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Thread: HDD failure warning




  1. #1
    Join Date
    Sep 2007
    Posts
    22

    Default HDD failure warning

    Hi everyone, I'd appreciate some advice.

    Yesterday I got a warning "Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk SAMSUNG HD103SJ ATA Device (volumes C:\)."

    This drive is a couple months old. In the event viewer I found the details

    Code:
    - System 
      - Provider 
       [ Name]  Microsoft-Windows-DiskDiagnostic 
       [ Guid]  {E670A5A2-CE74-4AB4-9347-61B815319F4C} 
      EventID 1 
       Version 0 
       Level 1 
       Task 0 
       Opcode 0 
       Keywords 0x8000000000000000 
      - TimeCreated 
      [ SystemTime]  2010-03-26T18:23:40.974076100Z 
       EventRecordID 9428 
      - Correlation 
       [ ActivityID]  {3DFFC302-9275-4BCD-91C2-DE61EE68423A} 
      - Execution 
       [ ProcessID]  996 
       [ ThreadID]  3184 
    
    - EventData 
      DiskFriendlyName SAMSUNG HD103SJ ATA Device 
      VolumeNames C:\ 
      HardwareID IDE\DiskSAMSUNG_HD103SJ_________________________1AJ100E4
    and

    Code:
    - System 
      - Provider 
       [ Name]  Disk 
      - EventID 52 
       [ Qualifiers]  32772 
       Level 3 
       Task 0 
       Keywords 0x80000000000000 
      - TimeCreated 
      [ SystemTime]  2010-03-26T18:23:39.925016100Z 
       EventRecordID 9426 
    - EventData 
       \Device\Harddisk1\DR1 
       0E00030001000000000000003400048002000000000000000000000000112D000000000000000000010000
    I backed up and ran the Samsung diagnostic ESTOOL, which found no errors. I then ran chkdsk, which also found no problems.

    I then tried to check S.M.A.R.T. manually, but I couldn't get either of the drives to show up in the S.M.A.R.T. monitoring section of either SpeedFan 4.40 or Everest Home 2.20. I tried fiddling with the BIOS settings, but no luck. (S.M.A.R.T. monitoring is enabled in the bios, and the controller is set to legacy IDE mode)

    My questions are:

    Is there a way to figure out which S.M.A.R.T. parameter inspired the original warning?
    Is the problem likely in the hard drive, or elsewhere in the system?
    How can I properly enable S.M.A.R.T. monitoring so that I can view it in SpeedFan or Everest?

    Bonus question:
    I swapped the 430W power supply in recently. Is this underpowered for this setup, and if so, could that have triggered the hard drive warning?

    Thanks,
    Simon
    <event xmlns="<b>http://schemas.microsoft.com/win/2004/08/events/event</b>"><system></system></event>
    CPU: Q6600 (G0) @ 2.4GHz
    Mobo: Gigabyte P35-DS3R (rev. 1.0), bios F13b
    RAM: 2x2GB OCZ PC2-6400 DDR2 800MHz Reaper HPC OCZ2RPR800C44GK

    Video: Gigabyte GeForce 8600GT GV-NX86T256H (passively cooled)
    HD: 1x Samsung HD501LJ, 1x Samsung HD103SJ
    Case: Antec P182
    PSU: Thermaltake TR2-430W
    HS: Thermalright Ultra-120 Extreme
    Fans: S-Flex SFF21E heat sink fan, two Tri-Cool case fans
    Monitor: Dell UltraSharp 2005 FPW
    Audio interface: Echo AudioFire4 Firewire,
    Mackie 1202VLZPro analog mixer
    Audio monitor: 2x Mackie HR824 powered monitors
    OS: Win 7 Pro x64, Win XP Pro

