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Thread: Kingmax Lifetime warranty is junk.




  1. #1
    Join Date
    Apr 2002
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    1

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    Kingmax Lifetime warranty is junk. I purchased a DDR-300 256MB stick of memory at computer show several months ago and lost receipt before I had a machine to try it in. After about 2 weeks of dead sites and forms from Kingmax site that would be returned saying mailbox is full, I finally got through and man said send with a return mail box and he would check out. A couple days later he called said Kingmax could not honor warrenty as I had placed a heatsink on it. I thought they welcomed overclockers, guess not. So now I am down the cost of memory plus $12 in shipping charges. It was returned and I am stuck with a bad "Lifetime warranty" stick of ram. I have used Kingmax for several years just because of performance and warranty. I guess performance is still good but dont count on Kingmax to back up their warrenty statement. Has anyone else had this problem?

  2. #2
    Join Date
    Nov 2001
    Location
    Taipei, Taiwan
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    What type of HSF did you apply? Are you sure you didn't short it out? Memory just doesn't die.
    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  3. #3
    Beefy Guest

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    You've also got to take into consideration where a warranty can actually be claimed. Usually when something is modified by the customer (like changing fans / heatsinks) then the warranty will be void... as they don't know how or what you did, so if you broke it it's not their problem... and like Tweak said, memory doesn't just die like that.. There had to be some reason for it.

    However, after saying that.. I'd like to thank the people at AMD for replacing my old Athlon after I cooked it.. Thanks fellas.. ;)

  4. #4
    Join Date
    Feb 2002
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    757

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    you should be thanking me for lying to amd for ya Beefy. :D

    But i wish people would really understand what warranty is. It most likely says limited lifetime warranty.

    Warranty does NOT cover the product being killed or damaged by you. warranty covers defects in products and workmanship. so if you used the product how it was meant to be used and not put the ramsinks on it and it dies then they would replace it. but since you cant prove it wasnt the ramsinks that killed it then they have voided your warranty.
    <img src="http://www.tweaktown.com/files/seti.php?email=donaldts@netspace.net.au">

  5. #5
    Beefy Guest

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    Quote Originally Posted by Birdkiller
    you should be thanking me for lying to amd for ya Beefy. :D
    I thought you told em the truth.. :confused:

  6. #6
    Join Date
    Feb 2002
    Posts
    757

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    not really, no. just told em the heatsink clips broke and fell off. i didnt tell em that yyou were tryin to over clock it and incorrectly installed the heatsink. if i did they would have told me to bugger off
    <img src="http://www.tweaktown.com/files/seti.php?email=donaldts@netspace.net.au">

  7. #7
    Beefy Guest

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    oh, yeah.. well the fault was from the heat sink clip coming off.. .. :)

  8. #8
    Join Date
    Mar 2004
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    I've also had major problems with Kingmax memory - it seems like they spend all their money on marketing and not making quality products - you're much better off spending the money on Apacer or Crucial RAM than some overhyped lemon :mad:

  9. #9
    Join Date
    Mar 2002
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    Quote Originally Posted by Unregistered
    I've also had major problems with Kingmax memory - it seems like they spend all their money on marketing and not making quality products - you're much better off spending the money on Apacer or Crucial RAM than some overhyped lemon :mad:
    That's a pretty big generalisation...just because you've had problems with them doesn't mean they're crap and don't produce quality products....
    <Insert Witty Comment Here.>

  10. #10
    Join Date
    Mar 2004
    Posts
    2,910

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    Quote Originally Posted by daedalus


    That's a pretty big generalisation...just because you've had problems with them doesn't mean they're crap and don't produce quality products....

    Two dozen dud sticks is a pretty good indication... if that amount slipped through Q.A. then I would be having a hard look at who is in charge.

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