[Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

[Sofyan88]

Hi guys.
I'm just purchase an Asrock 990FX Professional Fatal1ty.
I Have some question here.

USB power still ON, even when computer shut down.
may be someone tell me this: "why not you just cut off the PSU switch button? or directly cut off the head power outlet?"
I DO. but it's still very annoying. come on, this is an era of instant right. this not an era of IBM PC pentium I, pentium II, pentium III or some other old stuff.

I know this is may be the feature to charge your mobile device like iPhone or iPod, even when the computer is OFF.but this is really annoying for me, cause I have so many USB Devices like external HDD, USB Modem, external USB fan. etc. and It's not funny to see my USB Devices still working (ON) even the computer is OFF.
I've see the FAQ on Asrock website, and found some confusing answer.
The Answer is: In order to solve this problem, please adjust the PS2_USB_PWR1 jumper to pin 1-2(+5V).

so, I'm looking in my motherboard if any jumper for PS2_USB_PWR1. but I don't see it, there is nothing a PS2_USB_PWR1 jumper.
I'm only see the Clear CMOS jumper om my motherboard.

I've send a message to Asrock Technical Support (about 2 week ago) to solve my problem, but still have no answer from Asrock.

I've try to setting all feature on the ACPI Configuration. and still nothing.
I've also update the Latest BIOS (1.50) and still nothing.


Please help me, if any way to solve this preblem.
Thanks in Advance.

Update:
this problem has been SOLVED.

Please kindly adjust "Onboard HD Audio On/Off Play" to [Disabled] under BIOS to try.
( BIOS/ Advanced/ South Bridge Configuration/ Onboard HD Audio)

Thanks for your support!

Have a nice day
ASRock TSD
Emily

Original Post can read here Post #10. by ASRock TSD - Emily

ASRock is ROCK...

[bahram_alinezhad]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

USB power can be supplied from either main 5V or standby 5V. For the latter, USB isn't off when you turn off the PS and I think it is used for USB keyboards to turn the PC on by inputting a pre-configured password. Many boards have a jumper on them to select the mode (5V/5VSB). I saw your MB's manual but didn't find such an option neither on jumpers nor on bios. Better to ask again from Asrock TSDs.
It is also probable that location for this jumper exists but pins are not soldered out to put a jumper on. Take an exact look on your board to see if so available -but not accessible- jumper exists. Also note: Even if there is such location for a jumper on the board, changing it by soldering is opposed to guaranty.

[Sofyan88]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

USB power can be supplied from either main 5V or standby 5V. For the latter, USB isn't off when you turn off the PS and I think it is used for USB keyboards to turn the PC on by inputting a pre-configured password. Many boards have a jumper on them to select the mode (5V/5VSB). I saw your MB's manual but didn't find such an option neither on jumpers nor on bios. Better to ask again from Asrock TSDs.
It is also probable that location for this jumper exists but pins are not soldered out to put a jumper on. Take an exact look on your board to see if so available -but not accessible- jumper exists. Also note: Even if there is such location for a jumper on the board, changing it by soldering is opposed to guaranty.

syukron kabir ya akhi. :D

I'm already sent the question about my problem to asrock costumer services. (about 2 week ago) but still no feedback from asrock.

I've search every inch per icnh of my mobo, but still have not found an USB jumper.

I really hope feedback from asrock soon.
did any asrock representative here?
I hope so.

once again thanks for your concern my friend :D

[pgagoober]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

I have the same problem on the Extreme4 Gen3. I contacted ASRock and was told to reset the BIOS to default - which of course did nothing whatsoever to help. I have also scoured my MB manual and the board looking for a jumper but no joy. There has got be some secret combination of BIOS settings that take care of this. I thought I was onto something earlier today when I realized the AppCharger software from ASRock enables charging after shutdown. I uninstalled it but I still have the same problem. I wonder though if the AppCharger installation tweaked something that the uninstall did not undo?

Latest communication from ASRock was to return the board. Right. The replacement will almost certainly have the same behavior.

[profJim]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Send a Private Message (PM) to ASRock TSD - Emily, include a link to this thread and ask her to reply here.
To send a PM, click on Settings in the upper right corner of the web page and click on Send New Message.
In other threads, they were able to perform tests to identify and verify the problem.

