumer rights agency that can assist you.
    2. Post a brief, easy to read list of the problems to all of Gigabyte's social networking sites and also mention that it looks like they will not fix your laptop under the warranty. Don't rant, you want to come across as a reasonable consumer who isn't getting any help with your RMA.

    I've never fixed a laptop but it sounds like there are major problems with electrical connections or the power to the laptop.

    Good luck, let us know how things work out.
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  4. #4
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    Default Re: Gigabyte p15f dead after few months of (not) working

    See if the information or links on this site will help: GIGABYTE - Support - Warranty Info - Graphics Card

    and change Choose Product Category to Notebook/Netbook
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  5. #5
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    Default Re: Gigabyte p15f dead after few months of (not) working

    Quote Originally Posted by profJim View Post
    [...] you failed to put the RMA number on the outside of the package [...]
    the RMA number was 3cm x 16cm in size. they could see it from a mile. It' was the largest thing written on the package. I requested a new RMA number to resend it and they never replied.....
    I have sent an email to Gigabyte support and started a "ticket" to solve my issue with this laptop, where i explained that my parcel was rejected for no reason and attached all the information they would need. as a response i got massive response: "Dear Marek, what brand is the laptop?"

    this doesnt fill me with hope, if gigabyte support team don't even read my message, where i specifically refer to gigabyte p15f and i attach all the info about that laptop.

    what's the brand? you serious?


    thanks for the advice anyhow, i'll keep trying.

  6. #6
    profJim's Avatar
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    Default Re: Gigabyte p15f dead after few months of (not) working

    Can you take a picture of the returned and unopened package with the big red X on it (for your records)?

    I'm totally baffled by the posts that I read about the problems that customers have to go through when dealing with tech support. It's not limited to Gigabyte, Asus, ASRock and MSI are guilty too. Too many companies don't understand that when one of their customers has a problem, they have a excellent opportunity to seal the relationship and have a long term relationship by providing superior service.

    Check this 2008 story: 10 Secrets To Getting Better Tech Support From Asus ? Consumerist
    I can't vouch for the authenticity of the story, but it sounds like it might/could be true.

    A fantastic first step that all tech support operations should do is to hire competent people who can read, write and communicate fluently in the language of the countries where they do business.

    I'm done with my rant, good luck and let us know how you make out.

    One thing to keep in mind, from the RMA discussion banned thread:
    From now on, RMA discussion is totally and 100% banned. This is not a forum that you can use as a public stage to discredit GIGABYTE if you are having return or replacement issues....
    As a forum moderator, I have no problem with forum members discussing RMA options to help solve a problem but bashing any manufacturer is not allowed in any of the TweakTown forums.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  7. #7
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    Default Re: Gigabyte p15f dead after few months of (not) working

    hmmmm it's a bit late for that picture... i should've done it actually, just to be on the safe side.
    I couldn't state make case properly here without bashing the tech support along the way, but this is not my aim here. What I'm trying to establish here is a "HOW do i fix it myself" and "CAN I fix it on my own" thing. I have absolutely no faith in tech support when it comes to electronics, and i do all the work myself, when i can. this is the first time i had to deal with a laptop that "died in sleep", so i was hoping that some of the members here might have some ideas or knowledge on that situation.

    I certainly do not want to talk about RMA stuff, i am totally disinterested in that side of things. I want to give the tech support a shot but, if it won't work, I'll attempt to fix it myself. this laptop has one of the worst displays I've ever seen and is ridiculously unstable under win8, and i almost got over the loss of the money i spent on it. I'm quite happy to smash it with a hammer to bits, to vent the stress it causes me. my next computer will be a desktop PC which i will build myself. I am done with laptops for good.

  8. #8
    profJim's Avatar
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    Default Re: Gigabyte p15f dead after few months of (not) working

    If I had to repair a laptop, the first thing that I'd do is search the web for repair tutorials and videos to learn as much as I could.

    Before I started taking it apart, I would make sure that the battery and power cord were OK.

    I've seen a few repair videos where certain laptop models came apart easily and others where it was more difficult to disassemble some parts.

    I would also take a lot of digital photos so that I could reassemble the laptop in the correct order and not mess things up by using the wrong screws in the wrong places.
    Q9650 @ 4.10GHz [9x456MHz]
    P35-DS4 [rev: 2.0] ~ Bios: F14
    4x2GB OCZ Reaper PC2-8500 1094MHz @5-5-5-15
    MSI N460GTX Hawk Talon Attack (1GB) video card <---- SLI ---->
    Seasonic SS-660XP2 80 Plus Platinum psu (660w)
    WD Caviar Black WD6401AALS 640GB (data)
    Samsung 840 Pro 256GB SSD (boot)
    SLI @ 16/4 works when running HyperSLI
    Cooler Master 120XL Seidon push/pull AIO cpu water cooling
    Cooler Master HAF XB computer case (RC-902XB-KKN1)
    Asus VH242H 24" monitor [1920x1080]
    MSI N460GTX Hawk (1GB) video card
    Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium
    HT|Omega Claro plus+ sound card
    CyberPower CP1500PFCLCD UPS
    E6300 (R0) @ 3.504GHz [8x438MHz] ~~ P35-DS3L [rev: 1.0] ~ Bios: F9 ~~ 4x2GB Kingston HyperX T1 PC2-8500, 876MHz @4-4-4-10
    Seasonic X650 80+ gold psu (650w) ~~ Xigmatek Balder HDT 1283 cpu cooler ~~ Cooler Master CM 690 case (RC-690-KKN1-GP)
    Samsung 830 128GB SSD MZ-7PC128B/WW (boot) ~~ WD Caviar Black WD6401AALS 640GB (data) ~~ ZM-MFC2 fan controller
    HT|Omega Striker 7.1 sound card ~~ Asus VH242H monitor [1920x1080] ~~ Logitech Z-5500 Digital 5.1 Speakers
    win7 x64 sp1 Home Premium ~~ CyberPower CP1500PFCLCD U.P.S
    .


  9. #9
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    Default Re: Gigabyte p15f dead after few months of (not) working

    found the fault myself: 2 capacitors leaked onto the board. Stripped it for parts i can sell, and the corpse goes in the bin. Hated that lap the minute i got it and all i feel now is a relief. good riddance.
    Thanks everyone for the advice and time :)

    case closed. Cpt. Morgan time hehe

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