  2. #2
    Join Date
    Apr 2009
    Location
    Virginia
    Posts
    1,470

    Default Re: HDD failure warning

    Maybe some of this will help.
    What was being performed when you got this error message. What were the temperatures? Sometimes heat can cause hardware failure. The use of a small fan positioned to directly blow on the hardware can sometimes remedy the problem.
    Have you made any bios changes? Know these previous changes before changing bios settings.
    Are you running your SATA3 controller in ide mode or ahci mode? Is your memory voltage and timings set to auto or manually changes?
    Have you set your bios settings to load optimized defaults? Do this before any bios changes. Then save and exit. Use the delete key at beep and reboot back into bios
    Is there a way to figure out which S.M.A.R.T?
    SMART can be enabled in bios settings without making any other changes. Go into bios. Press and release the delete key when booting just after you here the beep when it's counting memory. You may need to press and release the delete key a few times.
    After you get into bios go to advanced bios features and enable SMART
    Code:
    Advanced BIOS Features
    �� Hard Disk Boot Priority [Press Enter]
    First Boot Device [Floppy]
    Second Boot Device [Hard Disk]
    Third Boot Device [CDROM]
    Password Check [Setup]
    HDD S.M.A.R.T. Capability [Enabled]
    CPU Hyper-Threading (Note) [Enabled]
    Limit CPUID Max. to 3 (Note) [Disabled]
    No-Execute Memory Protect (Note) [Enabled]
    CPU Enhanced Halt (C1E) (Note) [Enabled]
    CPU Thermal Monitor 2(TM2) (Note) [Enabled]
    CPU EIST Function (Note) [Enabled]
    Virtualization Technology (Note) [Enabled]
    Full Screen LOGO Show [Enabled]
    Init Display First [PCI]
    Is this underpowered for this setup?
    Although low power can cause these errors you should be good with that power supply, if it is performing properly. Quote from your motherboard manual page 23.
    • To meet expansion requirements, it is recommended that a power supply that can withstand
    high power consumption be used (400W or greater). If a power supply is used that does not
    provide the required power, the result can lead to an unstable or unbootable system.
    Your motherboard manual in PDF ---->http://download.gigabyte.ru/manual/m...5-(d)s3r_e.pdf
    Last edited by artdrivers; 03-28-2010 at 09:47 PM.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


  3. #3
    Join Date
    Sep 2007
    Posts
    22

    Default Re: HDD failure warning

    Hi, thanks for your help.

    Quote Originally Posted by artdrivers View Post
    What was being performed when you got this error message. What were the temperatures?
    I wasn't doing anything intensive at the time. In fact, I think that the drive was spinning up after having powered down due to inactivity. (I was using the "Performance" power-saving mode, under which the drives apparently power down after 20 min.) Maybe the spin-up had something to do with the warning?

    I don't think the temperatures were above normal.

    Are you running your SATA3 controller in ide mode or ahci mode? Is your memory voltage and timings set to auto or manually changes?
    The SATA controller was in ide mode, and memory settings were set to auto.

    I reset the BIOS settings to optimized defaults, and then enabled SMART. The drives still won't show up in the SMART sections of SpeedFan or Everest under Win 7 x64. However, when I boot into Win XP on the other hard drive, I can read the SMART data:

    Code:
     [ SAMSUNG HD103SJ (S246JDWZ131082) ]  
       
