Please report all spam threads, posts and suspicious members. We receive spam notifications and will take immediate action!
Results 1 to 3 of 3

Thread: Unknown USB Device failure blocks my internal keyboard.




  1. #1
    Join Date
    Sep 2019
    Location
    Canada
    Posts
    4

    Default Unknown USB Device failure blocks my internal keyboard.

    Hi, I have a problem, begging for help!
    My laptop: Gigabyte Aero x15, bought in December 2018 on Amazon. Couple weeks ago I started having a problem, Unknown USB Device (Device Descriptor Request Failed) pop up in Device Manager - Universal Serial Bus controllers though all the physical USB ports in my laptop work fine. I dug a lot of information on internet, found "some" solutions but no matter what I try it survives, even it adopts cause some fixes helped for a short period of time but later it pops up again and those fixes don't help anymore. I would leave it and live with the problem if it was not one BUT - it blocks my internal keyboard from working! I have been struggling all these period the problem appeared, bought a bluetooth keyboard to use but its ridiculousUnknown USB Device failure blocks my internal keyboard.-jpg and not convenient especially when I use laptop on studies or in public spaces as I need my laptop everyday.
    All the drivers, BIOS and Windows 10 updates updated.
    Had a conversation with official Gigabyte support representatives and they suggested me to send my laptop (guessing it will take minimum a month) as they think its a mechanical problem with keyboard but I have doubts as what I learned is that it is definitely a bug between my BIOS, chipset and Windows 10 and it is a software issue though I don't deny that it can be a mechanical fail but did not find any relative themes on internet.
    Attaching a screenshot of problem.
    Please help me as I am desperate...

  2. #2
    Chike is online now Senior Member
    Join Date
    Jun 2009
    Location
    Israel
    Posts
    6,615

    Default Re: Unknown USB Device failure blocks my internal keyboard.

    Maybe it is the keyboard

  3. #3
    Join Date
    Sep 2019
    Location
    Canada
    Posts
    4

    Default Re: Unknown USB Device failure blocks my internal keyboard.

    Quote Originally Posted by Chike View Post
    Maybe it is the keyboard
    Ye it can be. I have just gone into BIOS, disabled webcam and USB legacy and keyboard works fine for 2 hours now, though I see still an icon in Device Manager but it is grey and I know that this is till I plug in any USB of restart OS :(
    Unknown USB Device failure blocks my internal keyboard.-problem1-jpg

Thread Information

Users Browsing this Thread

There are currently 7 users browsing this thread. (0 members and 7 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •