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Thread: How Do I Diagnose This Problem?




  1. #1
    Join Date
    Jul 2009
    Posts
    63

    Default How Do I Diagnose This Problem?

    This computer was built about six months ago. It ran fine for a month or so, then began rebooting.....more and more frequently. Then programs would not work properly. Then, I began getting a jumble of lines and colors on the screen, which required rebooting. Then, the BSOD began. I reinstalled Windows Vista Ultimate 32 and everything was fine. Now, a couple of months later, it has all begun again. I also get messages that this or that service has stopped. I have just reinstalled Vista again, but the problem is beginning right away.

    I don't know if this is a hardware or software problem. All the components of the computer are new. How do I go about troubleshooting this situation? I am not computer-savvy, so everything must be simplified for me. Does anyone have any ideas? Thank you

    Friendlyphil
    Gigabyte EP45-UD3P V1.1, F9
    Intel Core2 Duo E8400 LGA775 3Ghz
    Diamond ATI All-In-Wonder HD3650
    Aero Cool i-curve case
    2- WD 640Gb HD
    Crucial 4 X 1GB DDR2 PC2-8500
    Vista Ultimate 32
    Friendlyphil

    System Info:
    Gigabyte GA-P45T-ES3G Rev. 1.3
    Intel Core2 Duo E8400 LGA775 3GHz
    Gigabyte ATI Radeon HD 4670
    Aero Cool i-curve box
    2-WD 640GB HD's
    Kingston 2 x 4GB DDR3 1333MHz
    Windows 7 Pro 64-bit
    Bios V. F1

  2. #2
    Join Date
    Dec 2008
    Location
    Australia
    Posts
    1,183

    Default Re: How Do I Diagnose This Problem?

    Hey Phil, Im pretty sure that the problem you are having is going to be hardware related. And to narrow it down its going to be either your Video Card, or Ram. Possibly your PSU but We will work towards that. The first and probably easiest thing to do is take out your Video card and swap it for another one. If you dont have another video card then, if you had some spare ram you could get your hands on to try and swap it out then that would be second. Third would be download Memtest 86+ V4.0 Memtest86+ - Advanced Memory Diagnostic Tool and Burn that ISO to a CD and boot to is, run the memory testing for at least several hours.

    From what you have said about colors on the screen and this and that has stopped resonding I would really be leaning towards the Video Card. Be great if you had a spare or you could borrow one to try. I had a dying 8800GT that did all of what you have said. And more. ok So theres a start. I hope it helps.
    Lian Li PC-7F Chassis Black
    Gigabyte GA-X48-DS5 MB (Rev. 1.1 BIOS v.F8c)
    Gigabyte ODIN GT 800Watt PSU
    Intel Core2Quad Q9550 E0 @ 3.4Ghz @ 1.25vcore
    Noctua NH-U12P + AS5
    G.Skill 2X2GB F2-8500CL5D-4GBPK
    2 X ATI Radeon HD4850 512MB (Crossfired)
    Dell Ultrasharp 2209WA IPS
    2 X 1TB Seagate 7200.11 in RAID 1
    Pioneer DVR216 SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------
    Gigabyte Poseidon Chassis
    Gigabyte GA-EP45-DS3 (Rev. 1.0 BIOS v.F9)
    ASUS Artic Square CPU Cooling with AS5
    Thermaltake TR2 RX 550Watt PSU
    Intel Core2Duo E8500 E0 @ 3.8Ghz @ 1.25vcore
    Corsair 2 X 2Gb XMS2 PC6400C5 DDR2
    NVIDIA GeForce 8800GT 512MB
    1 X Seagate 1TB 7200.12 + Seagate 750GB 7211.11
    Sony SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------

  3. #3
    Join Date
    Jul 2009
    Posts
    63

    Default Re: How Do I Diagnose This Problem?

    Thank you Nimrod, I will give it a try. I used Memtest when I had the problems the first time around, and I found one bad stick, which I replaced. I have suspected the video card also. I have tried different and updated video software for the card, but no avail. I have noticed that most of the error messages I get in Vista's event log are video related. So I am going to try a different video card. But I don't have one laying around. And I will avoid an ATI card. I'll get back to you with the results. Thanks for the help...........
    Friendlyphil

    System Info:
    Gigabyte GA-P45T-ES3G Rev. 1.3
    Intel Core2 Duo E8400 LGA775 3GHz
    Gigabyte ATI Radeon HD 4670
    Aero Cool i-curve box
    2-WD 640GB HD's
    Kingston 2 x 4GB DDR3 1333MHz
    Windows 7 Pro 64-bit
    Bios V. F1

  4. #4
    Join Date
    Dec 2008
    Location
    Australia
    Posts
    1,183

    Default Re: How Do I Diagnose This Problem?

