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Thread: Windows Explorer / Winlogon.exe crash




  1. #1
    Beefy Guest

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    Hey all,

    Over the last couple of days, my PC at work had starting having 'crashing fits'. At random times each day, Windows Explorer will error and crash every 15 seconds or so (everything else still seems to run fine). It says it's the comctl32.dll that's causing the problem, and in Event Viewer it's showing a problem with Winlogon.exe . Probably a big stab in the dark, but has anyone seen anything like this before? I think on average I close the error message 50+ times a day.

    I hunted around TechNet / MSKB but couldn't find anything related to this or the error offset (Offset: 00055769). I recently formatted / patched everything last week, but the problem only turned up earlier this week, so it could possibly have something to do with a piece of software I installed (which there was a lot of). I don't really want to format again, but the option is there...

    Any thoughts before I waste another half a day reformatting?

  2. #2
    Join Date
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    Well, I'm still doing some searches but one thing you can try is replacing the file. To help you do that, I found these:
    http://www.lizardtech.com/support/kb...s/pub17202.htm
    http://support.microsoft.com/default...NoWebContent=1
    Seems to have something to do with Visual Basic so if it's corrupted somehow that would be a good explanation for why Explorer keeps crashing. I'll keep searching and get back to you but there's something you can try for now.

  3. #3
    Join Date
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    Now this seems promising. Read through it:
    http://support.microsoft.com/default...NoWebContent=1

    EDIT: skimming through a few MS articles it seems that some programs replace this and other Windows files with their own for whatever reason. Replacing the file (which should be easy, I found dozens of sites with it for download, seems a lot of problems are centered around this file) is what you should do. If one of your programs stops working correctly and Explorer does work, you've found your culprit.

  4. #4
    Join Date
    Nov 2001
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    What version is that DLL Beefy?

    Assuming you have SP1 (and I'm pretty sure you do) your version should be;
    03-Jun-2002 22:32 6.0.2600.46 921,600 Comctl32.dll

    see if you can track that rascal down somewhere if yours was overwritten.

    Would it help to apply SP1 again??
    The reason a diamond shines so brightly is because it has many facets which reflect light.

  5. #5
    Join Date
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    If replacing the file (which shouldn't need you to re-apply SP1) doesn't work, an exact error message would be helpful; it seems a lot of different error messages can happen with this particular file.

  6. #6
    Join Date
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    http://smpcs.server101.com/smt/401com.html
    That'll update it for you.

  7. #7
    Beefy Guest

    Default

    That's strange.. mine's 5.82.2800.1106 (xpsp1.020828-1920)... so it's an older version. Hmmm, time to update that and see what that does. Thanks guys. I'll see how I go.

  8. #8
    Beefy Guest

    Default

    Quote Originally Posted by Yawgm0th
    "This system does not need this update" Thanks anyways.

    EDIT: Your earlier links are either for old versions of Windows or related to specific software...

  9. #9
    Beefy Guest

    Default

    Quote Originally Posted by Mr. C
    What version is that DLL Beefy?

    Assuming you have SP1 (and I'm pretty sure you do) your version should be;
    03-Jun-2002 22:32 6.0.2600.46 921,600 Comctl32.dll

    see if you can track that rascal down somewhere if yours was overwritten.

    Would it help to apply SP1 again??
    Actually, I just discovered there are 2 different versions in different locations.. 6.0.2800.1106 is in C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805 , whereas the older 5.82 is in system32 and the servicepackfiles folder.

    EDIT: the 5.82 is a newer file, but only 544k, whereas the 6.00.2600.1106 is older, but 900k...

  10. #10
    Join Date
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    I think that is the version that originally shipped with XP:?:
    It was updated when SP1 was installed.


    NEGATIVE - it appears XP shipped with both a version 5 & 6?

    should I admit confusion at this point in time?
    The reason a diamond shines so brightly is because it has many facets which reflect light.

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