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Computer crashes during games, no access to crash dump.

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  • Computer crashes during games, no access to crash dump.

    Hi,

    My computer crashes during games ( I tired Diablo 2 and 3). I ran stress tests using OCCP and everything was fine, GPU to cpu.
    I'm trying to upload the crash dump but I can't cause it's telling me access is denied, but these were blue screens, 3 times in the last day.
    The system in windows 7, recently installed.
    Please help figure out what happened and how to fix it.

    I must say that this didn't happen before I reinstalled windows 7. The Corsair ICue software also has a problem and it works whenever it wants.


    The power supply info:

    Power
    -----------------
    Silencer
    610 EPS12V
    PC Power&Cooling
    610W


    This is the DXDIAG (short version) -
    ------------------
    System Information
    ------------------
    Time of this report: 9/3/2019, 18:42:49

    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190729-1700)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: X48-DS4
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8190MB RAM
    Page File: 4190MB used, 12188MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon HD 7800 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x6819)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_E221174B&REV_00
    Display Memory: 1768 MB
    Dedicated Memory: 2025 MB
    Shared Memory: 3839 MB
    Current Mode: 1920 x 1200 (32 bit) (60Hz)
    Monitor Name: Dell U2412M(Digital)
    Monitor Model: DELL U2412M
    Monitor Id: DELA07A
    Native Mode: 1920 x 1200(p) (59.950Hz)
    Output Type: DVI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll ,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,a tidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx3 2,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 26.20.11015.5009 (English)
    Driver Version: 26.20.11015.5009
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 5/22/2019 16:30:22, 1946592 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2B59-11CF-6A67-26E9BBC2D735}
    Vendor ID: 0x1002
    Device ID: 0x6819
    SubSys ID: 0xE221174B
    Revision ID: 0x0000
    Driver Strong Name: oem7.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_R575B:26.2 0.11015.5009ci\ven_1002&dev_6819
    Rank Of Driver: 00E62001
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Speakers (Generic USB Audio Device )
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_0D8C&PID_000E&REV_0100&MI_00
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/21/2010 06:23:47, 109696 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A002& REV_1001
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/21/2010 06:23:47, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A002& REV_1001
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/21/2010 06:23:47, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Generic USB Audio Device )
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/21/2010 06:23:47, 109696 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    Date and Size: 11/21/2010 06:23:47, 350208 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Gaming Mouse G502
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC332
    FF Driver: n/a

    Device Name: Gaming Mouse G502
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC332
    FF Driver: n/a

    Device Name: Gaming Mouse G502
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC332
    FF Driver: n/a

    Device Name: Gaming Mouse G502
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC332
    FF Driver: n/a

    Device Name: Generic USB Audio Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0D8C, 0x000E
    FF Driver: n/a

    Device Name: Corsair Gaming K70 LUX RGB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1B1C, 0x1B33
    FF Driver: n/a

    Device Name: Corsair Gaming K70 LUX RGB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1B1C, 0x1B33
    FF Driver: n/a

    Device Name: Corsair Gaming K70 LUX RGB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1B1C, 0x1B33
    FF Driver: n/a

    Device Name: Corsair Gaming K70 LUX RGB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1B1C, 0x1B33
    FF Driver: n/a

    Device Name: Corsair composite virtual input device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1B1C, 0x1BF0
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2936
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 11/21/2010 06:23:47, 343040 bytes
    | Driver: usbd.sys, 7/14/2009 03:06:23, 7936 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC232
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/21/2010 06:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC332
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/21/2010 06:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1B1C, 0x1B33
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/21/2010 06:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1B1C, 0x1B33
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/21/2010 06:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/21/2010 06:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/21/2010 06:23:47, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/14/2009 02:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/14/2009 04:48:04, 50768 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC231
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 03:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 04:48:27, 49216 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC332
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 03:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 04:48:27, 49216 bytes
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 03:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 04:48:27, 49216 bytes
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 03:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 04:48:27, 49216 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/21/2010 06:23:47, 63360 bytes
    | Driver: sermouse.sys, 7/14/2009 03:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/14/2009 04:48:27, 49216 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 102.5 GB
    Total Space: 153.8 GB
    File System: NTFS
    Model: SAMSUNG HD103SJ ATA Device

    Drive: E:
    Free Space: 38.0 GB
    Total Space: 800.0 GB
    File System: NTFS
    Model: SAMSUNG HD103SJ ATA Device

    Drive: G:
    Model: HL-DT-ST DVDRAM GSA-4167B ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/21/2010 06:23:47, 147456 bytes

    --------------
    System Devices
    --------------
    Name: AMD Radeon HD 7800 Series
    Device ID: PCI\VEN_1002&DEV_6819&SUBSYS_E221174B&REV_00\4&2C0 04D25&0&0030
    Driver: n/a






    Events log:

    View: https://imgur.com/a/QVUySFa


    The computer collapsed that day around 5:45

    OCCT results -
    View: https://imgur.com/a/R2VI8wM

    It didn't crash during any of the tests, I ran some of them for 6 -8 hours.

    Monitored data during Diablo 3:

    View: https://imgur.com/a/q3qb5Ih


    Thank you for you help


  • #2
    It may be corrupted RAM. Games use a lot of RAM. Windows can run normally, but the game may be using a corrupt memory area that is normally idle. I also know the case of a damaged sound card. The computer crashed while playing specific sounds. It was really annoying and hard to diagnose.

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