    No Problem Phil, I feel your pain man. My 8800GT would crap out when pushed at first, I tried Every OS from XP - 7 both 32bit & 64bit trying to find what the hell was going on. I tried every driver from the original one for that card through to the latest Beta with differing results all ending with a hardlock or BSOD. The the problems got worse with vista and 7 I was constantly getting the BlablaNV_disp4.dll has crapped out and suxcessfully recovered. Then in 7 it started to not so suxcessfully recover and usually resualted in a freeze. In the end I went and got a ATI HD4850 and it rips man, So much so that i now run 2 X HD4850's in crossfire. I have come to learn that its really not one card brand sucks or the other but they both can have similar issues and both have bad cards now and then. I have masses of saved favourites with tab group after tab group of people that were having the same issues as I both Nvidia and ATI users alike. So its just personal preferance I guess. I now roll with ATI as I think they are pretty cool and the price is right. Great bang for buck you wont go past a HD4850, cheap as and Still can play crysis ok. Hope you get it sorted out soon. Let us know how you go.
    Lian Li PC-7F Chassis Black
    Gigabyte GA-X48-DS5 MB (Rev. 1.1 BIOS v.F8c)
    Gigabyte ODIN GT 800Watt PSU
    Intel Core2Quad Q9550 E0 @ 3.4Ghz @ 1.25vcore
    Noctua NH-U12P + AS5
    G.Skill 2X2GB F2-8500CL5D-4GBPK
    2 X ATI Radeon HD4850 512MB (Crossfired)
    Dell Ultrasharp 2209WA IPS
    2 X 1TB Seagate 7200.11 in RAID 1
    Pioneer DVR216 SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------
    Gigabyte Poseidon Chassis
    Gigabyte GA-EP45-DS3 (Rev. 1.0 BIOS v.F9)
    ASUS Artic Square CPU Cooling with AS5
    Thermaltake TR2 RX 550Watt PSU
    Intel Core2Duo E8500 E0 @ 3.8Ghz @ 1.25vcore
    Corsair 2 X 2Gb XMS2 PC6400C5 DDR2
    NVIDIA GeForce 8800GT 512MB
    1 X Seagate 1TB 7200.12 + Seagate 750GB 7211.11
    Sony SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------

  5. #5
    Join Date
    Jul 2009
    Posts
    63

    Default Re: How Do I Diagnose This Problem?

    I bought a Gigabyte ATI Radeon HD 4670 video card. The system worked well for about three days, and today I got the mixed colors/lines on the screen followed by the BSOD. I guess I am back where I started from. The new video card runs about 40F cooler than the previous one, though. Any helpful ideas on diagnosing this problem would be appreciated. I would hate to have to start replacing things one by one. That could get expensive.
    Friendlyphil

    System Info:
    Gigabyte GA-P45T-ES3G Rev. 1.3
    Intel Core2 Duo E8400 LGA775 3GHz
    Gigabyte ATI Radeon HD 4670
    Aero Cool i-curve box
    2-WD 640GB HD's
    Kingston 2 x 4GB DDR3 1333MHz
    Windows 7 Pro 64-bit
    Bios V. F1

  6. #6
    Join Date
    Dec 2008
    Location
    Australia
    Posts
    1,183

    Default Re: How Do I Diagnose This Problem?

