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Thread: Best way to contact support




  1. #1
    Join Date
    Feb 2010
    Location
    Westchester NY
    Posts
    1

    Unhappy Best way to contact support

    Have had some trouble with my D die runcore pro iv 64. I believe it's related to something hardware, the damn partition went missing with all my data and I can not format it or see it in any disk utility (although device manager shows it). What is the best way to contact support and get an RMA going. When I ordered it only a few months back it took weeks to get here (ordered for runcore store). Also any one have any idea on turn around time and if a replacement comes back with this new firmware I'm hearing so much about?

    Thanks so much.

  2. #2
    Join Date
    Sep 2002
    Posts
    15

    Default Re: Best way to contact support

    Send a mail to support@runcore.com

  3. #3
    Join Date
    Jan 2010
    Location
    Moscow
    Posts
    7

    Default Re: Best way to contact support

    ...and pray they will answer it mine is kept silence for a two weeks (still).

  4. #4
    Join Date
    Sep 2002
    Posts
    15

    Default Re: Best way to contact support

    Mine got answered quite quickly.

  5. #5
    Join Date
    Oct 2009
    Location
    CN
    Posts
    172

    Default Re: Best way to contact support

    Quote Originally Posted by dvlad666 View Post
    ...and pray they will answer it mine is kept silence for a two weeks (still).
    Hi, dvlad
    If it is kept silence for long time.
    You can email to us again, we may not receive the mails for the fault of server sometimes. After receive your mails, we will give you a reply within 48 hours.

  6. #6
    Join Date
    Oct 2009
    Location
    CN
    Posts
    172

    Default Re: Best way to contact support

    Quote Originally Posted by ComputerServiceExperts View Post
    Have had some trouble with my D die runcore pro iv 64....
    Hi,
    We locate in China, for your convenience, pls connect with the re-tailer who deliver you the products request for an RMA. They will reply you an RMA number.

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