Faulty PCI-e Riser with my PC-O5S

[CaffeinatedQ8]

Hi there, I tried reaching out to Lian Li through the website support form but unfortunately I haven't heard back from you guys so I thought to try my luck with the forums.

I Placed an order for the PC-O5s from Overclockers UK - Computer components, hardware & gaming PC last month, and sure enough I did receive the item and it's amazing.


However, there seems to be a problem with the PCI-e ribbon riser, after I assembled my pc I've been receiving power-kernel and and graphics-related error, games would insanely stutter and eventually get a BSOD, pc doesn't boot and other erratic stuff keep happening. The errors could have been related to anything but after some investigation I discovered that the PCI-e riser was the culprit.


Below are the steps i took trying to pinpoint the problem:


1- Software troubleshooting, several clean-reinstallations of windows.
2- I tested each stick of RAM individually and together with memtest and other utilities.
3- removed the installed power supply and tested a new one.
4- Tested GPU on another machine and sure enough it's functioning perfectly.
5- tested the pc without the GPU and it worked fine.

6- I removed the riser and installed it on another pc and the problem came to life again. proving that the riser was the issue in the first place.


System Specs:
MB: ASUS ROG Maximus VII Impact
CPU: Intel 4790K
RAM: 2x8GB G.Skill Trident X
GPU: EVGA GTX 780ti Classified
PSU: Silverstone SX600-G (SFX)
Cooling: CoolerMaster Nepton 240m AIO




All in all, I hope I can get the PCI-e replaced and get my system up and going soon.



Thanks!

[Lian Li Tech]

Re: Faulty PCI-e Riser with my PC-O5S

Hi.
First, I have sent this to Lian Li via my secret phone. Its actually Skype, but they have to answer me.
Second, good job trouble shooting. Looks like you were careful. I have to concur, is sounds like the cable. I have only used them briefly, but they worked fine here. We will try to get you an RMA.
But on the third hand, would Overclockers UK not be the first ones to help? I would think they should be your next contact. I would not think Lian Li needed to OK an RMA through them. Do they have a support you can contact?

Let me know how that goes, and I will keep looking on my end.
Kip

[Lian Li Tech]

Re: Faulty PCI-e Riser with my PC-O5S

One more thing.

Please email me at [email protected] and let me know the name and email you used for Lian Li support. I will shake the tree over at HQ and make sure they respond to you.

Thanks

[CaffeinatedQ8]

Re: Faulty PCI-e Riser with my PC-O5S

One more thing.

Please email me at [email protected] and let me know the name and email you used for Lian Li support. I will shake the tree over at HQ and make sure they respond to you.

Thanks

Hi Kip, Thanks for the reply, I'd have contact Overclockers UK - Computer components, hardware & gaming PC, but as a vendor/retailer they'd be limited on the way they can help, most likely would ask me to send them back the whole case for a replacement of which honestly would cost me more than I'd like to pay.

I'm sending you an e-mail shortly as requested. Thanks!