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Thread: Bad customer service?




  1. #1
    Join Date
    Dec 2003
    Posts
    24

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    Has anyone else had problems with ASUS' CS department? Im not getting anything even resembling help from these guys.
    My Specs:
    MotherBoard: ASUS P4P800 865PE/ICH5
    CPU: P4/2.6CGHz,800M 478P/512K HT
    Cooling: COOLERMASTER ISB-V73 AR4 and Artic Silver 5
    Power: ANTEC TRUE430 ATX
    Video: Leadtek FX5900XT 128MB
    Hard Drive: WD800JD, Western Digital SATA
    Memory: Kingston KHX3200AK2/512
    Sound: Creative Audigy 2 ZS

  2. #2
    Join Date
    Nov 2001
    Location
    Texas, USA
    Posts
    4,825

    Default

    Haven't had to deal with them, but let us know how things turn out.
    Old age and treachery will overcome youth and skill
    My Toys

  3. #3
    Join Date
    Mar 2003
    Posts
    184

    Default

    ^^^ same here....no probs with my mobo, so no need.....

    good luck

  4. #4
    Join Date
    Jan 2004
    Location
    Brisbane, Au.
    Posts
    91

    Default

    Yeah, they suck. Just another reason why I won't touch another Asus motherboard.

  5. #5
    Join Date
    Dec 2003
    Posts
    24

    Default

    5 days since I contacted them and I got nothing so far... oh and there is no 800 number by the way, you gotta call a long distance number even for simple RMA's

    speaking of RMA's... did I mention that in a matter of 4 days time. Kingston worked with me on some possible bad memory. Took my memory back, sent me new memory (a step up from my memory and did not charge me a dime) and included BIOS settings for my specific BIOS (which I never even asked for) and all this within 4 days of me contacting them.

    ASUS is not making a fan out of me.
    My Specs:
    MotherBoard: ASUS P4P800 865PE/ICH5
    CPU: P4/2.6CGHz,800M 478P/512K HT
    Cooling: COOLERMASTER ISB-V73 AR4 and Artic Silver 5
    Power: ANTEC TRUE430 ATX
    Video: Leadtek FX5900XT 128MB
    Hard Drive: WD800JD, Western Digital SATA
    Memory: Kingston KHX3200AK2/512
    Sound: Creative Audigy 2 ZS

  6. #6
    Join Date
    Sep 2003
    Location
    USA
    Posts
    925

    Default

    I haven't had an Asus product for over 6 years but I remember even back then it was next to imposible to get ahold of anybody live. Hard to beleive their still around with that type of continuously bad service but then again not too many tech companies provide real good live support anyway, still thats no excuse if you ask me.

  7. #7
    Join Date
    Mar 2004
    Location
    north coc it back (nc)
    Posts
    6

    Default

    yeah man, its a bizz-ne-atch getting in contact with them and not having a 1800 number is retarded. i got my mobo last month and just now got the cpu like a week ago, as soon as i hooked everything up, it turned its self off, so i tried to figure out if i broke it, couldnt....so i called, and got that DAMN automated message **** for 10 mins, then they put me on hold for like forever. i dont know why they suck soo much, seems like they got only one monkey working the phones, i cant RMA it cause its been a little over a month and i cant get in contact with anyone about it, and im not willing to dish out even more money to get it "looked" at cause i got that three year waranty. damn asus

  8. #8
    Join Date
    Jan 2004
    Location
    Brisbane, Au.
    Posts
    91

    Default

    You can RMA it, its still well within warranty. You just can't return it. I personally think thats one of the reasons why Asus mobo's are so popular, the 3 year warranty. I would try to check everything before RMAing it in case its your memory/CPU/etc. Where are you? Maybe someone with an AMD lives nearby and can help you troubleshoot it.

    As for why they don't have people answering phones, why would they bother? Asus have a reputation as reliable and goood at overclocking (true or not, it doesn't matter) and sell very well. I think that they don't care about a few people falling through the cracks, with that many customers.

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