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Thread: Runcore statement




  1. #1
    Join Date
    Nov 2009
    Location
    china
    Posts
    37

    Exclamation Runcore statement

    As RUNCORE headquarter located in China and previous feedback of all products managed by distributors uniformly, various replies to which customers inquire & question in our forum concerning products and policies may not come back in time, please understanding. At present RUNCORE headoffice solves above problem and all customers can contact us by following way:

    About purchase order consulting, please click "WHERE TO BUY" in www.runcore.com or contact RUNCORE MARKETING;

    Concerning technical problems or any malfunction, complain and repair issues please send email to RUNCORE TECH_SUPPORT by support@runcore.com, we'll response within 48 hours to help you out.
    Last edited by RunCore; 11-20-2009 at 01:27 PM.

  2. #2
    Join Date
    Dec 2009
    Location
    Central Australia
    Posts
    40

    Default Re: Runcore statement

    Quote Originally Posted by RunCore View Post
    Concerning technical problems or any malfunction, complain and repair issues please send email to RUNCORE TECH_SUPPORT by support@runcore.com, we'll response within 48 hours to help you out.
    Bullsh1t

  3. #3
    Join Date
    Feb 2010
    Location
    Sofia, Bulgaira
    Posts
    1

    Default Re: Runcore statement

    I tried to contact you with both the form on your site and also with an email to support@runcore.com with no luck - no one answered.

    Please inform us on the RMA procedure.

  4. #4
    Join Date
    Oct 2009
    Location
    CN
    Posts
    172

    Default Re: Runcore statement

    Dear Erik,

    Our RMA policy is that contact with the reseller first.
    Then they will give you an RMA number and deal with your RMA process and send back to us.
    Thanks.

  5. #5
    Join Date
    Aug 2009
    Posts
    11

    Angry Re: Runcore statement

    Bull... you're Suppliers dont care as you don't support them so they have no interest in supporting us..

    2 years ago I bought one of your drives for big bucks (256GB), it only worked for the first 6 months as i had put it in a HP where it was not being run in native SATA... when I tried to put it in another Laptop... under real SATA it failed... Your techsupport told me "Oh sir update she come..." well it came and it could not be loaded ... "send it back sir" was your next tip... No said your "REP" as they dont support us ........ so answer is DONT BUY so that runcore does not need to Lie !!!

  6. #6
    Join Date
    Mar 2010
    Location
    Singapore
    Posts
    12

    Default Re: Runcore statement

    How many year of warranty you given to customer?
    Warranty base on distributor/reseller or from runcore it self?

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