    Serious? Dang. I would have put any money on it being the video card. I just had a quick google and It appears that the Video card doesnt have an "External" power plug on the back of it? can you confirm this. As Short of the video card with those sort of problems the PSU could also be responsible, but maybe less likely if there is no 4-8 pin power connection on the video card. You say you have tried memtest on your current ram configuration. If you havent changed anything (configuration) in the BIOS from when It was sweet to now then Im running out of options. Could be MB or really anything. Maybe someone with more experience will chime in soon. Yes I agree replacing piece by piece is not the idea option. Im sorry that you have spent some cash on a video card and that doesnt seem to have fixed your problem. Atleast you have a spare now? Keep us posted. Any information you can give us will be good. If you wanted to you can right click on My Computer and go to properties and under advance system settings (advance system Properties) then click on settings under "startup and recovery" you can uncheck "Automatically Restart" under the system failure header. That way when it blue screens it will stay there and you can get all the info about the error and write it down. It may help. Ive seen bad HDD make computers restart and **** but not colors on the screen. Thats just wierd.
    Lian Li PC-7F Chassis Black
    Gigabyte GA-X48-DS5 MB (Rev. 1.1 BIOS v.F8c)
    Gigabyte ODIN GT 800Watt PSU
    Intel Core2Quad Q9550 E0 @ 3.4Ghz @ 1.25vcore
    Noctua NH-U12P + AS5
    G.Skill 2X2GB F2-8500CL5D-4GBPK
    2 X ATI Radeon HD4850 512MB (Crossfired)
    Dell Ultrasharp 2209WA IPS
    2 X 1TB Seagate 7200.11 in RAID 1
    Pioneer DVR216 SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------
    Gigabyte Poseidon Chassis
    Gigabyte GA-EP45-DS3 (Rev. 1.0 BIOS v.F9)
    ASUS Artic Square CPU Cooling with AS5
    Thermaltake TR2 RX 550Watt PSU
    Intel Core2Duo E8500 E0 @ 3.8Ghz @ 1.25vcore
    Corsair 2 X 2Gb XMS2 PC6400C5 DDR2
    NVIDIA GeForce 8800GT 512MB
    1 X Seagate 1TB 7200.12 + Seagate 750GB 7211.11
    Sony SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------

  7. #7
    Join Date
    Jul 2009
    Posts
    63

    Default Re: How Do I Diagnose This Problem?

    After installing a new video card, I had only one crash. After that, I reverted to the "fail safe defaults" in my bios. After running that for a few days without incident, I went to the "optimized defaults" and have been running on that ever since, with no apparent problems. The bios settings I had been using were recommended to me elsewhere on this forum for the original crashing problems I was having. So for now, everything is fine, but I suspect there is still an underlying problem here that I don't have the expertise to figure out. But thank you, Nimrod, for your help and advice.
    Friendlyphil

    System Info:
    Gigabyte GA-P45T-ES3G Rev. 1.3
    Intel Core2 Duo E8400 LGA775 3GHz
    Gigabyte ATI Radeon HD 4670
    Aero Cool i-curve box
    2-WD 640GB HD's
    Kingston 2 x 4GB DDR3 1333MHz
    Windows 7 Pro 64-bit
    Bios V. F1

  8. #8
    Join Date
    Dec 2008
    Location
    Australia
    Posts
    1,183

    Default Re: How Do I Diagnose This Problem?

    Good to hear you have made some progress Phil. Ill come back later and see if we cant tweak your bios better. Late for work got to go. Later.
    Lian Li PC-7F Chassis Black
    Gigabyte GA-X48-DS5 MB (Rev. 1.1 BIOS v.F8c)
    Gigabyte ODIN GT 800Watt PSU
    Intel Core2Quad Q9550 E0 @ 3.4Ghz @ 1.25vcore
    Noctua NH-U12P + AS5
    G.Skill 2X2GB F2-8500CL5D-4GBPK
    2 X ATI Radeon HD4850 512MB (Crossfired)
    Dell Ultrasharp 2209WA IPS
    2 X 1TB Seagate 7200.11 in RAID 1
    Pioneer DVR216 SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------
    Gigabyte Poseidon Chassis
    Gigabyte GA-EP45-DS3 (Rev. 1.0 BIOS v.F9)
    ASUS Artic Square CPU Cooling with AS5
    Thermaltake TR2 RX 550Watt PSU
    Intel Core2Duo E8500 E0 @ 3.8Ghz @ 1.25vcore
    Corsair 2 X 2Gb XMS2 PC6400C5 DDR2
    NVIDIA GeForce 8800GT 512MB
    1 X Seagate 1TB 7200.12 + Seagate 750GB 7211.11
    Sony SATA DVD MultiDrive
    Windows 7 Ultimate X64 RC1 (Build 7232)
    ------------------------------------------------

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