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Thread: Windows 7 not recognizing Portable HDD

  1. #1
    MattVRX's Avatar
    MattVRX is offline Junior Member
    Join Date
    Nov 2013

    Default Windows 7 not recognizing Portable HDD

    Hey guys

    Got a Samsung 640gb portable HDD (2.5", USB3) and a few days ago windows on my laptop suddenly decided that it didn't want to recognize it. I can immediately plug it into my desktop and it works flawlessly, diskcheckup reports it's fine so obviously something is wrong with the laptop.
    Tried in the USB3 port and both USB2 ports with no success. Tried a generic little 4 port hub in all 3 ports, still reports an unknown device. Uninstalled the unknown device drivers and the USB controller and restarted with no luck, reinstalled the chipset drivers again with no luck.

    Has anybody got any ideas of what i can try next, short of formatting the drive and reinstalling windows?

  2. #2
    Join Date
    May 2012

    Arrow Re: Windows 7 not recognizing Portable HDD


    Yes, it does happen on some Laptops and Desktops

    Possible cause:
    External HDD draws too much current, even with its own power supply, resulting in a voltage drop
    - 'Unknown Device' in WIN 7 an indication of this. Once this happens, USB subsystem is compromised
    and trying other ports (eg USB 2) will not help, unless you shut down and restart

    Possible remedies:
    Use HDD discreet power supply, if there is one
    No point reformatting 640GB HDD - OR Reinstall of Windows
    Cut your losses and purchase another Enclosure/Interface (You don't mention it - Is it Samsung or something else?)
    They're relatively cheap (Used Inateck, Icy Box)

    Bearing in mind:
    You don't give a model No. for Samsung HDD - How old is it in terms of technology?
    A drive designed for use with direct connection to Laptop power supply, might be too heavy on the juice via USB
    Was laptop plugged in or on battery? Desktop will be less prone to this problem

    Personal opinion:

    For portability and convenience - 2.5" in a neat Enclosure (USB 3)
    For critical data and Backups - 3.5" 2TB/3TB w. own power supply (USB 3)
    Last edited by zirc99; 06-01-2014 at 01:28 AM.

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