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Thread: need help diagnosing a problem




  1. #1
    Join Date
    Mar 2009
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    Default need help diagnosing a problem

    my desktop has stoped working and i need help trying to figure out what i need to buy for it
    it is a hp pavilion
    here is the symptom it has been showing for a month-it started making noise like a disk was in it and spinning but it is rubing on something.

    the pc just went out all of a sudden screen went black while i was on it.

    heres how i am with pc-i built my first pc gamer 1.5 years ago and had no problem so i know some stuff.antec 1200 case,i7 920,gigabyte ud5,v-10 fan,that is some of the parts it has worked flawlessly no problems.

    i need help with what to check and how to check it on this hp system.
    thanks for the help

  2. #2
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    Default Re: need help diagnosing a problem

    i should also add that no fans are rubbing anything
    do you guys think the hard drive went out,how do you check it or can you
    tell me what you think i should check and how

  3. #3
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    Default Re: need help diagnosing a problem

    in problem reports i have this about 100 times or more
    service hang reports
    description-service hp cue
    device discovery service hung on starting
    problem name-service hung
    service name-hpqddsvc

  4. #4
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: need help diagnosing a problem

    Did it shut down, or just the screen is blank? Maybe your GFX card fan was sticking and now stopped and died, did you check this?

  5. #5
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    Default Re: need help diagnosing a problem

    yes your right the screen just went out pc still running

    unpluged pc when this happened and turned it back on and all is ok now something is going out though.

  6. #6
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: need help diagnosing a problem

    Sounds like maybe the graphics card.

    I would look and see that the fan on it is indeed running while the system is on, if so then you know at least for now it is not stopped.

    Then test the card with Furmark stability test, if it passes it maybe is good and just was a random fluke?
    FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

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