      ID   Attribute Description Threshold Value Worst Data      Status  
      01   Raw Read Error Rate   	51   	100   100   47    OK: Value is normal  
      02   Throughput Performance   0    	252   252   0     OK: Always passing  
      03   Spin Up Time   		25   	79    72   6619   OK: Value is normal  
      04   Start/Stop Count   	0    	100   100   59    OK: Always passing  
      05   Reallocated Sector Count 10   	252   252   0     OK: Value is normal  
      07   Seek Error Rate   	51   	252   252   0     OK: Value is normal  
      08   Seek Time Performance   	15   	252   252   0     OK: Value is normal  
      09   Power-On Time Count   	0    	100   100   637   OK: Always passing  
      0A   Spin Retry Count   	51   	252   252   0     OK: Value is normal  
      0B   Calibration Retry Count  0    	252   252   0     OK: Always passing  
      0C   Power Cycle Count   	0    	100   100   58    OK: Always passing  
      BF   G-Sense Error Rate   	0    	252   252   0     OK: Always passing  
      C0   Power-Off Retract Count  0    	252   252   0     OK: Always passing  
      C2   Temperature   		0    	64    64   15, 31 OK: Always passing  
      C3   Hardware ECC Recovered   0    	100   100   0     OK: Always passing  
      C4   Reallocation Event Count 0    	252   252   0     OK: Always passing  
      C5   Current Pending Sector Count   		
    				0   	252   252   0     OK: Always passing  
      C6   Off-Line Uncorrectable Sector Count   	
    				0   	252   252   0     OK: Always passing  
      C7   Ultra ATA CRC Error Rate   		
    				0   	200   200   0     OK: Always passing  
      C8   Write Error Rate   	0   	100   100   0     OK: Always passing  
      DF   Load Retry Count   	0   	252   252   0     OK: Always passing  
      E1   Load Cycle Count   	0   	100   100   59    OK: Always passing
    This appears to show that none of the thresholds have been exceeded. Are there other reasons why Windows would report a SMART fault?
    CPU: Q6600 (G0) @ 2.4GHz
    Mobo: Gigabyte P35-DS3R (rev. 1.0), bios F13b
    RAM: 2x2GB OCZ PC2-6400 DDR2 800MHz Reaper HPC OCZ2RPR800C44GK

    Video: Gigabyte GeForce 8600GT GV-NX86T256H (passively cooled)
    HD: 1x Samsung HD501LJ, 1x Samsung HD103SJ
    Case: Antec P182
    PSU: Thermaltake TR2-430W
    HS: Thermalright Ultra-120 Extreme
    Fans: S-Flex SFF21E heat sink fan, two Tri-Cool case fans
    Monitor: Dell UltraSharp 2005 FPW
    Audio interface: Echo AudioFire4 Firewire,
    Mackie 1202VLZPro analog mixer
    Audio monitor: 2x Mackie HR824 powered monitors
    OS: Win 7 Pro x64, Win XP Pro

  4. #4
    Join Date
    Apr 2009
    Location
    Virginia
    Posts
    1,470

    Default Re: HDD failure warning

    The drives still won't show up in the SMART sections of SpeedFan or Everest under Win 7 x64.
    Odd Did you try uninstalling and reinstalling these programs after you enabled SMART in BIOS? Just something you may want to try. Is the hard drive hooked to the (yellow intel) SATAII_0 port? I don't know if this makes a difference but may.
    http://forums.tweaktown.com/gigabyte...ench-test.html
    http://www.gigabyte-usa.com/FileList...ios_qflash.pdf
    Phenom II 945 @ 3.2Ghz w/Thermaltake Big Typhoon Pro 14 CPU Cooler
    Gigabyte GA-MA78GM-S2H rev.1.1 F11
    Sapphire 3870HD / 100225L / 512MB / ddr4
    4GB / Kingston / KHX8500D2K2/2GN / 5-5-5-18 / 1066Mhz
    (2) WD Caviar / WD2500AAKS/ 250GB in SATA RAID-0
    (1) WD Caviar / WD2500AAKS/ 250GB in SATA AHCI
    (2) IDE's 1 8XdualDVDRW 1 52x32x52x CDRW
    Antec /Neo HE550 / 550W
    Mid size ATX case with show through panel
    2) 80x80 front fans (1) 120x120 rear fan and small nb fan
    Microsoft comfort curve USB keyboard 2000 ver.1.0
    Logitech G500 USB mouse
    Monitor: CMV937A
    7.1+2 Channel High Definition ALC889A
    Dual boot Windows 7 32bit home & Windows 7 64bit home


  5. #5
    Join Date
    Sep 2007
    Posts
    22

    Default Re: HDD failure warning

    Ok, I found this thread: SMART Monitoring Not Detected - Windows 7 x64
    which had the suggestion to run SpeedFan as administrator, and that worked for me. So that's one mystery kind of solved.

