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Asrock visionx gets very hot

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  • Asrock visionx gets very hot

    Hi Sean

    Just bought asrock visionx, works great for 5 mins then shut down, was very hot
    So I put a large fan on it and tried again and all seems good
    Any ideas to keep it cool without a massive fan churning away
    Im in the Caribbean and its 30c every day
    thanks dean

  • #2
    Re: Asrock visionx gets very hot

    Are there vents on the bottom of that case? Does that PC have any fans? Where do you have it located, on a solid surface I hope?

    Even laptops have fans and I'm sure your Visionx does too. Is the AXTU program installed? That allows you to control the speeds of fans connected to the mother board, and check their speed. You'll need to increase the fan speeds if possible, and locate the PC in a location with air circulation, out of direct sunlight.

    Run AXTU, and check the CPU temperature and mother board temperature. It seems you'll need to set the CPU fan to a higher speed, since it cools both the CPU and the video chip. That can also be done in the BIOS. Verify that the CPU fan is running by checking its speed in AXTU. The HDD has a fan of its own, but I don't think you can control it.

    If you did anything to over clock the CPU, set it back to stock settings, as any OC adds a lot of heat.

    That little case needs to breath, and nothing should be stacked on the case. You can remove the top cover of the case, which may be necessary to keep it cool. That won't expose the internal components completely so it is relatively safe, but do this at your own risk.

    A 30C ambient temperature is warm, but not that warm. That PC is basically a laptop in a larger box with more features and connectivity. If you tweaked the BIOS to increase performance, you'll likely need to set things back to power saving mode to reduce internal temperatures.

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    • #3
      Re: Asrock visionx gets very hot

      Hi, Dean.
      I've recently bought Vision X too. And got same problem - overheating - too.
      Maybe my solution will not help you but who knows.
      First of all be sure you have installed ALL of the drivers from the disk provided with VisionX.
      I had not install one of these drivers and that was the core off overheating trouble.

      Why i didn't install it? Because i thought that one of this drivers was just RAID driver and I have no plans to use RAID. As I understood lately that was not only RAID driver but SATA driver as well. And without it computer (HDD) can't work properly. It has been hot like hell and turns off after 5 mins, just like in your case.
      I reinstall all of the drivers and all gone well after that.
      Check drivers, hope it helps. :)

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      • #4
        Re: Asrock visionx gets very hot

        Thanks for the reply
        just put the disc in and clicked install all drivers , and the pc shut down and restarted
        is this normal

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        • #5
          Re: Asrock visionx gets very hot

          Under the driver list I can't see the RAID or SATA driver , is it named something different?

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          • #6
            Re: Asrock visionx gets very hot

            Originally posted by dean legg View Post
            Under the driver list I can't see the RAID or SATA driver , is it named something different?
            Yeah, it is named not straight RAID or SATA, something different. Clicking Install All drivers worked for me.

            I can't check this out now because I have new problem with Vision X. It is black screens. And no one seems to know how to solve it. :(

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            • #7
              Re: Asrock visionx gets very hot

              Opened the AXTU and set the fan target speed to full on, and the CPU temp is 62c

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              • #8
                Re: Asrock visionx gets very hot

                Originally posted by dean legg View Post
                Opened the AXTU and set the fan target speed to full on, and the CPU temp is 62c
                It's 62C now that you've turned the CPU fan speed to full on? That's a bit high for that type of PC if it is just idling, meaning not running any programs besides AXTU.

                After installing drivers, it is normal for the PC to restart, some of them need to reboot to complete the installation process.

                The SATA driver mentioned earlier is: Intel Rapid Storage Technology driver and utility ver:11.6.0.1030

                You probably have it installed now, so that may help with your heat issues.

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                • #9
                  Re: Asrock visionx gets very hot

                  So, I will add some gasoline on fire of overheating issue.

                  My "black screen" problem actually is another side of overheating.
                  I've opened the PC and power it on in this state. It worked fine while opened - idle temperatures of hardware was 56 CPU, 58 GPU, 49 MB. For the sake of testing I've loaded GPU with heavy application - temperature rises to 75 and stoped on this mark (tested for 20 minutes).
                  But then I assemble Pc and in close space hadware temperature start climbing up - 78, 82, 85, 88, 92 - in mere minutes. And then - black screen!
                  So I assumed that the problem was not in drivers - it is overheating. After some thoughts I came to an idea that it is not GPU what overheats - it is HDD failure causing that black screen. HDD much more prone to heat than any other hardware and in Vision X it is located right over the most hot unit - GPU.
                  Any advices how to solve it? Or maybe mistakes in my thoughts?

                  p.s. forgot to mention other significant things - 1) we have really hot summer here in West Siberia (Russia) - 30-35 degrees five days in a row.
                  2) No overclocking - I reset BIOS to default before starting the PC.
                  3) PC standing on solid surface with nothing around it.
                  4) Fans were working fine - I set CPU fan to Full On.
                  5) I even underclocked GPU lowering frequency and memory clocks under heavy load.
                  Last edited by galerus; 06-25-2013, 07:08 AM.

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                  • #10
                    Re: Asrock visionx gets very hot

                    You would not believe how my problem (black screens with "no signal" message) was resolved.
                    First, I was able to defeat overheating. As it turns out - CPU Fan was not spinning with max speed despite it stands 100% in CCC settings. I dont know why but it turns max speed only after I checked it in BIOS.
                    With fan on max revs temperature of GPU was 45 degrees on idle and after 40 mins of heavy load it raises only to 62. Super progress!
                    But my PC was transfering signal to monitor only in open (unscrewed) state. When it is assembled then no signal whatsoever. It drives me mad. I kept checking out all ideas to narrow down the problem. And then I almost ran out of ideas the final thought was not to screw the PC, just to cover it with plastic cover. And it worked. I don't know why - maybe metal plate (the one which covers all hardware and bears only button for oppening) had jamming something or caused some shortage of power... just dont know. But I pull it away and everytinhg worked.

