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Thread: Welcome to Thermaltake Technical Support!




  1. #1
    Join Date
    Nov 2001
    Location
    Taipei, Taiwan
    Posts
    4,308

    Thumbs up Welcome to Thermaltake Technical Support!

    The Thermaltake Technical Support forum is now open and ready for posts!

    Please welcome Mr. Michael Zhang from Thermaltake who will be here to answer your tech questions related to all Thermaltake products.

    When posting questions, please provide as much info as possible such as full system specs, what operating system and drivers you are using and please describe your problem as full as possible.

    This is also an area you can discuss upcoming Thermaltake products and we will also conduct giveaways and competitions in here from time to time as well.

    Cameron "Mr.Tweak" Wilmot
    Managing Director
    Tweak Town Pty Ltd

  2. #2
    Join Date
    Apr 2008
    Location
    Melbourne, Australia
    Posts
    40

    Default Re: Welcome to Thermaltake Technical Support!

    Cheers Cameron,

    if anyone has any issues or tech questions, just post away. I'll do my best to answer them asap.

    again, thanks for the welcome!

  3. #3
    Join Date
    Jan 2005
    Location
    Qld, Australia
    Posts
    525

    Default Re: Welcome to Thermaltake Technical Support!

    Welcome Michael.

    I have a few of your products currently in service :)

    Enjoy your stay

    Cheers.
    E8600@ 4.25GHz~Thermalright Ultra 120 eXtreme~Foxconn Blackops~4GB Kingston HyperX DDR3 1625 at 1700MHz (8-8-8-24-2N) 1.916v~Asus 9800GTX~18x Pioneer 212 DL SATA DVD-RW~320GB WD SATAII~Antec True Power Trio 650W~Thermaltake Soprano~Vista Ultimate x64 SP2/Win7 RC1

  4. #4
    Join Date
    Apr 2008
    Posts
    11

    Default Re: Welcome to Thermaltake Technical Support!

    Is it possible to get rails to mount hard drives and
    DVD drives in my Thermaltake Xaser case that is four years old.

    I upgraded it with a new GIGABYTE GA-MA78GM-S2H and added a Rosewill RCX-Z3 92mm Ball CPU Cooler on a AMD Athlon 64 X2 5000 CPU. Between the four intake case fans and one exhaust fan on top plus the Rosewill cooler it seems to run fairly cool. My 450 Watt Enermax also has a variable control for fan speed as does the The Rosewill Cooler. I was never able to get the Thermaltake fan control or temperature read out to work on my old DFI motherboard. Would it work with the Gigabyte motherboard? Is it likely to be helpful or necessary if I could get it to work.

  5. #5
    Join Date
    Apr 2008
    Location
    Melbourne, Australia
    Posts
    40

    Default Re: Welcome to Thermaltake Technical Support!

    Quote Originally Posted by pegazuz View Post
    Is it possible to get rails to mount hard drives and
    DVD drives in my Thermaltake Xaser case that is four years old.
    First of all, where are you located? If you are located in Australia feel free to send me an email: michael@thermaltake.com.au and I'll find out if we still have some spare rails for the old Xaser.

    Quote Originally Posted by pegazuz View Post
    My 450 Watt Enermax also has a variable control for fan speed as does the The Rosewill Cooler. I was never able to get the Thermaltake fan control or temperature read out to work on my old DFI motherboard. Would it work with the Gigabyte motherboard? Is it likely to be helpful or necessary if I could get it to work.
    If you're referring to the controller that comes with the case, it's not motherboard dependant, you need to plug the fans into the controller and not the MB to control their speed. To monitor temperature, you'll need to place the probes as close to or in the heatsink fins.

    Cheers,
    Michael

  6. #6
    D1RTYD1Z619's Avatar
    D1RTYD1Z619 is offline Junior Member
    Join Date
    Jul 2012
    Location
    San Diego
    Posts
    14

    Default Re: Welcome to Thermaltake Technical Support!

    If I paint over the Thermaltake branding on the water 3.0 pump will I void the warranty?
    Last edited by D1RTYD1Z619; 02-21-2017 at 06:15 AM.

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