Sounds like you've become her first line of defense!

You've done well.
I did a quick browse of the Incredimail help pages, couldn't find a single useful thing there -- just a bunch of junk about backgrounds, images, signatures, etc., etc..

It's not an email program - it's an artist tool

Maybe if you poke around a bit you might find an option about how long to leave a message on the server?

Umm, don't know why it isn't showing up in the programs list?
You could always drag it there, and to the quicklaunch toolbar also if you like.

Man, I knew you were going to do well -- for cryin' out loud, you had Wiggo backing you up and all so how could there be a problem?