    I still would like to have some kind of indication of what the problem actually is before I decide to RMA the hard drive. I'd rather not end up getting the new drive all set up only to discover I still have the same problem...
    CPU: Q6600 (G0) @ 2.4GHz
    Mobo: Gigabyte P35-DS3R (rev. 1.0), bios F13b
    RAM: 2x2GB OCZ PC2-6400 DDR2 800MHz Reaper HPC OCZ2RPR800C44GK

    Video: Gigabyte GeForce 8600GT GV-NX86T256H (passively cooled)
    HD: 1x Samsung HD501LJ, 1x Samsung HD103SJ
    Case: Antec P182
    PSU: Thermaltake TR2-430W
    HS: Thermalright Ultra-120 Extreme
    Fans: S-Flex SFF21E heat sink fan, two Tri-Cool case fans
    Monitor: Dell UltraSharp 2005 FPW
    Audio interface: Echo AudioFire4 Firewire,
    Mackie 1202VLZPro analog mixer
    Audio monitor: 2x Mackie HR824 powered monitors
    OS: Win 7 Pro x64, Win XP Pro

  6. #6
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: HDD failure warning

    Did you get everest to work? If not please try the latest beta posted here
    http://forums.tweaktown.com/f69/late...y-tools-30530/

    You could also try Crystal Disk Disk Info, it should show you SMART Data enabled or not
    Crystal Dew World - Software - CrystalDiskInfo

    Could have just been a windows glitch, your above data seems perfectly fine to me

  7. #7
    Join Date
    Sep 2007
    Posts
    22

    Default Re: HDD failure warning

    Thanks for the pointers.

    I can read SMART data with Everest (Home, stable version) if I run as admin, so that's fine. Although, it does complain about a driver not being digitally signed, but it seems to work anyway.

    Crystal Disk Disk Info works well too. It apparently is preset to run as admin, which sidesteps the issue.

    Anyway, unless anyone has other ideas, I guess I'll just back up the drive often and wait to see if anything else happens.
    CPU: Q6600 (G0) @ 2.4GHz
    Mobo: Gigabyte P35-DS3R (rev. 1.0), bios F13b
    RAM: 2x2GB OCZ PC2-6400 DDR2 800MHz Reaper HPC OCZ2RPR800C44GK

    Video: Gigabyte GeForce 8600GT GV-NX86T256H (passively cooled)
    HD: 1x Samsung HD501LJ, 1x Samsung HD103SJ
    Case: Antec P182
    PSU: Thermaltake TR2-430W
    HS: Thermalright Ultra-120 Extreme
    Fans: S-Flex SFF21E heat sink fan, two Tri-Cool case fans
    Monitor: Dell UltraSharp 2005 FPW
    Audio interface: Echo AudioFire4 Firewire,
    Mackie 1202VLZPro analog mixer
    Audio monitor: 2x Mackie HR824 powered monitors
    OS: Win 7 Pro x64, Win XP Pro

  8. #8
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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    Default Re: HDD failure warning

    Ya, always make backups if the disk contains data that is important to you. It does look fine to me, no values are even close to being a problem

  9. #9
    Join Date
    Sep 2007
    Posts
    22

    Default Re: HDD failure warning

    Cool, thanks.
    CPU: Q6600 (G0) @ 2.4GHz
    Mobo: Gigabyte P35-DS3R (rev. 1.0), bios F13b
    RAM: 2x2GB OCZ PC2-6400 DDR2 800MHz Reaper HPC OCZ2RPR800C44GK

    Video: Gigabyte GeForce 8600GT GV-NX86T256H (passively cooled)
    HD: 1x Samsung HD501LJ, 1x Samsung HD103SJ
    Case: Antec P182
    PSU: Thermaltake TR2-430W
    HS: Thermalright Ultra-120 Extreme
    Fans: S-Flex SFF21E heat sink fan, two Tri-Cool case fans
    Monitor: Dell UltraSharp 2005 FPW
    Audio interface: Echo AudioFire4 Firewire,
    Mackie 1202VLZPro analog mixer
    Audio monitor: 2x Mackie HR824 powered monitors
    OS: Win 7 Pro x64, Win XP Pro

  10. #10
    Lsdmeasap's Avatar
    Lsdmeasap is offline GIGABYTE Guru
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