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Thread: Poor customer service?




  1. #1
    Join Date
    Nov 2014
    Location
    Denmark
    Posts
    1

    Default Poor customer service?

    Hi Lian Li,

    I've sent you 2 messages regarding pre-sale concerns - first one around 2-3 weeks ago, second one around 1 week ago - neither one have been answered. Is this the customer service/support I can expect to receive from Lian Li if buying your products?

    I hope you'll at least answer my questions here.

    I'm considering buying the PC-V1000LA, but I'm concerned if my Noctua NH-D15 CPU cooler will fit. Case specs say it will take up to a 170mm cooler, and the cooler height is 165mm. But how is the 170mm measured? Has it been taken into account that the motherboard and thus the CPU socket is raised from the baseplate?

    Will the Noctua NH-D15 cooler fit inside this case?

    Thanks,
    Ronson

  2. #2
    Join Date
    Aug 2012
    Location
    Taipei, Taiwan
    Posts
    483

    Default Re: Poor customer service?

    Hi Ronson,

    Apologies on the lack of response through our customer service forms.

    We measure from the CPU socket. Therefore the 165mm high Noctua NH-D15 will fit in the PC-V1000L.

    Let me now if you have any other questions. I am happy to help

    Quote Originally Posted by Ronson View Post
    Hi Lian Li,

    I've sent you 2 messages regarding pre-sale concerns - first one around 2-3 weeks ago, second one around 1 week ago - neither one have been answered. Is this the customer service/support I can expect to receive from Lian Li if buying your products?

    I hope you'll at least answer my questions here.

    I'm considering buying the PC-V1000LA, but I'm concerned if my Noctua NH-D15 CPU cooler will fit. Case specs say it will take up to a 170mm cooler, and the cooler height is 165mm. But how is the 170mm measured? Has it been taken into account that the motherboard and thus the CPU socket is raised from the baseplate?

    Will the Noctua NH-D15 cooler fit inside this case?

    Thanks,
    Ronson
    GlobalPR.com.tw | Official Agency for Lian Li
    Visit Lian Li at www.Lian-Li.com
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  3. #3
    Join Date
    Jan 2015
    Location
    Ireland
    Posts
    8

    Default Re: Poor customer service?

    I am suffering similar situation, tried to call phone provided on website but unluckily, no one on this line could talk English at this time i called.

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