                    If someone else had told me this kind of story I would not believe. But as it happens to myself I have no choise. :D
                    Last edited by galerus; 06-25-2013, 07:10 AM.

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                    • #11
                      Re: Asrock visionx gets very hot

                      Originally posted by galerus View Post
                      You would not believe how my problem (black screens with "no signal" message) was resolved.
                      First, I was able to defeat overheating. As it turns out - CPU Fan was not spinning with max speed despite it stands 100% in CCC settings. I dont know why but it turns max speed only after I checked it in BIOS.
                      With fan on max revs temperature of GPU was 45 degrees on idle and after 40 mins of heavy load it raises only to 62. Super progress!
                      But my PC was transfering signal to monitor only in open (unscrewed) state. When it is assembled then no signal whatsoever. It drives me mad. I kept checking out all ideas to narrow down the problem. And then I almost ran out of ideas the final thought was not to screw the PC, just to cover it with plastic cover. And it worked. I don't know why - maybe metal plate (the one which covers all hardware and bears only button for oppening) had jamming something or caused some shortage of power... just dont know. But I pull it away and everytinhg worked.

                      If someone else had told me this kind of story I would not believe. But as it happens to myself I have no choise. :D
                      I'm glad my idea of opening the top of the case worked, but that is not really a good solution. I never knew it was very warm in Siberia (Ok, West Siberia), the image we have of it in the West is a very cold place. Good to learn the truth, but I imagine cold in winter, hot in summer?

                      I don't know what to suggest about the black screen when the cover is put on the PC. So it does that immediately when you put the cover on, the screen goes black? I wonder if there is a tiny switch that is normally pressed when the cover is on but is meant to turn off the monitor if the cover is open. Now that switch is stuck or moved, and is not working right. Just a guess, but your idea about the metal plate touching or moving something is probably right.

                      The CPU fan speed can be controlled in two ways, with the BIOS setting as you know, and also with the AXTU program, the ASRock Extreme Tuning Utility ver:0.1.255 on your PC's download page. It may be installed now.

                      When you run AXTU, and have the "Autorun on Startup" option checked in AXTU, the fan speed control settings on the AXTU screen will be used instead of the BIOS settings. The CPU fan setting in the BIOS might be Full On, but if the AXTU CPU fan speed setting is different, the fan speed will change to the AXTU setting. So if you run AXTU, which I think you might be doing to check the CPU temperature, you may be changing the CPU fan speed.

                      Also, the Automatic CPU fan speed setting has temperatures that set the fan speed. The temperature it is using may not be low enough to speed up the CPU fan.

                      The AXTU fan speed controls might help you find a better setting for cooling the PC. The fan for the disk drive might be connected to the mother board, if you see two fan speeds in the AXTU hardware monitoring screen, the other one should be that fan. You may not be able to control its speed, but if you can, try to speed it up.

                      But, a PC like the VisionX (do you have a 321B or 323B?) should not need to be looked after like that, it should just work without issues. I would consider returning it if possible, if it continues to have basic problems like overheating during normal use.

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                      • #12
                        Re: Asrock visionx gets very hot

                        parsec, thanks for the reply.
                        I planned to install AXTU later today, I have not install anything from disk provided with the PC except drivers.
                        I use some third party applications to monitor temperatures - GPU-Z, CPU-Z. If AXTU has option not only to monitor but to control things then it is a "must have" program.
                        Black screens happens then I tightly screw the metal plate to chassis. Need to take a close look for "tiny switch" you meant, maybe it is exist. :)
                        I've considered returning PC to retailer but it a bit complicated as I bought it via internet from Moscow (it is about 1,5 thousand miles from me). So it means I need to send it back by mail. For the info, post service here in Russia is awfull (things disapearing, things went broke, custom delays and other bad things). I really, really don't want to do it. :)

                        p.s. About weather. You are right - in West Siberia we have huge temperature differential during year. Winter is cold - minus 30 degrees, summer is hot - plus 30 degrees. In East Siberia it is even worse - minus 40 (even 50 sometimes) at winter and plus 20-25 at summer.
                        Last edited by galerus; 06-25-2013, 11:25 PM.

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                        • #13
                          Re: Asrock visionx gets very hot

                          Definitely try AXTU, it is good for checking the PC's temperatures and adjusting the fan speeds in real time. That means you can change the speed settings and then see what temperatures are the result. I'm curious if that disk drive fan will be shown in AXTU. It might be connected to the "Power Fan" connector, that does not allow any speed control, but that is standard for any mother board. If you could adjust its speed, that may help keep things cooler.

                          I wonder if it is possible to add another fan to that PC, but I doubt that is possible. It is possible to add a second hard drive to that PC, but that would only add to the heat being generated. I don't understand how the heat from this PC is meant to be dissipated, since it seems to only have the one vent on the rear panel.

                          I understand that it is not easy to return things over such great distances, too bad.

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                          • #14
                            Re: Asrock visionx gets very hot

                            The bottom of the case has vents along 3 edges.

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                            • #15
                              Re: Asrock visionx gets very hot

                              Good, first time I've seen that picture. Given those vents, I'd suggest raising the case with taller "feet" or something to enhance air flow.

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