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Thread: Welcome to Shuttle Technical Support!




  1. #1
    Join Date
    Nov 2001
    Location
    Taipei, Taiwan
    Posts
    4,308

    Thumbs up Welcome to Shuttle Technical Support!

    The Shuttle Technical Support forum is now open and ready for posts!

    Please welcome Mr. Eric **** from Shuttle who will be here to answer your tech questions related to all Shuttle products.

    When posting questions, please provide as much info as possible such as full system specs, what operating system and drivers you are using and please describe your problem as full as possible.

    This is also an area you can discuss upcoming Shuttle products and we will also conduct giveaways and competitions in here from time to time as well.

    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  2. #2
    Join Date
    Nov 2001
    Location
    Taipei, Taiwan
    Posts
    4,308

    Default Re: Welcome to Shuttle Technical Support!

    RMA discussion is now totally banned
    Last edited by Mr.Tweak; 03-29-2008 at 07:00 PM.
    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  3. #3
    Join Date
    Jun 2008
    Posts
    21

    Default Re: Welcome to Shuttle Technical Support!

    Mr Tweak, do you call this forum a place where people which bought shuttle xpc's could have some assistance?

  4. #4
    Join Date
    Mar 2009
    Posts
    1

    Default Re: Welcome to Shuttle Technical Support!

    Hi - I'm new so I hope this the right place to ask this question. I have new Shuttle sn68PTG6 with AMD Athlon 2 5600+ and 4gb (2x2gb) memory. In Windows XP sp3 under computer properties, it only shows 2.87 gb ram. Anyone know why or if there is a fix? My Ram modules are new Patriot Extreme DDR2 800 dual channel PC2 6400. Any help is much appreciated.
    Thanks,
    JC
    Last edited by tangoz; 03-03-2009 at 12:47 AM.

  5. #5
    Join Date
    Mar 2009
    Posts
    3

    Default Re: Welcome to Shuttle Technical Support!

    i have a fs31v10 motherboard currently with a 1.8 gig intel pentium dual processor, i was told it will support a dual 2.5 (well, i heard it was 2.6 but was too expensive) processor.. if this being correct which processor model number is it please ???

  6. #6
    Join Date
    May 2009
    Posts
    3

    Default Re: Welcome to Shuttle Technical Support!

    I just received the Shuttle X50 today.
    I am having a problem with it not recognizing my USB external
    cd/dvd drive. I' m trying to load the OS on it.
    I've checked the BIOS settings, and first boot device is set to
    USB/CD. I know the cd/dvd drive works as checked it with my
    laptop and works fine.
    Are there some sort of restrictions on the external cd/dvd drives?

  7. #7
    Join Date
    May 2009
    Posts
    3

    Default Re: Welcome to Shuttle Technical Support!

    On a 32-bit operating system the max memory is 3.25 it will use.
    The video may be using some of the memory also.

    You need to install a 64-bit OS to use all the memory.
    Last edited by cinlortech; 05-02-2009 at 12:57 AM.

  8. #8
    Join Date
    May 2009
    Posts
    3

    Default Re: Welcome to Shuttle Technical Support!

    Regarding the X50 and not recognizing the external cd/dvd drive,
    forget it. Turned out the drive usb connection was bad.

  9. #9
    Join Date
    Jul 2009
    Posts
    2

    Default Re: Welcome to Shuttle Technical Support!

    Hi,

    First post hence please be kind as I haven't build a PC for long time.

    Here are my new PC spec:
    Shuttle SX48P2 Deluxe
    Intel Core 2 Quad Extreme QX9770 3.2Ghz CPU
    4GB kit (2GBx2), Ballistix Tracer 240-pin DIMM (with LEDs), DDR3 PC3-10600 memory module (CT865233)
    2 x Samsung EcoGreen F2 1.5TB Hard Drive SATAII 32MB Cache
    Pioneer 20x Int. DVDRW Black Bare SATA (DVR-216DBK)
    Novatech ATI HD4670 512MB GDDR3 TV-Out/DVI PCI-Express
    Samsung SM2433BW 24-inch Widescreen TFT Monitor

    1. When I RAIDed 2 HDDs, the system won't boot to optical drive?
    2. If in non-RAID environment i.e. just 2 HDDs by itself, the system will boot to optical drive and complete XP installations without any issue. But it will stop half way during Vista x64 OS installations. Any idea?

    What I would like to do is just create 2 HDDs RAID 1 and use this SATA optical drive to install Vista x64 OS in it. How come I can't do it?

    Any advice is much appreciated. Thanks.

  10. #10
    Join Date
    Aug 2009
    Posts
    1

    Default Re: Welcome to Shuttle Technical Support!

    I have a Shuttle SN68SG2. I am running Windows XP Professional SP3, Adobe Premiere CS4.

    The camcorder I am using is a Sony HVR-HD1000E.

    Whenever I plug in the camcorder it is not recognised by the system. The only way that I can get the system to recognise the device is by shutting down the system, discharging the capacitors (by holding down power with the shuttle unplugged) then starting up the shuttle again.

    I have tried the same thing with one of my Shuttle SK22Gs and this works fine without a problem.

    Is this a common problem? And is there a fix?

    Thanks in advance

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