A workaround for this could be to buy a USB hub, connect your devices to the hub and unplug the hub after you've shut down your system.

[pgagoober]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Thanks a lot Jim. I'll do that.

[Sofyan88]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

I have the same problem on the Extreme4 Gen3. I contacted ASRock and was told to reset the BIOS to default - which of course did nothing whatsoever to help. I have also scoured my MB manual and the board looking for a jumper but no joy. There has got be some secret combination of BIOS settings that take care of this. I thought I was onto something earlier today when I realized the AppCharger software from ASRock enables charging after shutdown. I uninstalled it but I still have the same problem. I wonder though if the AppCharger installation tweaked something that the uninstall did not undo?

Latest communication from ASRock was to return the board. Right. The replacement will almost certainly have the same behavior.

same here bro.
I Hope Asrock have a solution about this problem

Send a Private Message (PM) to ASRock TSD - Emily, include a link to this thread and ask her to reply here.
To send a PM, click on Settings in the upper right corner of the web page and click on Send New Message.
In other threads, they were able to perform tests to identify and verify the problem.

A workaround for this could be to buy a USB hub, connect your devices to the hub and unplug the hub after you've shut down your system.

ok, I got it mod.
very happy to your help here. thanks

I'll try to send a PM to ASRock TSD - Emily

[pgagoober]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Update: For unrelated reasons I had to completely reinstall my system yesterday. I was careful to avoid installing the AppCharger driver but still no joy. Must be a BIOS setting. FYI, I do not have the BIOS set to allow the USB keyboard or mouse turn on the computer. I tested these settings and they work as expected but they had no impact on USB power while shutdown.

[Sofyan88]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Update: For unrelated reasons I had to completely reinstall my system yesterday. I was careful to avoid installing the AppCharger driver but still no joy. Must be a BIOS setting. FYI, I do not have the BIOS set to allow the USB keyboard or mouse turn on the computer. I tested these settings and they work as expected but they had no impact on USB power while shutdown.

yes indeed..
I've try to re-installing the OS 3 times, but still have that problem.

Really Hope feedback from Asrock Representative here.
I've already send a PM to Emily. let's hope this problem solved soon.
Amin

[ASRock TSD - Emily]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Dear Pgagoober,

Please kindly adjust "Onboard HD Audio On/Off Play" to [Disabled] under BIOS to try.
( BIOS/ Advanced/ South Bridge Configuration/ Onboard HD Audio)

Thanks for your support!

Have a nice day
ASRock TSD
Emily

[Sofyan88]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Dear Pgagoober,

Please kindly adjust "Onboard HD Audio On/Off Play" to [Disabled] under BIOS to try.
( BIOS/ Advanced/ South Bridge Configuration/ Onboard HD Audio)

Thanks for your support!

Have a nice day
ASRock TSD
Emily

oh... finally...
thank god.

it work. that was really help and solve this problem.

Thank you very much Emily.
Thanks to AsRock, and so many thanks to TweakTown Forum, Also Moderator here and Administrator.

Really guy's.. I'm so glad have this problem solved.. wait a minute, It can't be say "a problem" anymore... let's say "the untold setting".
it can be input to AsRock, Please Complete The Documentation about your Product, even with small thing like this.

once again...
Thank You everyone.
Sofyan Assauri.

[pgagoober]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

Unfortunately that didn't work for me. Glad you're back on track soyfan!

[wazza300]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

goober are you running any mb mobile device charging software? usually this keeps usb ports enabled after shut down?

[pgagoober]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

I'm afraid not. I did think about that but the only thing like that I've come in contact with is the ASRock AppCharger. When I recently reinstalled the system I was sure to avoid installing it. Thanks for the suggestion though.

I really don't want to have to take apart my system to send the board back and wait for a replacement. Especially without any real confidence that my board is faulty. I'm still hoping to find some clever BIOS tweak to deal with it. Fingers crossed.......

[bahram_alinezhad]

Re: [Help] Asrock 990FX Professional Fatal1ty. USB still ON after shut down

It means enabling HD Audio causes problem on usb power?!